Post Job Free

Resume

Sign in

Customer Service Procurement Specialist

Location:
Cape Coral, FL
Posted:
May 01, 2023

Contact this candidate

Resume:

Samantha Le

Manassas, Virginia

adwugd@r.postjobfree.com • 703-***-****

Senior Procurement Specialist

Strategic, goal-focused professional with record of achievement developing subcontract agreements and purchase order proposals and administering service delivery initiatives. In-depth experience in federal contracts, agreement negotiations, government regulations compliance, and personnel management. Proven expertise in collaborating with senior management on bid discussions and monitoring subcontractor performance. Strong leader with success providing approved acquisition procedures and methodologies and adhering to company and quality assurance policies.

Core Competencies

• Contract Document

Creation/Management

• Procurement Process

• Project Management

• Purchase / Order Requisitions

• Commercial Supplier Agreements

(CSAs) and End User License

Agreements (EULAs)

• Regulations Compliance

• Request for Proposals (RFPs)

• Prime Contract / Subcontract Agreements

• Supplier Relationships

• Government and commercial operations

• Global Information Technology

Procurement

Career Experience

Leidos, Reston, Virginia

Senior Procurement Specialist, 2021 – Present

Responsible for defining plans, processes, methods, and tools for ensuring supply chain management and chain of custody for the life of all Government assets. Additionally, responsible for activities associated with researching and recommending cost effective purchase arrangements. Supported the Government’s purchase process and coordinating the delivery of purchases; and managing, tracking, and auditing hardware recapitalization, maintenance agreements, and software licensing. Ensured purchase requisitions for clarity, compliance, detail, completeness, and obtained additional information considered necessary. Actively managed the procurement process from order placement through receipt of products and subsequent payment of invoices. Actively manage supplier performance through consistent communication to ensure proper adherence to purchase order terms and conditions; participated in the invoice approval process to ensure that supplier invoices are in accordance with purchase order terms & conditions to resolve issues as necessary.

• Experienced in executing on time deliveries of hardware and software; interacting with key suppliers; dealing with the financial impacts of supplier decisions on programs; and managing, tracking, and auditing existing hardware and software inventories.

• Experienced in supporting the procurement system compliance, materials management, prime contract flow downs, supplier quality, and supplier teaming to achieve successful results.

• Experienced working with price analysis methodologies.

• Experienced working with Commercial Supplier Agreements (CSAs) and End User License Agreements (EULAs).

• Ability to effectively communicate processes and procedures to customer base where appropriate.

• Possess outstanding customer service skills that met high demand requirements.

• Ability to travel between local sites on occasion to coordinate activities.

• Strong interpersonal skills to maintain effective working relationships with team members and customers.

• Strong oral and written communication skills to compose and deliver responses to customers’ questions in a clear and concise manner.

• Willingness to learn new skills and apply them confidently in day-to-day processes.

• Effective problem-solving techniques to address unique procurement requests that impact critical support requirements.

NTT LTD, Ashburn, Virginia

Senior Procurement Specialist, 2015 – 2021

Oversee back-office systems by aligning with business needs and establishing operational objectives and assignments in collaboration with senior management. Implement Cisco Services software portfolio by managing offerings, data and analytics, security and industry trends, cloud and ITSM initiatives, inclusive to 30+ datacentres (160 companywide) in over 20 countries. Lead cross-functional teams and partners with operations, delivery, product sales, finance, legal, and architecture department leaders.

• Awarded vendor and subcontractor purchase orders by providing high quality, competitively priced products, and services.

• Reduced quality customer service turnaround and delivery times by continuously improving procurement processes and incorporating lean initiatives.

• Established long-term stakeholder and business partner relationships by possessing professional and courteous customer service skills.

• Resolved critical situations by providing exceptional customer service within a fast-paced environment.

