Postal Mail Call Center

CONTACT

Address : Fort Worth, TX *****

Phone : 817-***-****

Email : ****************@*****.***

SKILLS

" Leadership

. Corrective Actions

Google Drive

" Office Supplies and Inventory

" Jam Clearing

" Strategic Decision-Making

" Clerical Support

" Safety Processes

"Problem ldentification

" Inventory Accuracy

" People Management

" Issue Resolution

" Report Preparation

" Giving Constructive Feedback

" Greeting Visitors

"Product Assembly

. Call Center Operations

" Leading Employees

" Safety Policies and Procedures

Complex Problem-Solving

" Attention to Detail

" Machine Operations

" Microsoft Windows XP Professional

"Safety

" Conflict Resolution

"Coaching and Mentoring

" Overseeing Daily Activities

" Worker Instruction

Staff Training

" Microsoft Publisher

" Advanced Microsoft Office

LANGUAGES

ROSA GANDARILLA

Spanish

Native or Bilinqual

PROFESSIONAL SUMMARY

Motivated, passionate lead assistant with 5+ years of experience in assembly and manufacturing industry. Uniquely skilled at motivating assembly line associates to complete daily output of production. Strong abilities in business operations, work-force scheduling and time management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

WORK HISTORY

Assistant Team Lead, 07/2020 to 12/2021

CTI Foods - Saginaw, TX

" Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.

" Managed team workload to reach targets for specific tasks.

" Set incentives and realistic targets associates could achieve. Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.

Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

" Supervised 20+ co-workers.

" Covered shift shortages for day shifts to keep production schedule on time.

" Assisted with new hire processing and existing training programs. Delegated daily tasks, addressed employee questions and resolved scheduling issues.

" Initiated timely response to emails, voicemails, and written correspondence.

" Managed team workload to reach production targets. Developed process improvements and offered actionable solutions to correct recurring issues.

Receptionist, 01/2015 to 01/2017

Express Employment - Fort Worth, TX

" Handled assignments independently with good judgement and critical thinking skills.

" Compiled information from files and research to satisfy information requests.

" Routed incoming mail and messages to relevant personnel without delay.

" Answered central telephone system and directed calls accordingly. Assisted with onboarding new clients and securing paperwork completion. Operated multi-line telephone system to answer and direct high volume of calls.

Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages. Answered phone promptly and directed incoming calls to correct offices. Organized, maintained and updated information in computer databases.

" Kept reception area clean and neat to give visitors positive first impression.

"Greeted incoming visitors and customers professionally and provided friendly. knowledgeable assistance.

" Responded to inquiries from callers seeking information. Confirmed appointments, communicated with clients, and updated client records.

" Maintained confidentiality of information regarding clients and company.

" Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

" Provided clerical support to company employees by copying, faxing, and filing documents.

"Corresponded with clients through email, telephone, or postal mail. EDUCATION

High-school Diploma,06/2009

Trimble Technical High School - Fort Worth, TX

" Completed AP course in Accounting and BCIS

" Awarded The Anne Brennan Award in English and Language Arts CERTIFICATIONS

. OSHA, CTI Foods - 2020-2021

" CSP- Certified Safety Professional

Contact this candidate