RECEPTIONIST

Maritsa

Salvat

**** *****-****** ****, *****, NY 10462

(M) 929-***-****

***********@*****.***

A bilingual English and Spanish motivated, high-energy individual seeking to work as a Receptionist,with ten years of excellent organizational experience who enjoys working with a dynamic group of motivated professionals.

Skills

Verbal and Written Communication

Multitasking

Prioritizing

Interpersonal

Initiative and Problem-Solving

Time Management

Organizing

Technical

Dependability

Experience

08/2018-10/2021

Receptionist/Administrative Assistant/ MHR Management Inc, LIC, NY

Answering incoming phone calls and greeting guests, and responding to their issues knowledgeably, professionally, and in accordance with company protocols;

Providing front-line customer service to residents, vendors, agencies, and other customers,

including other staff members;

Assisting the Maintenance Department with work orders, purchase orders, scheduling resident appointment, and communicating with vendors and utility companies, purchase orders, and scheduling appointments with residents;

Sorting incoming mail/packages and handling outgoing mail/courier services or drop-offs as well as outgoing email requests as requested;

Printing, photocopying, scanning, and other clerical tasks as required;

Providing other customer service and/or administrative tasks as needed or requested; and

Performing special projects as needed

03/2016-08/20/18

Receptionist Office Assistant / European Home & Designs LLC, New York, NY

Provide a pleasant and welcoming first point contact for all incoming telephone calls

buyers and guest.

Record caller or visitors name, time of the call, the nature of the business.

Greeted visitors, offer refreshments, hang up their coats, notify appropriate team member of their arrival.

Purchased and Maintain office supplies inventories, with precautions adhere to budgeting practices.

Orchestrated four showrooms ensure products speak to customers in a reliable way the displayed electrified sales team, managers, and colleagues

Process incoming sample orders coordinated shipments and optimize the customer-related issue improving communication and reducing time sales spent on non-sales related administrative activities

Spearheaded senior accountant in the filing and scanning invoices

06/2014 – 06/2016

Receptionist Switchboard Operator / Bond Street Group, New York, NY

Swiftly respond to all incoming, or interoffice calls, and connect them to the respective party. Adverse voicemail, which leads to customer’s fulfillment by 100%.

Considered patients referral for home care services to determine suitability for admission.

Input new clients referral information into the home care database (HC-Open).

Ensures timely receipt and submission of the M11Q’s applications and authorization.

Verifying insurance coverage and obtaining an initial visit for authorization, from the health plan and conduct monthly eligibility checks on the database ( E-Paces) to ensure insurance coverage is active.

03/2010 – 05/2014

Conference Center Receptionist / The Millennium Group/BNY Mellon, New York, NY

Operate multi-line switchboard with high volume calls in a hospitality manner.

Maneuver meeting room bookings, utilizing the reservation system and focusing on the strategic assignment of meeting space to maximize capacity.

Send initial confirmation E-mails in connection with the conference room bookings, follow-up at specified intervals prior to the event.

Ensure conference rooms are set up correctly, with proper equipment and amenities, prior to the meeting start time by communicating with the appropriate internal support department such as building maintenance, Technical support, and Porters.

Successfully pre-registered external guest on the digital visitor's management system in advance and get notified of visitor's arrival Via Email or SMS. (One Facility)

Fulfill customers and staff of all levels including executives requesting Wi-Fi connection, filing, faxing, photocopying, document/imaging/scanning hardware and software creating electronic copies of the documents.

Education

Computer Software Certificate/ Lehman College, Bronx, NY

Microsoft Word, Excel, PowerPoint, Access.

High School Diploma / John Jay, Brooklyn, NY

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