Service Representative Reservation Agent
Resume:
LaShawn Plater
******.*******@*****.***
**** ******** ****** *****, ** 68106
SUMMARY OF QUALIFICATIONS
I am a customer service professional with a medical background seeking a position related to my studies as a healthcare administrator.
PROFESSIONAL HISTORY
February 2022 to March 2023
DialAmerica
Customer Service Representative/ Claims Specialist
Answering incoming calls for cellphone Insurance. Customer call in to file insurance claims for cell phones and pay deductible,
Reservation Agent
April 2021 to October 2021
IGT SOLUTIONS Inc./ Radisson Hotels
Handling calls at home with high call volume setting.
Set reservations for groups, weddings, retirement.
Customer Service Representative - November 2019 to December 2020
Alorica
Customer Service Representative/AT&T
Handling calls in high volume call center environment.
Received inbond calls about account balance
Activating and deactivating cell service
Processing payments and adding and removing
Features. Processing insurance claims for cellular phones.
01/19- November 2019
Customer Service Representative – May 2018 to January 2019
Marriott Reservations (Call Center)
Handling calls in high volume call center environment
Received inbound and outbound calls
Providing excellent customer service and answering customer questions
Handling hotel reservation
12/15-04/18 education/ Job search
Customer Service Representative – November 2014 to November 2015
Payflex, OMAHA, NE
Received inbound calls for insurance companies
Assisted customers with account balances, card activation, new card ordering
Answered customer questions and sent off explanations of benefits
Successfully completed 1-year contract on site
Inbound Customer Service Representative – October 2010 to January 2011
ORIENTAL TRADING COMPANY, OMAHA, NE
Conferred with customers via telephone or in person to provide information regarding our products and services
Checked to ensure that appropriate changes were made to resolve customer issues
Referred unresolved customer grievances to designated departments for further investigation
Resolved customer’s’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Completed contract forms, preparing change of address records, and issued service discontinuance orders using computers.
In Home Child Care Provider – April 2004 to August 2010
NEBRASKA HEALTH HUMAN SERVICE, OMAHA, NE
Maintained a safe play environment
Dressed children and change diapers
Observed and monitored children’s play activities
Communicated with children’s’ parents and guardians about daily activities, behaviors, and related issues
Kept daily activities records on individual children
Service Specialist (C.N.A.) – November 2004 to June 2009
EASTERN NEBRASKA OFFICE OF AGING, OMAHA, NE
Answered patient call signals, or intercom systems to determine needs
Communicated with patients to ascertain feelings or need for assistance or social and emotional support
Observed or examine patients to detect symptoms that may require Medical attention, such as bruises, opens wounds, blood in urine
Provided physical support to assist patients to perform daily living activities
Recorded vital signs, such as temperature, blood pressure, pulse, and respiration rate
EDUCATION & CERTIFICATION
AAS, Health Care Administration – November 2014 to Present
WRIGHT CAREER COLLEGE, OMAHA, NE
Employability Empowerment Certificate January-2013
EMPLOYMENT FIRST, OMAHA, NEBRASKA
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