• Improved customer service and reduced annual spending by integrating global procurement strategies. ePlus Technology, Herndon, Virginia

Purchasing Team Lead, 2012 – 2015

Delivered products locally and globally by gathering requirements and specifications and standardizing processes and procedures. Completed large complex deals by maintaining Cisco Enterprise knowledge and establishing relationships with public sector and service provider customers. Managed renewal sales cycle in coordination with sales teams, from proposal stage through contract execution. Directed end-to-end strategic sourcing processes with $100M+ annual budget by executing customer contracts for renewal, nurture, and loyalty programs and driving customer revenue growth. Conducted staff recruitment, selection, promotion, advancement, corrective action, and termination.

• Demonstrated exceptional leadership by instilling positivity, influence, vision, resilience, humility, empathy, accountability, and integrity across the organization.

• Improved cycle time and optimized inventory by driving TCO reductions and establishing innovative supply chain initiatives and solutions.

• Ensured accuracy by reviewing and approving purchase orders.

• Led alternative market total cost saving and product elevation initiatives by analyzing domestic and in-direct supplier relationships.

• Awarded project contracts by developing supplier relationships, soliciting request for proposals (RFPs), evaluating criteria, and researching sourcing strategies.

• Integrated full-scale executive reporting system for global logistics operations, purchasing, and international sourcing.

• Provided daily customer service to over 50 domestic and international distributors.

• Directed full subcontractor life cycle support for veteran owned small business. Dewberry, Fairfax, Virginia

Logistics Management Specialist, Federal, 2011 – 2012 Executed company mission by leading efficiency activities, department integrations, personnel coordination and supporting quality assurance, inventory management, transportation, procurement, maintenance, and supply departments. Oversaw logistics management by directing resource and fiscal initiatives and automated data processing activities.

• Coordinated inbound and outbound logistics by analyzing resolution measures, quality control, and cost parameters.

• Managed project viability and site selection by evaluating modeling logistics options and supply market information.

• Streamlined logistics work processes and methodologies by defining appropriate roles and responsibilities.

• Directed manufacturing and contract operations by coordinating purchasing, expediting, and logistics requirements. Orbital Sciences Corporation, Dulles, Virginia

Procurement Specialist, Federal, 2008 – 2011

Executed complex technical and administrative contracts by purchasing hardware/software and tangible acquisition duties and completing project tasks. Led risk management assessments and negotiations by initiating RFP, RFI, and RFQ procurement process, mitigating risks, reviewing vendor proposals, and developing strategies with program managers. Developed basis of estimates (BOEs) by managing proposals in support of project managers and cost estimators. Directed government and commercial subcontract administration by completing high dollar and complex program agreements, modifying task orders, and monitoring status and compliance.

• Oversaw organization-wide process improvement activities and special projects by guiding financial and contractual aspects of agreements.

• Completed final proposal revisions by analyzing subcontractor proposals and leading project management initiatives in coordination with subcontractors.

• Directed life-cycle procurement processes for technical modifications, warranties, shipping, deliveries, awards, and negotiations.

• Negotiated and executed memorandum of understanding, team agreements, and non-disclosure agreements.

• Implemented subcontract administration procedures for T&M, FFP, and cost-reimbursable contracts.

• Ensured FAR, DFARS, and internal procurement procedure compliance by managing government agency subcontracts.

• Executed prime contracts in support of DOL task orders, IDIQ’s, stand-alone, and BOA’s.

• Organized CPSR compliance contractual records in accordance with company policies and FAR requirements. Education and Credentials

Bachelor of Science in Business Management

coursework

University of Phoenix – Reston, Virginia

Computer Science and Networking coursework

Northern Virginia Community College – Sterling, Virginia Certifications

Certified Professional in Supply Management (CPSM) Certified Professional Contracts Manager (CPCM)

Technical Proficiency

Deltek Costpoint, FedSource, Salesforce, ServiceNow, PeopleSoft, SalesTrak, SAP, SAP-Prism, Citrix, InnerDimensions, Cisco Enterprise, Oracle Procurement



Contact this candidate