Kathleen Coleman

509-***-**** adwuhh@r.postjobfree.com Kennewick, Washington 99336

Summary

Successful graduate of the Business Office Administration program. Proficient in written and oral communication with excellent skills in customer service, marketing, planning, organization, and document management. Strong professional experience and educational background. Confident in the ability to adapt, learn quickly, and participate effectively as a part of a team in a professional environment.

SKILLS

Strong Customer Service and Leadership Skills

Superior Resourcefulness, Integrity, and Ability to work Independently or in a Team Environment.

Excellent Organizational Skills, able to Prioritize Duties and Meet Deadlines

Good Communication Skills with the ability to Motive and Inspire Others

Proficient in Office Technology, Microsoft Office, Data entry, and Typing Skills

Positive Attitude with a Results-Driven Work Ethic

Education

Charter College, Vancouver, WA Graduated- August 2020

Certificate in Business Office Administration

Leadership and Followership

Human Relations in Organizations

Marketing Fundamentals

Business Communications

Report Preparation

Microsoft Office Skills

WORK Experience

Faneuil- Spokane Valley, Washington/Remote Kennewick, Washington October 2020 – Current

Customer Service Specialist

Provide efficient and effective service to customers and prospects on a variety of inquiries and customer needs.

Maintain sincere interest in providing top level care of customer care while protecting sensitive personal information.

Respond to customer needs, determine the appropriate course of action to meet those needs and complete or initiate the transaction.

Exercise independent thinking in meeting customer expectations while processing information quickly and accurately.

Combine knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.

Handle routine customer transactions.

Successfully work under time constraints, understand, and apply new concepts, analyze information, and evaluate results.

Effectively deal with complex customers and create positive customer relationships by defusing angry and upset customers.

Demonstrate a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.

Attention to detail-documentation and follow-up.

Overhead Door of Tri Cities- Kennewick, Washington April 2010- April 2011

Administrative Assistant

Provide ongoing administrative support for senior executives, driving organizational success while managing daily operations and special project.

Manage staff calendars strategically coordinate meetings, appointments, and special events in a timely manner.

Efficiently compose and proofread memos, letters, reports, and presentations providing accurate, concise and error free communications.

Process employee payroll and assist Human Resources department with employee communications.

Serve as a primary point of contact for an average of 30 incoming phone calls per day while providing friendly informative service.

Forever and a Day Events- Pasco, Washington February 2007 – November 2009

Bridal Consultant/ Marketing Coordinator

●Successfully organize, plan, and manage event of up to 200 attending guests.

●Create and maintain documents, contracts, and budgets with accuracy to support the proposed agendas.

●Implement and utilize computer software systems to efficiently manage client proposals and maintain deadlines.

●Conduct formal and informal vendor and client meetings prior to events to ensure the client’s needs are met.

●Lead, host, and attend networking and promotional events involving numerous vendors and the American Bridal Association.

●Creatively implement marketing strategies through local networking events, advertising campaigns, manage company website, and numerous social media platforms.

●Utilize marketing research and implement the latest trends to successful market within the local Bridal Industry and community.

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