Sales Associate Customer Service

Seth Jordan

Cell Phone: 919-***-****

Email: *******@******.***

Objective: Goal-oriented individual with 5+ years in customer service. Seeking a challenging position in a reputable organization to apply my excellent communication and organization skills and my ability to work well with others.

Education:

Louisburg College – Louisburg, NC

2015 – 2016

High School Diploma

Panther Creek High School – Morrisville, NC

2011 - 2014

Camden Military Academy – Camden, SC

2014-2015

Work Experience:

Sales Associate March 2017 – October 2017

Rick Hendrick of Cary – Cary, NC

Responsible for selling new and used vehicles at a profit to the dealership, ensuring customer satisfaction, while meeting monthly dealership sales goals. Greeted customers and provided customized packages that reflected the make, type and quality of vehicle desired. Demonstrated full knowledge of vehicle features, operations, and highlighted how customers could customize the vehicle to satisfy their needs. Finalized paperwork for vehicle sales, arranged delivery and registration for sold vehicles.

Bakery Team Member October 2017 – June 2018

Whole Foods – Raleigh, NC

Provided support as a member of the Bakery team that included receiving and preparing product, maintaining the Bakery area and displays, and selling product in support of Whole Foods Management standards. Ensured a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. Displayed excellent customer service, addressing the needs of customers in a timely and effective manner, modeling suggestive selling techniques whether via phone or in person.

Sales Associate June 2018 – March 2020

David’s Wireless Accessories – Raleigh, NC

Responsible for greeting customers and drawing in business. Assisted customers throughout their buying process, displaying my knowledge of all cellular products and their functions. Provided recommendations based on customer needs. Kept all displays organized and clean for efficient browsing.

Courier October 2018 – March 2020

Amazon – Durham, NC

Responsible for transporting and delivering goods to clients in a safe, timely manner. Examined and reviewed orders before and after delivery to ensure the orders are complete, charges are correct, and clients are satisfied. Advertised information regarding new products and services to customers. Completed daily logs and reports that supported Amazon’s tracking system.

Retention Agent July 2021 - Present

Spectrum – Morrisville, NC

Responsible for skillfully retaining customers through positive customer relationship building. This includes but not limited to diffusing the irate customer situations by utilizing strong listening skills and probing techniques and identifying reason(s) for the disconnect and overcome objectives. Professionally communicate and handle all business class customer concerns with tact and empathy for a business owner perspective. Maintain all knowledge of all marketing campaigns, competitive campaigns/pricing, save offers in retaining customers.

Skills:

•Exceptional customer service •Time Management

•MS Office proficient •ICOMS

•Excellent communication skills •Salesforce

•Adaptability

•CSG

•Agent OS

References provided upon request.

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