Lesida S. Ayala

Atlanta, GA *****

adwug8@r.postjobfree.com

+1-470-***-****

I am a dedicated, highly adaptable professional with strong supervisory and management experience. Continually on the forefront of developing associates, integrating current and emerging processes and results. Adept troubleshooter with an unceasing focus on identifying business issues related to associate and customer satisfaction. Exceptional coordinator and leader skilled in building and strengthening relationships across company lines to drive cohesive, strategic processes and results. Authorized to work in the US for any employer

Work Experience

Office Manager/Human Resources Manager

AC Sweepers & Maintenance - Kennesaw, GA

June 2022 to Present

• Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.

• Process attendance records and other HR related documents

• Process payroll for 50+ employees

• Oversee electronic payments and distribution of payroll checks

• Update data with salary or wage adjustments

• Process other financial compensations or deductions (e.g. annual bonuses, severance pay, 401K, taxes, worker’s compensation)

• Handle benefit expenses, ex-insurance fees or paid leave

• Perform year-end payroll functions, (W-2 and 1099)

• Work with authorities (e.g. IRS) on audits or requests

• Accounting Operations (entering bills, invoices, etc.)

• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

• Completes operational requirements by scheduling and assigning employees; following up on work results.

• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

• Maintains office staff by recruiting, selecting, orienting, and training employees. • Achieves financial objectives by preparing an annual budget, scheduling expenditures, and initiating corrective actions.

• Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.

• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. HR/Payroll Manager/Executive Assistant

Beers Housing, Inc. - Woodstock, GA

June 2021 to Present

• Managed company social media platforms

• Acting as the first point of contact, dealing with correspondence and phone calls • Managing diaries and organizing meetings and appointments, often controlling access to the manager/ executive

• Process weekly multi-state payroll processing for 100+ employees

• Ensure prevailing wage and certified payroll is processed correctly

• Identified and resolved internal discrepancies, generate certified payroll reports • Abide by relevant laws and internal policies

• Helped create systems that process payroll account transactions, like salaries, benefits, garnishments, deductions, taxes and third-party payments

• Organized payroll systems and timekeeping

• Create reports and ensure the accuracy of payroll records

• Process garnishments, levies, and child support orders in accordance with Federal, State, and local regulations

• Supervise system upgrades and the processing of payroll changes (ex. new hires, terminations, raises) • Respond to all questions related to payroll and resolve issues

• Booking and arranging travel, transport, and accommodation

• Maintains company staff and subcontractors by recruiting, selecting, orienting, and training. • Organize and prepare for meetings, including gathering documents and attending to logistics of meetings

• Typing, compiling, and preparing reports, presentations, and correspondence • Managing project management systems, databases, and filing systems

• Implementing and maintaining procedures/administrative systems

• Liaison for staff, clients, and subcontractors

• Scanning and organizing digital files

• Support the development and implementation of HR initiatives and systems • Be actively involved in recruitment by preparing job descriptions, posting ads, and managing the hiring process

• Create and implement effective onboarding plans

• Maintain employee records (attendance, EEO data, etc.) according to policy and legal requirements • Management of company fleet

• Manage schedules for company executives

HR/Office Administrator

HireQuest Direct - Tucker, GA

January 2021 to June 2021

• Process daily payroll processing for 200+ employees

• Ensure prevailing wage and certified payroll is processed correctly

• Identified and resolved internal discrepancies, generate certified payroll reports • Abide by relevant laws and internal policies

• Helped create systems that process payroll account transactions, ex. salaries, benefits, garnishments, deductions, taxes and third-party payments

• Organized payroll systems and timekeeping

• Create reports and ensure the accuracy of payroll records

• Process garnishments, levies, and child support orders in accordance with Federal, State, and local regulations

• Supervise system upgrades and the processing of payroll changes (ex. new hires, terminations, raises) • Managed all social media accounts

• Maintaining physical and digital personnel records like employment contracts and PTO requests • Update internal databases with new hire information

• Publish and remove job ads

• Prepare reports and presentations on HR-related metrics ex. total number of hires by department • Respond to employee questions about benefits (for example, the number of vacation days they’re eligible for) Kitchen Supervisor

Live! at the Battery Atlanta - Atlanta, GA

May 2016 to January 2021

• Be able to lead a line and coordinate station.

• Worked in a high-pressure fast-paced environment.

• Implement control on quality along with consistency of every eatable item served. • Develop and adapt work schedule as per prevailing work pressure and occupancy. • Involve in ordering and receiving ingredients required in kitchen.

• Implement departmental line-ups regularly as routine.

• Control, maintain and manage kitchen inventory and food supplies.

• Ensure all ingredients for preparing food are in right supply on time.

• Support and facilitate control on food cost.

• Convey clearly any maintenance of kitchen equipments and other security problems. Mail Handler Casual

USPS - Atlanta, GA

November 2019 to February 2020

•Operates sorting and other machinery to sort packages.

•Operates vehicles for the purpose of loading mail onto trucks.

•Works the front counter of a post office as a clerk to sell stamps, boxes and other items. •Works with the general public to answer questions at the post office.

•Organizes mail according to address and location before it is provided to the mail carrier who will actually deliver it.

•Weighs packages and applies the correct postage for consumers.

