Data Entry Customer Service
Resume:
Tracy Cogswell- Balthazar
Data Entry/ Medical Billing
Newton, MA
************@*****.***
EXPERIENCE
Elliot House- (a service of Riverside Community Care) Needham, MA May 2017 - PRESENT
● Enter attendance and outreach into a tracking database, Salesforce.
● Enter Salesforce data into our billing excel sheet.
● Answer phones while communicating with excellent customer service.
● Greet/ check-in members as they enter the building.
● Greet new members, conduct tours/ orientations of the space and services.
Health & Sports Rehab Billing, Dorchester, MA - Billing Manager August 2006- September- 2011
● Billing for health and auto insurance as well as workmans comp.
● Follow-up phone calls to customers.
● Data entry of new clients.
● Entered payments for insurance.
● Insurance collections.
Appelbee’s, Brookline, MA - Hostess/Carside Expert February 2001- May 2007
● Greeted and sat customers.
● Bussed tables.
● Answered phones and handled register cash handling while excellent customer service was provided.
● Took customer orders.
● Delivered orders to customers waiting in their car. EDUCATION
Milenium, Boston, MA -Medical Coding/ Billing
December 2005- August 2006
GPA: 4.0
Learning Prep School, West Newton, MA - High School Diploma September 1985- May 1989
AWARDS
● Leadership Award- Homes for Families
SKILLS
● Salesforce Database
● Confidentiality Trained
● Customer service
● Data Entry
● Paper and Electronic Billing (code systems)
● Cash Handling
● Microsoft Word/ Excel/ Powerpoint
● Leadership
● Scanning, printing, copying
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