Processing Clerk Office

Jasmine L. Washington

**** ***** **** **., ************, PA 19133

Phone: 215-***-**** E-mail: *********@*****.***

PROFESSIONAL STATEMENT

I’m looking for a challenging and fast-paced office environment to utilize my strong work ethic, attention to detail, and ability to quickly transition between workflows. I plan to use my distinct interpersonal skills and coaching techniques to motivate and promote teamwork within my office team. I’m skilled in both service and technology, and plan to use both to excel an organization to new levels of effectiveness. My strongest motivations are efficiency and teamwork.

SKILLS

Customer Service • Customer Support • Office Management • Communication Skills – Oral & Written • Clerical Skills • Employee Supervision • Mailroom • Employee Coaching • Database Management • Project Management • Policy and Procedure Interpretation • Financial Records • Microsoft Word • Microsoft Outlook • Financial Records Management • Medical Billing and Coding

EDUCATION

Arcadia University (5/2010)

Bachelor of Arts – BA in Political Science

Community College of Philadelphia (5/2008)

Associate of Arts – AA in Liberal Arts

EXPERIENCE

Department of Revenue January 2022 - present

Payment Processing Clerk

Process customers’ water, real estate, and school tax payments. Send deposit adjustments to the local banks daily, verify checks for bank deposits, and open and sort mail for various departments.

Department of Public Health/City of Philadelphia February 2019 - January 2022

Office Clerk II

Assisted in management and training in COVID-19 centers. Served as a receptionist and support to the medical staff. Prepared in the initial intake in preparation for the patients to see the doctors. Addressed billing issues and posted payments. Conducted patient admission and assigned patients to the appropriate physicians and verification of insurances. Communicated health center policies and available services to new and existing clients.

Women of Excellence, Inc. May 2018 - February 2019

Youth Services Advisor

Completed intake forms associated with new admissions. Provided social services for youth and served as direct service provider. Assessed and recorded data in Care Soft to report behavioral outcomes and intervention results to Case Management and DHS.

Dunbar Community Counseling Services October 2016 - February 2019

Therapeutic Support Staff

Provided therapy to children with autism or other emotional support needs. Taught and coached clients to reciprocally interact with peers and adults in manner of appropriate to their developmental level. Assisted the parents in finding other support services and activities to further develop their children’s developmental skills.

Constantia Flexibles December 2014 - March 2017

Quality Lab Technician

Communicated daily with production operators and management team while overseeing production. Tested materials produced off European presses from several of top food and health care companies. Supervised crew responsible for conducting product testing. Maintained daily logs for completed test to keep management apprised of successes and potential problems.

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