•Ensures that mail brought in by mail carriers is properly routed so that it can get to the correct destination. Kitchen Supervisor (prep)

Le Colonial Restaurant - Atlanta, GA

August 2019 to November 2019

• Ensure that my kitchen area runs smoothly while also abiding by safety regulations. • Monitors all inventory for am shift.

• Orders food products and supply’s needed for kitchen operation.

• Instruct new staff in proper food preparation, food storage, use of kitchen equipment and utensils,sanitation and safety issues.

• Oversee the food preparation and cooking process. Suites/Clubs Supervisor

Levy Restaurants at the Mercedez-Benz Stadium - Atlanta, GA May 2017 to January 2019

Helped mass produce catering orders for premium customers attending events at the stadium. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Pastry Chef Assistant

Cooks and Soldiers - Atlanta, GA

April 2017 to September 2017

• Helped developed pastry menus, pricing and special food offerings to increase customer satisfaction. • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.

• Expertly prepared an assortment of vegan desserts, cakes, ice cream, sorbets, doughnuts and cobblers Pastry Externship

Pinehurst Resort NC - Pinehurst, NC

February 2016 to April 2016

• Performed daily inventories of sauces, ice creams, breads, desserts, etc.

• Established and maintained professional standards of conduct and appearance at all times. • Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries. • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation. Pastry chef Assistant

Canoe - Vinings, GA

December 2015 to February 2016

• Helped developed pastry menus, pricing and special food offerings to increase customer satisfaction. • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.

• Expertly prepared an assortment of vegan desserts, cakes, ice creams, sorbets, pies, candy apple chips, etc. Assistant Store Manager

World Fresh Market - Charlotte Amalie, VI

February 2013 to August 2015

Process weekly multi-island payroll processing for 250+ employees

• Ensured prevailing wage and certified payroll were processed correctly

• Identified and resolved internal discrepancies, generate certified payroll reports • Abided by relevant laws and internal policies

• Helped create systems that process payroll account transactions, ex. salaries, benefits, garnishments, deductions, taxes and third-party payments

• Organized payroll systems and timekeeping

• Processed garnishments, levies, and child support orders in accordance with Federal, State, and local regulations

• Supervise system upgrades and the processing of payroll changes (e.g., new hires, terminations, raises)

• Responded to all questions related to payroll and resolve issues

• Work with Human Resources (HR) and accounting teams

• Collaborate with auditors and manage payroll tax auditsTrained and developed all store associates on POS systems and key sales tactics.

• Reported to the district manager regarding all store and staff issues.

• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

• Completes operational requirements by scheduling and assigning employees; following up on work results.

• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

• Maintains office staff by recruiting, selecting, orienting, and training employees. • Achieves financial objectives by preparing an annual budget, scheduling expenditures, and initiating corrective actions.

• Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.

• Managed 4 store inventories on a weekly basis.

• Screening phone calls and routing callers to the appropriate party.

• Handling office tasks, such as filing, generating reports and presentations, setting up meetings, and reordering supplies.

Education

Associates Degree

Le Cordon Bleu College of Culinary Arts - Atlanta, GA High school diploma

Stt/Stj Seventh-Day Adventist School - St.Thomas USVI Skills

• EXCELLENT CUSTOMER SERVICE SKILLS

• MICROSOFT OFFICE (10+ years)

• Culinary

• Saute

• IT assistant

• Data Entry

• Time management

• Personal assistant experience •

Administrative experience

• English

• Catering

• Food Safety

• Food Preparation

• IT Support

• Kitchen Management Experience •

Supervising Experience

• Restaurant Management

• Computer Networking

• Banquet Experience

• Active Directory

• Recruiting

• Interviewing

• Help Desk

• Employee Orientation

• Office Management

• Payroll

• Merchandising

• Desktop Support

• Menu Planning

• Performance Management

• Microsoft Windows

• POS

• Typing

• Google Suite

• QuickBooks

• Builder trend

• PPW

• Adobe Acrobat

• HRIS

• Payroll management

• DocuSign

• Sage

• UltiPro

• Finance & accounting

• Social media management (3 years) •

Operating Systems

• Project implementation

• Project management

• Communication skills

• Team management

• Customer service

• Management

• Databases

• Microsoft SharePoint

• Remote Access Software

• VMWare

• Kronos

• Telecommunication

• VPN

• Network Support

• User Interface (UI)

• Yardi (2 years)

• Property management

• ADP (4 years)

• Analysis skills

• Conflict management

• Employment & labor law

• Bamboo

• Fleet management (2 years) •

Heartland

• Gusto

• Executive recruiting

• Human Resources Management •

Microsoft Windows Server •

Accounting software (3 years) •

Payroll processing (5 years)

Languages

• English - Expert

Certifications and Licenses

Food Manager Certification

September 2014 to Present

Fire Safety

December 2016 to December 2019

Data entry

Present

Microsoft Office Specialist

Present

Driver's License

Present

Excel

Present

Leadership experience

Present

ServSafe

CPR Certification

December 2020 to December 2023

Certified Notary Public

June 2021 to July 2025

Office Manager- Buildertrend

January 2022 to January 2023

Food Handler Certification

ServSafe Alcohol

December 2022 to Present

Learn2Serve On-Premises Alcohol Seller/Server Certification Assessments

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Call Center Customer Service — Proficient

June 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient

Food Safety — Proficient

July 2019

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient

Cooking Skills: Basic Food Preparation — Highly Proficient

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