Suzanne M. Ruslavage * Coutu Court, West Warwick, RI 02893

EXPERIENCE adwuil@r.postjobfree.com 401-***-****

MetLife and DXC Technology, for MetLife, Warwick, RI Customer § § § § § § § § § § § § § § Serviced Provided Ensured Worked Processed Created Processed Handled Portrayed Multitasked Described Employed Focused Worked Service business with remotely on high-complex life VIP a by strong policy intake detail professional through insurance many life level Representative touch surrenders, insurance of templates verbal, discrepancies and and service as policy service various accuracy courteous, independently policies written, image claims to agents, was to (systems internal withdrawals, Remote)streamline including while and related provided patient, and such clerks, properly for and while interpersonal taking, as August to years policy death empathetic, operations external to funeral transaction loans, still a all handled hands-1999 prior claims clients coverage talking and homes, clients communication to to on more and confidential processing of August COVID and approach the and clients via respectful listening organization chat, policy 2022 and to information phone, and issues of resolve to third-client the data and party in customer issues concerns entry our email vendors call skills efficiently center SKILLS

EDUCATION Tools: Business: Emotional Microsoft Customer Intelligence: Office, Satisfaction, Excel, Empathy, Word, Efficiency, Relationship Outlook, Diversity, PowerPoint, Building, Versatility, Diplomacy, Data Entry Multitasking Adaptability REFERENCES Pennsylvania Western University, Clarion Bachelor of Science; Communications 1987 Professional and/or personal references are available immediately upon request.