Scrum Master Computer Operator

Victor R. Vela

***** ********** **, **** ** *****

281-***-**** Mobile ****.****@*****.***

TECHNICAL SKILLS

Operating Systems Internet/Network Platforms Software Miscellaneous

Windows, UBUNTU Printer Servers HP / Dell Slack/Base Camp SQL

CentOS 7 / Red Hat Telnet/ FTP/ TCP/IP MAC’s Azure Factory Data Lake / Power BI

VMS/ Cloud Services Google (GCP) Azure Jira/Jenkins AWS Sage Maker

Windows Servers Azure /AWS AWS MS Project/SSRS IOT Data Streams

SOFT SKILLS:

Communication Teaming Budgets Projects Miscellaneous

Facilitions Empowerment Effective budgets System Rollouts Analytics

Communication for Coaching Projects and Costs Application rollouts Kanban

Leaders Shared leadership Operational Hardware upgrades Agile PO / SCRUM Master

EDUCATION

University of Houston 2021

Executive MBA – Completed with Honors

University of Phoenix 2004

Bachelor of Science in Business w/ concentration in E-Business - Completed

Professional Courses

Agile SCRUM Master – (CSM) Completed

Agile Product Owner – (CSPO) Completed

ITIL Training

PROFESSIONAL EXPERIENCE

Specforce (Contractor) Starbucks - WFH - Seattle, WA Aug 2022 to Present

IoT Dev -Project Manager / SCRUM Master

As a Starbucks senior project manager, I assimilate business strategy into executable initiatives and identify resources to complete the work Deliver enhanced strategic portfolio decision support tools & processes in service of renovation & store growth targets utilizing newly developed IoT initiatives to enhance partner efficiency and customer interaction. My role is both PM and SCRUM master leading the development teams in addressing the stories for the requirements.

Leading Japan IoT deployment

Leading UX/UI deployment for US and Canada

SCRUM master for 10 developers and running ceremonies

Cross functional team direction 6 Product Managers

Vendor selection for Compute Hardware

Review SOW from vendor for UI development 3rd party

Tracking Project Financials (Capex & Opex)

CSAT SOLUTIONS - Houston, TX Mar 2022 to Aug 2022

IT Business Partner - Contractor

The IT Business Partner (ITBP) has the overall responsibility to serve as the strategic interface with assigned business units or functional areas for the purpose of business technology strategy development, solution discovery, service management, risk management, and relationship management.

INT.com Mar 2018 – Mar 2022

Senior Project Manager, Houston TX

As senior Project Manager my focus has been to roll out to new customers the platform called IVAAP. Projects require interacting with several different vendors. I assist in support of the technical application, capturing new features, deployment, and training for the customers.

oSuccessfully Interact with (NOC’s & IOC’s) clients to successfully close projects and utilize IVAAP

oPerform contract reviews on task and estimations of project timelines and high-level task

oReview completed requirements and definition of done for successful deployments

oCaptured features and workflows to establish an MVP

oFacilitate and coordinate with different teams with deployments (Cloud Vendor, Client IT, INT)

oPlatform ranged from Exploration, Drilling, Completions, Production and did demos for each type of segment.

Weatherford International Ltd., Houston TX

Software Manager - Managed 35-10 developers Aug 2014 – Mar 2018

oSuccessfully managed team to keep on pace and deliver IOT software with limited resources.

oProvided module approach to allow for options for integration with other software systems.

oMaintained positive focus and completing objectives in volatile work environment.

oProvided vision and understanding to bridge current software and new software to limit cost

oEstablish project utilizing VMware and utilizing cloud technology for testing and sprint demos

Weatherford International Ltd., Houston TX

Product Owner – Lead the vision for Real Time Drilling for Weatherford Aug 2012 – Aug 2014

oDefined the vision of the real time system to entire Weatherford leadership.

oBuild versus buy and several performances test.

oCaptured features and workflows to establish an MVP.

oManaged the product backlog with each sprint showing successful sprint demo to stakeholders.

oSuccessfully oversee development stages keeping development on target

Weatherford International Ltd., Houston TX

Enterprise Lab Manager – Managed 5 system engineers Aug 2011 – Aug 2012

oSuccessfully served as an escalation point for software integration related issues.

oManaged successful executions of the Integration function within the IT department.

oEnsures a project task and timeline for a productive execution and increased revenue.

oEstablish project utilizing VMware and utilizing cloud technology.

Weatherford International Ltd., Houston TX

Real Time Global Operations Manager Aug 2006 – Aug 2011

oCreated new operational processes, workflows to focus and ensure customer satisfaction

oSuccessfully provided excellent support to external clients that lead to return customers

oBuilt a strong knowledge sharing culture focused on quick decision-making skills to assist clients

oSuccessfully increased sales and kept pace with staff strategy to meet demand

oEstablished Standard Operational Equipment for rig deployments

oCreated department and team objectives that were in line with company goals and objectives

oSAAS environment for external Clients; Operation 24/7 utilizing cloud technology

Baker Hughes Inc., Houston TX

Global Data Center, IT Team Coordinator Nov 2005 – Jul 2006

oSuccessfully aligned tasks and projects with Server Engineers

oSuccessfully scheduled server upgrades and OS updates without impacting production

oDecreased metric in no impact and business continuality

oSuccessfully showed server environment metric meeting conformity to latest security patches

Baker Hughes Inc., Houston TX

Latin America Help Desk, IT Team Coordinator Dec 2003 – Nov 2005

oEstablished a knowledge share team culture that interacted closer with Global teams

oTeam focused on skills training, client interaction, and resolutions

oTechnical escalation for issue closure and customer satisfaction

oSuccessfully showed increase in first call resolutions, lowered call waiting, for Latin America

Baker Hughes Inc., Houston TX

On Site Manager Feb 2001 – Dec 2003

oEstablished a business priority customer focused culture that interacted with onsite customers

oSuccessfully decreased resolution times on customer business impacting issues

oMade an impact as a solid technical team getting involved with product line technical meetings

oIncreased efficiencies with new laptop deployments and received Star award for documentation

Baker Hughes Inc., Houston TX

Solution Center (Help Desk), IT Team Coordinator Jul 1999 – Feb 2001

oEstablished a knowledge share team culture that interacted closer functional teams

oSuccessfully lead team in documenting hard issues to assist with first call for entire center

oTeam leads in metrics leading to first call resolution and client satisfaction survey

oTeam recognized for keeping pace with new division integrations and increasing customers globally

United Parcel Services, Houston TX Dec 1998 – Jul 1999

Information Technology Tier 2 Support Analyst

Kinetic Concepts Inc, San Antonio TX May 1997 – Dec 1998

Information Technology Lead Process Coordinator

Solo Serve Corporation, San Antonio TX Jul 1995 – May 1997

MIS Operations, Computer Operator III

United States Marine Corp Jul 1991 – Jul 1995

NCO Non-commissioned Officer (Honorably Discharged)

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