Service Agent Customer

Kay-Marie Waite

**** * **** ****** ************ PA 19131 267-***-****

*************@*******.***

SUMMARY:

I am a highly organized individual with a professional appearance and an outgoing personality with experience in providing exceptional customer service. I am committed to ensuring guest satisfaction by using my exceptional interpersonal and team building skills.

EDUCATION:

Norman Manley High School- Kingston, JA

Diploma

Graduation Date: July 2004

EXPERIENCE:

Airport Terminal Services, Philadelphia, PA 5/2015-present

Customer Service Agent

Assist passengers through to terminals quickly and safely

Assign transport of special needs passengers, including the disabled, parents with infants, senior citizens, etc.

Locate unclaimed baggage or lost baggage for customers

Responsible for monitoring arrivals, departures and making public announcements to confirm boarding and departure times

Prospect Airport Service, Philadelphia, PA 1/2011 – 5/2015

PSA-Customer Service Lead

Retrieved calls to be informed of passengers in need

Assigned PSA’s to transport passengers to designated areas

Scanned and maintain list of boarding pass

Created and submitted a report of the amount of passengers transported for the day

Ruby Tuesdays, Philadelphia, PA 1/2010 – 8/2013

Hostess

Identified and fulfilled the needs of guests

Greeted and escorted guests to their designated table

Offered information about specials, resolved special requests and provided information to

waiter

Scheduled reservations

Tower Hill Basic School Kingston, JA 2004 – 2009

Preschool Teacher

Contacted and established relationships with parents

Completed monthly reports on child growth and development

Planned curriculum to teach developmental skills including motor language and emotional

Supervised daily actions of children while indoor and outdoor of the facility and maintained a safe environment

Developed quality and creative classroom teachings, lesson plans, and instructional materials used for teaching diverse subjects (language arts, mathematics, science, and history)

VOLUNTEER WORK & ORGANIZATIONS:

Children’s Ministry Assistant- Kingston, JA

West Philadelphia SDA Church Music Ministry- Phila, PA

REFERENCES:

Available Upon Request

Contact this candidate