Data Entry Customer Service

BRENDA E. ORTIZ SALGADO

**** ****** ***** **** ****** Park, Florida 32073 ·787-***-****

Email·************@*******.***

Seeking a position at Company where I can maximize my knowledge at customer service, manage health information data, maintains the quality, accuracy, accessibility and security of the systems. EXPERIENCE

2021- PRESENT

STOWER, AMAZON

Responsible for scanning a product and appropriately placing it to the right shelf for customer’s consumption. Inspecting the item for any defects and escalating damaged items to the supervisor ensuring adequately labeled products

2019 – 2020

ADMINISTRATIVE ASSITANT, CLASSIC IMPORT

Responsible for digitalizing and creating files of all sales documents, inventory and creating new products on system.

2018 - 2019

FIELD ENROLLMENT, ALIGHT

Patient orientation on the different alternatives of the Government Medical Plans. Answering questions about the benefits of the Medical Plans. Make the change required by the patient, to selected Medical Plan.

2015 – 2017

CUSTOMER SERVICE, POINT GUARD

Answering questions about complaints, offering new products to some clients, verify status of the payment for a client, market available different insurance, answer customer calls. 2013 – 2015

SALES REPRESENTATIVE, PMC AND MMM MEDICAL PLANS

Marketing a different cover of medical advantage plans for patients with Medicare. 2007 – 2011

MEDICAL RECORD TECHNICIAN, HOSPITAL MENONITA CAYEY, PR Maintains patient’s confidence and protects hospital operation by keeping information confidential, following information protocols. Maintains medical records operations by the policies and procedures of the institutions. Completes medical record by reviewing information, notifying health care providers of records deficiencies, tracking outstanding records. Resolves medical record discrepancies by collecting and analyzing information. Prepares statistical reports by collecting and summarizing medical care and census information.

2

2001 – 2007

MEDICAL RECORD TECHNICIAN, HOSPITAL METROPOLITANO GUAYNABO, PR Maintains patient’s confidence and protects hospital operation by keeping information confidential, following information protocols. Disclosure of information according to the HIPAA law. Maintains medical records operations by the policies and procedures of the institutions. Completes medical record by reviewing information, notifying health care providers of records deficiencies, tracking outstanding records. Resolves medical record discrepancies by collecting and analyzing information. Prepares statistical reports by collecting and summarizing medical care and census information. EDUCATION

MAY, 2012

ASSOCIATE DEGREE, TERAPEUTIC MASSAGE, HUERTAS JUNIOR COLLAGE MAY, 1999

ASSOCIATE DEGREE, MEDICAL RECORD THECNICIAN, HUERTASJUNIOR COLLAGE VOLUNTARY WORK

2011-2019

FUNDACION COMBATIENTES CANCER DE SENO,

WORK WITH PATIENTS WITH BREAST CANCER, TO BRING EMOTIONAL SUPORT AND I HELP THEM TO CONTINUE THEIR TREATMENTS.

SKILLS

• Time management

• Documentation skills

• Written communication

• Confidentiality

• Data entry management

• Customer service

• Marketing skills

• Responsible and self-motivated

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