office manager and customer service

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LYS A CANIZALES

**** **** **, ***** *******, TX. 75050 352-***-**** ***********@*****.***

SKILLS

• Strategic

• Communicative

• Adaptable

• Intellection

• Connectedness

• Bilingual – Spanish and English.

EXPERIENCE

OFFICE ASSISTANT AND COSTUMER SERVICE M&M A WORD OF SERVICES LLC SEP 2022 – CURRENT DATE

• Hispanic Women-Owned Organization to help immigrants.

• Work with Immigration Specialized Lawyers.

• Familiarize with the Department of Justice – Executive Office for Immigration Review – USCIS Office and Immigration Process.

o Administrative Immigration Processes.

o Checking of Automated Case Information.

o Check daily in the EOIR website for updates, announcements, and forms.

• Organization and arrange of agendas, meetings, and appointments.

• Use of Microsoft Office, Adobe Flash PDF, and Google Calendar.

• Customer service – constant communication and assistance.

• Research on country conditions such as Human Rights Reports, News, Articles, etc. CHIEF EXCECUTIVE ORDER (CEO) VENPOLITICS SERVICES LLC JUN 2022 – CURRENT DATE

• Owner of Limited Liability Company.

• Work with Immigration Specialized Lawyers and Financial Advisors.

• We help our costumers to get a legal status and resolve financial problems with our advisors. MANAGER AND COSTUMER SERVICE COLONIAL TILE & PAVERS LLC OCT 2021 – SEP 2022

• Complete with the skills and responsibilities of Company Manager.

• Customer Service and Claim Agent – communication and assistance. MANAGER AND SECURITY - CLAIMS AGENT BLINDAMAR 237, C.A (MARACAIBO – VENEZUELA)

SEP 2019 – OCT 2021

• Complete with the skills and responsibilities of Company Manager.

• Customer Service and Claim Agent – communication and assistance. OFFICE CHIEF MUNICIPAL COUNCIL OF THE MAYOR’S OFFICE (MARACAIBO – VENEZUELA)

JAN 2018 – SEP 2019

• Complete with the skills and responsibilities of the Office Schedule and Goals.

• Administrative Processes.

• Customer Service – communication and assistance. 2

EDUCATION

BACHELOR’S DEGREE ON POLITICAL AND ADMINISTRATIVE SCIENCE UNIVERSIDAD RAFAEL URDANETA (MARACAIBO – VENEZUELA) SEP 2014 – DEC 2018 HIGH SCHOOL DEGREE U.E COLEGIO BELLAS ARTES (MARACAIBO – VENEZUELA) SEP 2000 – JUL 2014

FLORIDA NOTARY SERVICE TRAINING FLORIDA NOTARY SERVICE JANUARY 2023

• Completed Interactive Three-Hour Florida Notary Education. CREDIT SPECIALIST AGENT PARSON INSTITUDE SEP 2022

• Completed Interactive Seventy Two-Hours Credit Specialist Agent Education. ASYLUM INTERVIEW TRAINER AND HUMANITARIAN PAROLE PREPATER

IMMIGRATION INSTITUDE OF FLORIDA OCT 2022

• Completed Interactive Twenty-Hours of Asylum Interview Trainer and Humanitarian Parole Preparer Education.

INTERNATIONAL ENGLISH PROGRAM (LEVEL: INTERMEDIATE 2) OPEN HEARTS SCHOOL ORLANDO, FL. MAR 2019

• Completed Interactive Thirteen Weeks of International English Program Education. EXTRA-CURRICULAR ACTIVITIES

LOGISTIC AND OPERATIONS DIRECTOR PRIMA FACIE INTERNATIONAL RIGHTS, INC. JAN 2023 – CURRENT DATE

• Assist logistic and operationally to the social activities.

• Create and design social activities to the different sectors of the population

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