Andrea Marsh

Customer Serivce

Taylorsville, UT *4123

adwuh9@r.postjobfree.com

+1-951-***-****

Customer Service Representative with more than 10 years of experience in telephone and face to face interactions. Work with customers who have complaints, orders, or require information about products/ services. I provide solutions that fit the needs of individuals situations and prioritize the customers

'needs at each step of the process. work well in a team environment, but also self-motivated. Authorized to work in the US for any employer

Work Experience

Mail Carrier

United States Postal Service - Bountiful, UT

September 2021 to January 2023

Deliver letters, documents, and parcels to business and homes. Travels planned routes on foot and by truck. Collect outgoing mail along the route, and when necessary, collect money for postage due. Sort mail including packages, according to delivery sequence. Motor Vehicle Representative

Department of Motor Vehicles - Riverside, CA

July 2014 to July 2021

Provide excellent face to face and on phone customer service with accuracy while handling various tasks simultaneously. Take pride in explaining to the public the provisions of the Vehicle Code, administrative regulations, policies and procedures pertaining to the registration and ownership of motor vehicle. Determine registration requirements; provide the customers with and explain the use of forms. Use the computer terminal to determined assess various vehicle license, registration and other fees and penalties required. Collect fees on vehicles and vessel registrations, also Issue receipts, tabs, stickers and permits. Perform vehicle verifications. Provide information regarding Driver license, ID cards, and Salesman license requirements. Review documents for acceptability and processes applications; administer written, oral and vision test, take thumbprints and photographs. Thrive working independently and as part of a team to resolve customer needs.

Office Administrative Support

1st Choice Staffing - Ontario, CA

August 2012 to June 2014

Responsibilities

Provided excellent Customer Service on phone and face to face, conduct multifaceted clerical tasks (e.g. data entry, filing, records management, invoice, billing & running Credit Cards) Working with programs Microsoft Word & Excel 2010 Sage-Mas 200 Outlook Windows 2010, maintained database and ensured the delivery, confirm order and service appointments, set appointments, and controlled all incoming calls on a multiple phone line

Server

Red Lobster - San Bernardino, CA

December 2007 to July 2012

Thorough knowledge of menu offering, including gourmet food, spirits, and wine pairings. Skilled at anticipating, identifying and fulling guest needs and clarifying special orders. Success multitasking while remaining professional and courteous in fast-paced environment. Accomplishments

Certified trainer for new-hire one on one and up to groups of five. Room Attendant

Courtyard by Marriott - Long Beach, CA

June 2003 to September 2007

Responsible for the general cleanliness of all assigned work areas. Perform cleaning duties to maintain hotel rooms in a clean and orderly manner, including common areas and the preparation of vacant rooms. Make beds, replenish linens, clean bathrooms, vacuum halls, dust, and mop. Check all vacant rooms daily to keep fresh. Dispose of trash, waste, and other disposable material. Maintain all equipment used in completion of housekeeping duties.

Education

High school diploma in General Studies

Wilson High School - Long Beach, CA

September 1989 to June 1991

Skills

• Upselling

• Delivery driver experience

• Driving

• Customer service

• Heavy lifting

Assessments

Cashier skills — Highly Proficient

March 2021

Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Office Skills:

• Telephone & Front Desk Reception Customer Service

• Filing Database Invoice Billing Records Management & Admin Support

• Reports & Spreadsheets Complaint Handling Data Entry (40 WPM) Computer Skills: • Microsoft Word & Excel 2010 Sage-Mas 200 Outlook Windows 2010

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