Kathleen Gormley

**** **** ***** ** *** ***, Levittown, PA 19054 267-***-**** adwug1@r.postjobfree.com

Qualifications Summary

I’m a very loyal, dedicated and dependable employee and very flexible with my hours. 34+ years of customer service and management experience. Able to manage stressful situations, scheduling, coaching, time management deadlines and deal with customers with a smile. Flexible and able to work weekends when needed. Looking for full time work in a growing or established company with good job security.

Computer Skills

Windows 95, Windows 98, Windows 2000, Windows XP, Windows 7 and XP Pro Windows 10, 11.

Detailed knowledge using Microsoft Word up to 2016 versions. Microsoft Power Point, Microsoft Front Page, Microsoft Excel, Microsoft Outlook and Outlook Express, Microsoft Access, Microsoft Office XP Pro. Adobe Reader (all versions to 9.1), GIF Animator and Creator, Adobe Photo Deluxe HE 3.1, Photo Express 1.1 (and 6.0), Adobe Acrobat 7.0, Sierra Imaging, Epson Photo PC 700, and some HTML.

Also excellent knowledge of internet including Microsoft Internet Explorer 8.0 -10.0. Google Chrome. MPX Portal, Zoom, Nice communications systems, Salesforce, Energy E3, 2001. Citrix.

30+ years of typing experience. Can type approximately 40+ WPM or 105**-***** KPH.

Profit Stars System, Symitar version 2010.1, Cowww Interactive, BAI Training system, Star/Merit training, Check 21 systems, SAM Account Management Systems, Finesse 2000 (version 2.4 and 2.4.6A), FBA Navigator 2.4, Extra Enterprise Display 2000 (version 2000A), Evision Check Research System (Client version 3.3.0.1), Metavante Image Solutions system 2007,

Some knowledge with Peachtree software.

Employment

Meenan Oil Company March 2017 to March 2023

Customer Service Specialist 1 Newtown, PA

Newtown, PA 118940 03/2017-Present

Duties include customer service calls, scheduling work orders, tune up appointments, creating deliveries, speaking to customers about account information, resolving issues with accounts, some training of new people when I first started. Well versed in training new hires. Making Payments, adjusting accounts. Finding missing payments, making and rescheduling appointments for customers, calling customers to schedule appointments, call center duties. Billing, Mailing out brochures and information to customers. Testing new updates in Energy system. Coordinating Chimney cleanings with tune ups, conflict resolutions when customer have problems with billing. Setting up payments and payment arrangements. Dispatching technicians to locations that need help. Giving correct time frames for appointments.

American Heritage Federal Credit Union

Member Service Representative 2, Carriage House Branch

Philadelphia, PA 19116 01/2011 – 09/2016

Duties include audits, reports, assisting tellers with problems, training new tellers. Atm and branch settlement and adjustments. Assisting members with account maintenance and transactions, answering phones, helping members with appropriate information when needed. Also working at the PAT machines, Lower Bucks and Langhorne Branches, Drive Thru. FID desk from time to time helping sign in new members and answering questions about membership requirements and eligibility. I have also maintained our 3 offsite ATMs when working at the Langhorne Office. Assisting teller with shared branching reversals and shared branch issues. I have Completed my MSR1 and MSR2 training courses and all online Star/Merit classes. I am also a member of the Wellness Committee, Adopt A Family committee, participated in the Losers are Winners program and also the Walking for Wellness programs as well as The Grand Illumination event for the past 4 years now. I help the new tellers with learning ACS and how to offer the products and use the ACS system. I helped to reorganize the entire supply cabinet area as well as the marketing material supply cabinets to make them more efficient and user friendly so all the tellers can find what they need. I am always trying to learn new things and help out wherever needed. I also took the class on Express accounts and am currently working on MSO training classes in CUNA.

Kathleen Gormley

Page 2

Employment Cont’d

Sovereign Bank

Floating Branch Operations Manager

95 South Main Street, Yardley, PA 08/08 – 11/17/2010

Duties include assisting customers with account maintenance and transactions, running reports, settling drawers, vault and ATM management. Making schedules for the teller line, doing audits and coaching on a monthly basis. Settling night deposits, mail deposits and large change orders for business customers daily. Large amount of cash handling and account tracking and research as well as answering customers calls on phones and follow-ups to various account questions. Received an award for top customer service rep in my branch for 2nd quarter of 2009. Also completed Customer Service Referral Training Program and Branch Operations Management Certification. Have worked at more than 20 of their branches since March 2010 at several locations. I have met and exceeded my referral goals every quarter since I was hired at Sovereign.

Wal-Mart Store

Head Customer Service Manager

1 Franklin Mills Blvd, Philadelphia, PA 12/1996-04/1998

Duties included setting up and training cashiers, managing customer service associates and training other managers for all cash related operations. Working in stressful situations and on deadlines. Creating schedules for up to 75 employees on a weekly basis for the cashiers. Layaway planning and set-up.

Channel/Rickel’s Home Center

Customer Service Manager

2500 Grant Ave, Philadelphia, PA 06/1991-03/1996

Duties included training cashiers and customer service associates and making schedules for them. Working directly with the public and with vendors and fellow associates in a pleasant and professional manner at all times. Large quantity of phone work, filing, typing, computerized inventory information. Management training also included working in every section of the hardware store to learn location of every item in the store and what its use was. Also opening and closing procedures, which included running daily and weekly reports, cashier performance reports, counting and verifying large amounts of deposits and balancing all credit card deposits.

Olsteen Temporary Services

Payroll Manager and Data Entry Clerk

2800 Holme Ave, Philadelphia, PA 09/1985 - 06/1991

Duties included large amounts of typing and phone calling. Worked at various businesses in Accounts Payable, Accounts Receivable, Payroll Department Management, Administration and secretarial. Most of the duties included computer work and or knowledge. Managing from 3 to 200 employees in office and retail settings on day to day operations and policies. Also keypunch machines, Dictaphone work, manual time card verification and posting, payroll reports and scheduling.

Salary and Education

Abraham Lincoln High School

Ryan and Rowland Ave, Philadelphia, PA 19136

Accounting and Business courses. 1984 -1987

Community College of Philadelphia

Red Lion Road, Philadelphia, PA 19114

Accounting and Business courses. 1989 -1990

Looking for $22.00 -25.00 hour ---negotiable.

Contact this candidate