Customer Service Regional Sales

Brian Raphel

Talent Acquisition / HR BUSINESS PARTNER

Driven and passionate towards hiring the best talent, highly focused on engaging with interested parties and building long lasting relationships. Experienced and knowledgeable within Talent Acquisition Recruiting to develop successful strategies that repeatedly win top candidates for critical roles. Partner with Hiring Managers to build compelling employee value propositions and lay out potential career growth opportunities for both internal and external candidates.

Work Experience:

Senior Talent Acquisition Partner / Sales & Revenue

LinkSquares

Boston, MA October 2021 - September 2022

·Accountable for driving all aspects of full lifecycle recruiting process including planning, sourcing, screening, interviewing, scheduling, and hiring talent across the Saas Sales & Revenue team.

·Hired 60 + people in my first 9 months of employment, willing to work in the office Monday thru Friday 45 - 50 hours /week.

·Always put a strong emphasis on a positive candidate experience

·Hired Full-Life Cycle Ae’s, Sales Managers, Salesforce Admin, Rev Ops, Customer Success

·Can flex and adapt with the growing needs of the business

·Capable of working autonomously and is a creative problem solver

·Growth mindset and always looking to continually learn, grow, and get better

Senior Talent Acquisition Consultant August 2015 - April 2020

Granite Communications LLC

Quincy, MA

·Identified the best sales reps who can prospect, sell, and close deals with large businesses around the nation, constantly hitting or passing monthly hiring quota,

·Average 3.5 new hires per month

·Solely responsible for building Granite’s first outside strategic sales team.

·Establishing relationships with hiring managers

·Meet w/ hiring managers to identify expectations, clarify process and provide regular updates.

·Talent Acquisition Lead for Network Integration group

·Transform recruiting from an as-needed function to a proactive function.

·Sourcing & interviewing all levels of sales reps, from entry level to management, in Boston, Chicago, Dallas, Atlanta, & NYC.

·Build a strong employer brand to attract the right candidates.

·Work with hiring managers and executives in order too forecast staffing needs.

·Proactively build applicant pipelines to meet current and future business needs.

·Interviewed prospective candidates using behavioral interviewing techniques and personality assessments to ensure best possible fit for client needs.

·Present offers to candidates, negotiate salaries, and ensure timely follow-up with candidates to assure a positive candidate experience, hired or n

Sr. Product Specialist September 2013 to July 2015

EarthCam

Boston, MA

·Generate sales of company products and services, constantly exceeding monthly quotas "Hunter" sales orientation with ability to build a book of business

·Develop, identify, and close new leads

·Maintain a pro-active selling approach through cold calling, cold calling, cold calling

·Attend industry events, both locally and nationally to promote EarthCam products Negotiate with various level of management

·Ability to identify and influence key decision makers

·Provide quality customer service and follow up post-sale

·Develop network of key vertical participants to gain visibility of emerging opportunities

·Maintain dialog with clients and prospects to keep abreast of changes in the market Contribute to research efforts in new products

Director of East Coast Sales & Recruiting September 2008 to October 2013

Agree Technology & Solutions

Boise, ID

·Develop recruiting methods to attract quality candidates in accordance with business strategy.

·Full life cycle recruiting and strategic sourcing for all position’s IT related, sales and marketing.

·Vetted candidates and presented information to hiring managers for review.

·Averaged 3 starts per month.

·Sold supplemental staffing services (staff augmentation); qualified requirements, prepped candidates, & followed up with customers to track client satisfaction.

·Utilized a wide variety of methods to generate qualified candidates, including web-based sourcing, internet postings, internal and external networking.

·Responsible for facilitating all aspects of the end-to-end contingent labor hiring process for client users, utilizing Vendor Management System (VMS) and Managed Service Providers (MSP).

·Respond to employee inquiries regarding policies and procedures.

·Excellent client retention skills and took lead on most conflict resolutions.

·Conducted all coaching and counseling of associates as deemed necessary by our clients.

Regional Sales / Recruiting Manager September 2005 – August 2008

Open Systems Technologies

Boston, MA

·Managed sales/recruiting process starting with identifying the requirement thru constant contact with clients (present as well as potential), posting positions on internet/intranet, job boards, etc., sourcing resumes, finding, and screening candidates to extending the offers and closing the positions successfully.

