Executive Assistant Event Coordinator
Resume:
Career Summary-
Smart, friendly and detail-oriented office professional with strong organizational skills. Experienced in sales and public relations, I offer a high level of communication and ease in speaking with clients, customers and coworkers. I enjoy administrative work, am willing to travel around Austin, and would also enjoy a hybrid work experience. Professional Experience
Home Startup—May 2021-present—Cofounder of Home Organization Business
• Professional high-end residential organizing and white glove unpacking service company
• Responsible for website design, blog posts, social media engagement, calendar management
• Customer invoicing and payroll
• Scheduling, purchasing and installation of complex solutions to make customer lives easier
• Project management for consultations, estimates, contracts, and completes single or multi- day projects based on client needs
• Professional networking with Austin business owners Apple Inc.—November 2021-February 2023—Sales Specialist in Retail
• Generated almost $400,000 in sales working part-time
• Have a 98 customer rated score out of 100, part of a team that won a company wide Ovation Award for highest NPS rating in the market
• Drove $30,000 in business revenue
• Chosen for the Visuals team a second time, assisting the Lead with complex overnight installations of hardware and software
• Maintains agility with Apple products and software, creating complete solutions for customers
• Maintains positive attitude in on-point role, a fast-paced customer facing role with non- stop interactions in a high volume market store
Early Childhood Engagement Center- School year 2018/2019- Assistant Teacher
• Assisted lead teacher in the 4 year old class with songs, art projects, reading, physical activities, social development and safety during outdoor playtime Simple Finance—September 2015-February 2017—Facilities Assistant at Tech Startup
• Office management of 400+ served by team of 5. Event planning, calendar management, catering, and facilities management.
• Worked with supervisor to manage building problems regarding plumbing, HVAC, and general employee comfort
Jacky Droste
Austin, TX 78717
***********@******.***
• Office kitchen management and cleanliness for staff of 400+, food and drink purchase ordering and inventory
• Managed relocation of headquarters across town with Office team
• Office tours on weekly basis for new employee training and orientation
• Responded to employee requests for ergonomic installations
• Light cleaning duty to align with visual standards Career Sabbatical—April 2013-September 2015—Childcare
• Full time parent duties to support family
Apple Inc.—May 2010-April 2013—Retail Sales Specialist
• Exceeded exceptions in sales, AppleCare attachment rates
• Delivered customer facing workshops to build skills for hardware and software knowledge
• Built and delivered in-house training program for peers across market team to learn Accessibility features to help customers with disabilities, presented at all staff meetings of 100+
• Created customized solutions for customers across hardware and software product line
• Served in Concierge role, a fast-paced customer management role with non-stop interactions in a high volume market store
• Chosen for Visuals team, a merchandising role that participated in complex overnight installations of hardware and software
• Chosen as a mentor to develop skills of new hiring groups Apple Inc.—July 2009-May 2010—Retail Call Center Expert
• Inbound phone sales and customer service for US and Australia/ New Zealand markets
• Managed 6 figure sales by creating custom hardware and software solutions, high close rate for customers needing additional support
• Creative problem solving for unique customer needs Publicis Selling Solutions—July 2008-July 2009—Pharmaceutical Sales Rep
• Developed loyal relationships with medical professionals, resulting in sales numbers exceeding 210% of established goal
• Achieved #3 nationwide ranking for team sales of top-tier pharmaceutical product
• Successfully managed remote work by building my own sales route, maintaining expense reporting, and coordinated events for medical training
• Large group presentations with catering for staff designed to educate about the benefits of pharmaceutical therapies
Nevada Donor Network—August 2005-February 2008—Public Relations Coordinator
• Spearheaded awareness, advocacy and fundraising efforts for leading regional Organ and Tissue Bank
• Arranged and conducted statewide public speaking opportunities for public schools, civic forums, and faith-based organizations
• Created digital and print collateral (including web content, presentations, press releases and newsletters
• Managed event-based fundraising efforts, including educational events, health fairs and donor family events
• Trained hundreds of volunteers participating in network outreach programs
• Utilized office fax machine, filing systems, and database software
• Maintained day-to-day relations with area hospitals and medical centers New Frontier Hotel and Casino—February 2005-August 2005—Executive Assistant to Marketing Manager
• Executive Assistant to Marketing Manager to promote hotel and casino events to locals and guests driving customer loyalty, event planning, calendar management, communications with vendor partners
• Ran special events for elite casino rewards members including fancy dinners, raffles, and prize drawings
• Wrote press releases to draw media attention for events, producing increased visitation and heightened property public awareness
Plan-It Interactive—February 2004-February 2005—Office Manager and Event Coordinator
• Booked customized events for many different clients, including Mandalay Bay, MGM and Mirage Hotels
• Maintained databases and paperwork including insurance, expense reports, and customer invoices along with office duties of faxing, filing, and incoming/outgoing mail communication
• Marketing calls to hundreds of customers on the West Coast Education—York College of Pennsylvania—Bachelors of Arts Bachelor of Arts, Mass Communications, Minors in Public Relations and Music Industry Internship at RCA Records Summer of 2003 in New York City for Media and Public Relations Skills
Sales Public relations Phone/ Email
Communication
Office Administration
Office Management CRM/ Client
Management
Calendar/ Appointment
Scheduling
Public Speaking
Blog Writing Software Agility Invoicing Vendor Management Interior Design Networking Databases Marketing Material Design
Google Suite Microsoft Suite Apple Hardware/
Software
Facilities Management
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