Service Agent Customer

Patricia M. Carter

**** ******** **** 347-***-**** ********.**********@*****.***

To whom it may concern:

I am contacting you with interest to your position as found on I believe I possess the necessary skills and experience you are seeking and that I would make a valuable addition to your team.

As my resume indicates, I possess years of progressive experience in the both the Customer and Client Services fields. Most recently, my responsibilities as a Lead Customer Service Agent at Global Contact Services and TurboTax Live I have expanded my particular skill set and I believe they match the qualifications you are seeking. As the primary contact for Access-A-Ride passengers, I accurately use my extensive knowledge of the ADEPT system to provide pertinent information and schedule trips as requested effectively and efficiently. My responsibilities also include maintaining a connection with the Dispatchers to ensure that we are meeting the needs of our customers as mandated by the ADA and responding to complex situations and concerns. My supervisor also relies on my ability to serve as the liaison between other agents and upper management. I have attached my resume for your review and I look forward to speaking with you further regarding the available position.

Sincerely,

Patricia M. Carter

Patricia M. Carter

2015 Bruckner Blvd 347-***-**** ********.**********@*****.***

Summary

Professional and innovative critical thinker with a proven background in providing excellent service during diverse and complex situations. Problem solver who prioritizes and manages heavy workflow while handling complex situations with the ability to adapt and adjust quickly. Excellent and methodical multi-tasker who is comfortable working both independently and as an integral member of a team.

Experience:

INTUIT.COM

. Turbo Tax Expert Assists with Question on Taxes relating to Business Taxes Individual returns

Knowledge of Back Door Roths, Cryptocurrency K1s Self Employment Investments and Foreign

CUSTOMER SERVICE AGENT GCS (CONTRACTOR FOR NYCT – AAR) 2013-JANUARY 2023

·Schedule reservations and provide courteous and reliable information for Paratransit customers.

·Resolve problems by working with operators and dispatchers.

·Book trips using TNC providers outside of Access-A-Ride as necessary.

·Use Adept system to retrieve schedule information.

·Perform “no show” and “same day” assignments.

·MTA Covid-19 Hotline. Intake new Covid-19 cases

REPRESENTATIVE AND TELEMARKETING AGENT MERCHANT INDUSTY 2012-2013

·Handle over 500 incoming and outgoing calls daily.

·Customer services for merchant accounts

·Debit and credit card processing and new account openings.

FINGERPRINTER NYC HUMAN RESOURCES ADMINISTRATION 1996-1998

·Responsible for client fingerprinting for all welfare centers and DHS identifications.

·Conducted background reference and verification of fraudulence for each client.

·Handled all supplementary records that needed to be confirmed within the subdivision.

ADMINATRATOR ASSITANT NYC LAW DEPARTMENT OF LITIGATION 1987-1996

·Substantiated and conducted all necessary civil procedure within the confines of litigate actions.

·Conducted audits, clerical maintenance, and assessments of all metropolitan area contracts.

·Assisted in high profile lawsuits.

ACCOUNTANT PAT’S TAX SERVICES 1998-PRESENT (SELF-EMPLOYED)

·Chief practitioner with a clientele of over 2500

·Prepare personal and corporate taxes

·Manage staff of at 10 people

·Preform data processing and filing assisting a clientele of 2500

Skills & Abilities

Management

Independent

Leadership

Communication

Flexible

Problem solver

Microsoft Office

TurboTax

ADEPT

Education

1979-1983 BOROUGH OF MANHATTAN COMMUNITY COLLEGE

·Coursework in accounting, bookkeeping and programming.

JUNE 1, 2020 – JOHNS HOPKINS UNIVERSITY

Certificate COVID -19 Contact Tracing

References available upon request

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