Production Worker Customer Service
Resume:
Shannon Draughn
To obtain an administrative position in an organization or customer service field to be an additional asset to the team.
Rocky Mount, NC 27801
***************@*****.***
To obtain an administrative position in an organization or customer service field to be an additional asset to the team.
Authorized to work in the US for any employer
Work Experience
Cashier
Hardee's - Rocky Mount, NC
October 2020 to November 2022
• Assisted managers in training new employees
• Operated cash register terminal and responsible for handling monetary funds while being front and drive-thru cashier
• Exemplified superb customer service skills on a daily basis by using effective communication and interpersonal skills
• Responsible for unloading deliveries and stocking products Food Production Worker
Smith field Packing - Wilson, NC
June 2021 to August 2021
• Responsible for finishing product on production line by organizing, sorting, and packaging
• Exemplified professionalism with conversing with other team members and management
• Mastered organizational and time management skills to advance to other departments to provide assistance
Housekeeper
Hal Orr’s Inn - Rocky Mount, NC
October 2020 to January 2021
• Kept storage areas and carts well-stocked, clean, and tidy.
• Sorted, counted, and marked clean linens, and stored them in the closets.
• Made beds, dusted, polished furniture and equipment, cleaned bathrooms, vacuumed etc.
• Washed linens folded them and put them away.
Food Production Worker
Butterball Company - Mount Olive, NC
October 2019 to January 2020
* Trained other employees on food line production and finishing
* Responsible for finishing product on production line by organizing, sorting, and packaging
* Exemplified professionalism with conversing with other team members and management
* Mastered organizational and time management skills to advance to other departments to provide assistance
Cashier/Crew Member
McDonald's - Cape Canaveral, FL
February 2013 to December 2013
• Assisted managers in training new employees
• Operated cash register terminal and responsible for handling monetary funds while being front and drive-thru cashier
• Exemplified superb customer service skills on a daily basis by using effective communication and interpersonal skills
• Responsible for unloading deliveries and stocking products Warehouse Worker
People Ready - Cocoa, FL
August 2012 to February 2013
* Excelled in organization and inventory control for effective productivity
* Assisted with packaging sunscreen products and other relatable materials
* Worked positively and professionally with team members on a daily basis
* Mastered time management and dependability while working on production line Cashier/Crew Member
McDonald's - Cartersville, GA
December 2011 to June 2012
• Assisted managers in training new employees
• Operated cash register terminal and responsible for handling monetary funds while being front and drive-thru cashier
• Exemplified superb customer service skills on a daily basis by using effective communication and interpersonal skills
• Responsible for unloading deliveries and stocking products Education
Bachelor of Arts in Business Administration
Strayer University Online - Raleigh, NC
July 2017 to August 2020
Bachelor of Arts in Educational Studies
Ashford University Online - San Diego, CA
August 2015 to November 2016
High School Diploma
Nash Central High School - Rocky Mount, NC
2005 to 2010
Skills
• Assembly Line
• Excellent skills in Microsoft office
• Food Production
• Packaging
• Teaching
• Food Preparation
• Order Picking
• Warehouse Experience
• Cleaning Experience
• Cash Handling (10+ years)
• Shipping & Receiving
• Merchandising
• Laundry
• Food Service
• Meal Preparation
• Food Safety
• Cashiering
• Home Care
• Microsoft Word
• Sales
Languages
• English - Expert
Assessments
Organizational Skills — Familiar
February 2020
Arranging and managing information or materials using a set of rules. Full results: Familiar
Customer Focus & Orientation — Proficient
April 2020
Responding to customer situations with sensitivity. Full results: Proficient
Customer Service Fit — Proficient
February 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Food service fit: Crew member — Completed
August 2020
Measures the traits that are important for successful food service crew members Full results: Completed
Work style: Reliability — Familiar
August 2020
Tendency to be dependable and come to work
Full results: Familiar
Food service: Customer situations — Proficient
August 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Basic attention to detail — Familiar
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Familiar
August 2021
Responding to customer situations with sensitivity Full results: Familiar
Cleaner fit — Completed
August 2021
Measures the traits that are important for successful cleaners Full results: Completed
Following directions — Proficient
April 2021
Following multi-step instructions
Full results: Proficient
Warehouse associate — Familiar
August 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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