·Managed between 5-20 open positions at any given time, always above quota.

·Sourced relevant candidates through talent search, networking, reference checking and providing the company with relevant and quality candidates within stipulated timeframe.

·Involved in salary negotiations and ensured delivery of consultants confirmed on projects.

·Identified suitable candidates quickly for client submission, screened candidates, negotiated bill rate, coordinated interviews, and completed relevant documentation. Excellent client retention skills and took lead on most conflict resolutions

Regional Sales Manager/Technical Recruiter April 2000 to August 2005

SOFTWORLD, INC

Waltham, MA

·Called on Fortune 1000 companies throughout the United States and sold IT staffing/ project services and permanent placement services.

·Placed 100+ IT consultants on mainly short-term project based assignments with an average margin of 30%. Worked with project managers to facilitate the problem resolution and escalation process so that project schedules and methodologies were not adversely impacted.

·Experienced with full life-cycle recruiting: writing job descriptions, initial sourcing, screening, interviewing, salary negotiation and closing candidates.

·Reviewed/determined feasibility and formally responded to numerous Requests for Proposals (RFP) for IT related services.

·Worked in a team environment with IT consultants to develop proposals for project support, outsourced application development and middleware software integration.

·Met with client managers to conduct reviews, negotiate bill rate increases and obtain consultant assignment extensions.

·Recruited high-level technical resources for contract and direct placement needs, for both internal development teams and clients.

·Responsible for driving recruiting lifecycle and candidate management.

·Developed and maintained client relationships.

·Qualified requirements with hiring managers and technical teams.

·Assisted with needs gathering, job scope, job description, compensation ranges and project timelines.

·Helped define and implement "new market" recruiting strategies and processes.

Education:

·Syracuse University

·Emerson College

Skills:

·Recruiting Systems & Sites: Taleo, Bullhorn, E recruits, iCIMS, Easy Access, CareerBuilder, Monster.com, Indeed.com

·Professional Networking Tools: LinkedIn, Facebook, Twitter, Boolean logic methods, yahoo groups, & google groups

·Behavioral Interviewing

·Performance Based Interviewing

·Vigorous Recruiting Skills

·Strong Sales Skills

·Ability to Cultivate, Build, and Maintain Relationships

·Effective Listening Skills

·Hunter Mentality

·Big Picture Thinking

·Robust Follow Up Skills

·Personable and Approachable

·Consultative by Nature

General Staffing Summary:

Sales:

·Enterprise Sales Executives, Sales Managers, Strategic Sales Reps, Account Executives, Business Development Reps, Software Development Relationship Reps, Inside & Outside Sales Reps, Lead Generators, Rev Ops, Customer Success, new and Soon to be College Grads

Technical/Engineering:

·Senior Management, Software Engineers, Architects, DBA’s, Scientific R&D Engineers, Internet-Web Specialist, Designers, QA Engineers, Mobil Engineers, Project Managers, Product Managers, Business Analysts, Systems Analysts, IT Management, IT Staff, Telecommunication Engineers, Mechanical Engineers, Electrical Engineers

ERP Staffing and Support:

·Oracle, PeopleSoft, SAP

·Technical and Functional Areas Web Development: Java, JSP, JavaScript, C#, XML, MFC, VC++, HTML, ASP, Web sphere, Cold Fusion, Web Logic, .NET, Portal Solutions

·Business Intelligence (BI) and Data Warehousing (DW): MircoStrategy, Cognos, Brio, Informatica, Microsoft, & Oracle

Database Administration:

·Oracle, SQL Server, MySQL, DB2, Sybase, UNIX, Siebel, Clarify, Crossworlds, Vitria,

·E-Business & E-Commerce: Internet/Intranet, B2C/CRM, B2B/Supply Chain

·COBOL, C++, C, Visual Basic, Perl, PowerBuilder, EDI, XML

·Storage & Data Management: Architecture, Audit, Penetration Testing, Risk Assessment, Validation, & Compliance

·Sr. Product Specialist September 2013 to July 2015

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