Medical Assistant Service Specialist
Resume:
E
Rhonda.
Elverum
rhondajelverum@gma
il.com
Seattle, WA 98117
SUMMARY
Compassionate Client Advocate offering expertise in client support, including goal setting, skill-building and mentoring. Thorough knowledge of community resources and organizations to provide clients with helpful tools for success. Skilled in client advocacy and crisis intervention demonstrated across five years of industry performance. SKILLS
Supervised Visitation
Parenting Education
Case Management
Crisis Services Coordination
Evaluation and Assessment
Home Visits
Family Needs Assessments
Behavioral Specialist
Professional and Courteous
Detail-Oriented
Client Advocacy
Community Referrals
Friendly, Positive Attitude
EXPERIENCE
Traveling Maid
Puyallup, WA
Self Employed Services/ Jun 2015 to Mar 2019
Vacuumed floors and dusted furniture to maintain organized, professional appearance. Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
Sanitized kitchen counters, wiped down cabinets and swept and mopped floors. Christmas Bell Ringer
Bremerton, WA
Salvation Army ARC/ Nov 2013 to Dec 2013
Wished passersby "Merry Christmas" to maintain cheerful presence and solicit more donations.
Thanked individual donors for contributions.
Stood by kettle for 6 hours and rang bell.
Medical Assistant
Bremerton, WA
Spectrum/ naval base hospital/ Sep 2005 to Aug 2007 Labeled and completed lab requisitions using ICD and CPT coding. Documented notes during patient visits.
Cleaned and maintained medical equipment following procedures and standards. Followed principles of asepsis and infection control to meet patient safety guidelines. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Organized charts, documents and supplies to maintain team productivity. Educated patients about medications, procedures and physician's instructions. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Performed preliminary physical tests to accurately record results in patient history summary.
YWCA Family Advocate
Bremerton, WA
YWCA Kitsap county/ Oct 1998 to Jul 2004
Assisted victims with filling out and submitting protective orders. Managed parent support groups addressing topics such as positive discipline and parenting styles.
Assigned, administered and monitored social work cases for individuals and families. Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
Attended hearings with victims to provide emotional support. Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
Conferred with clients to discuss options and goals for various services. Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Interviewed family members to assess situations, capabilities and problems. Identified appropriate community resources and provided referrals for services. Advocated for victims during difficult situations by filing police reports and connecting to needed services.
Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
Followed data security regulations to keep client information confidential. Utilized task prioritization and data organization skills to effectively manage large caseload.
Partnered with families and provided resources to build growth that promoted better self-reliance.
YWCA Domestic Violence Shelter Advocate
Bremerton, WA
AmeriCorps National Civilian Community Corps/ Oct 1998 to Sep 2000 Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Produced referrals for various community resources, housing and transportation services.
Acted as role model for clients by exhibiting positive behaviors. Evaluated and addressed individual client needs and concerns. Worked with severely mentally ill, homeless and dually-diagnosed adults. Presented case history material for review and discussion with staff members. Communicated with public social and welfare agencies to obtain and provide s information.
EDUCATION AND TRAINING
Medical Assistant : Medicine
Eton Technical 2001
Port Orchard, WA
Certificate Family Service Specialist : Family Services Olympic College Jul 1999
Bremerton, WA
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