SHAILAJA G

Ph: 908-***-**** / Email: adwu7h@r.postjobfree.com

EXPERIENCE SUMMARY:

Over 9+ years of total IT experience in different challenging roles as a Senior QA/Testing Specialist in domains including Financial, Banking, Health care and Insurance.

Greater expertise and experience working in Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC), System Life Cycle Methodology and Test Methodologies from project definition to post-deployment documentation.

Greater experience in analyzing (reviewing) the business, technical and functional requirements to develop the Test plans, Test cases, Test Scripts, Use Cases and Test strategies.

Experience in preparing project estimates, Quality Metrics, Automation Metrics and define the strategy to drive automation projects.

Experience in testing API using Postman

Experience managing onsite and offshore testers and assuring the deliverables are finished on time

Expertise in Manual testing & tracking defects using Quality Center, Rational Clear Quest, Team Foundation Server, Microsoft Test Manager (MTM) and JIRA.

Support software quality assurance by collaborating with software engineering and fellow QA Engineers in an agile software development life-cycle.

Having experience in all levels of Testing such as Positive testing, Negative testing, Integration Testing, Functional Testing, System Testing, Regression Testing and User Acceptance Testing (UAT), Black box testing, Usability Testing, Database testing, Browser testing and End-End Testing.

Excellent in communication, presentation, and interpersonal skills. Good team player with the ability to lead, manage and work independently in a time sensitive environment

Excellent Analytical and Problem-Solving skills and ability to quickly learn new technologies.

Track test metrics and propose solutions for increasing the efficiency of test processes and practices.

Experience managing onsite and offshore testers and assuring the deliverables are finished on time

Greater experience in running SQL queries on Oracle and SQL server database.

CREDENTIALS:

Service Excellency in Quality Assurance

Time management Excellence

Achievement in QAR (Quality Assurance Representative / Lead)

Efficiency in QA Team Leading

Technical Skill:

TESTING TOOLS

Selenium IDE, Web Driver, Grid, HP QC, Eclipse, Microsoft Power BI

TESTING FRAMEWORKS

Data Driven, Keyword, TestNG, POM.

INTERNET TECHNOLOGIES

HTML, XML, XPATH, JSP, jQuery, JavaScript

DEFECT REPORTING TOOLS

HP ALM, Quality Center, Rally, Jira.

LANGUAGES

Java, SQL, VB Script, Python, Shell Scripting, HTML, CSS, PL/SQL

WEB SERVERS

Tomcat 3.3, Apache 1.3

OPERATING SYSTEMS

UNIX/LINUX, Windows XP/7/8/10 & server 2003 and Mac

DATABASE

ORACLE 10g, 11g, 12c, MS Sql Server 7.0/2000 and MySQL 5.7

OTHER TOOLS

SQL*Developer, MYSQL Workbench, SQL Server Management Studio

PROFESSIONAL EXPERIENCE:

Medisys UI, GBD Medicare Enrollment Oct 2021 - Till date

ANTHEM, USA

Senior QA

Worked on Enhance Medisys UI to support Anthem Enterprise Standard approved Browsers (Microsoft Edge and/or Chrome Browsers) project to test entire Medisys UI web application with multi browser compatibility testing and PDP letter translations in Spanish project to test to generate PDP letters, via manual and bath process.

Roles & Responsibilities:

As a senior QA, understand the requirements, write the testcases based on User Stories.

Performing Functional Testing, Regression Testing on Web Services/HTTP based services using SoapUI tool.

Test data support using various batch enrollment tools.

Pick up the user stories from sprint backlog.

As a Test Lead assist team in Design Test scenarios and Testcases based out of the User Stories get them Client’s Review and approval.

Assist team in preparing test data based upon the requirement.

Once deployed and confirmed start executing in SIT environment.

Test the requirements in QA environment.

Defect Triaging.

Coordinating with Business Analyst Lead, help clearing their questions.

Involved in all Agile meetings.

Farmers Fast Quotes/ ePartner July 2020 - Sep 2021

Farmers Insurance Group, CA, USA

Senior QA

FFQ (Farmers Fast Quote) is a Web based application. It’s a part of eBusiness is an on-line quoting system available through farmers.com. The objective of the project is to implement a new web-based quoting functionality for the consumers for auto/home/life/renters policy. The intention is to return a premium quote to online consumer, the process of retrieving information, receiving information, running calculations and returning information.

ePartner is a Web based application. It’s a part of eBusiness allows Lien holders and mortgagees to access information on mutual customers with the required user id and password from Farmers website. This information includes coverage amounts current lien holder/mortgagee information and agent information. Lien holders and mortgagees can also add, change or delete Lien holder/mortgagee information on mutual customers.

Roles & Responsibilities:

As a Senior QA, involved in verification & validation of system requirements, designing documents, preparing Functional Specifications and discussing them with the QA department Involved in design and development of Test Plan and Testing activities

Developed Test Scripts and Test Cases for Functional and Regression testing

Created test plans, Test Conditions, Test Cases and Test steps on a .NET applications based on Business and Functional requirements. These test cases were developed after reviewing the business requirements document and use case specifications document.

Independently testing, peer review & documentation.

Provided time, cost and resource estimates for testing activities

Conducted meeting with developers, business analyst, QA analyst, PM

Performed End to End testing

Tested the backend database using SQL queries.

Tested the application in different browsers under specific conditions.

Involved in the functional testing of web pages.

Performed End-to-End testing manually.

Regression Testing using Selenium for existing functionalities.

Performed Positive and Negative testing to test application functionality against user requirements.

Analyzed test results by comparing actual results with expected results.

Logged defects using HP ALM and later with Quality Center

Tracked the bugs, making pass-fail report, comparison chart and Defect report.

Customized reports in HP ALM to meet various needs of defect review meetings.

Actively participated in defect review meetings involving test lead, developers and project manager and reported the status of defects to the test lead and project manager.

Worked closely with Developers and Business Analysts to communicate QA issues, testing status with the testing team.

Environment: IBM Mainframe, .Net, HP ALM, Selenium, J2EE (EJB, JSP), MS Office, Windows, HTML

LEGACY SYSTEM INTEGRATION (LSIT) March 2018- June 2020

MULTICAR / NEW CAR PROJECT

Farmer’s Insurance, CA, USA

Senior QA

LSIT is designed to allow extensive testing of APPS, FPPS and CDJ program changes. Policy information is sent from APPS/FPPS to legacy systems such as Agency Computer Systems (ACS)/Folio, SAP, Accounting, MIS and Claims through downstream. SIT Testing is done mainly to keep in track of all the changes to the external subsystems /Legacy systems for a particular project.

"Multi car" policy allows households with two or more vehicles to get a discount on their premiums by insuring the cars through the same policy. Multi car application, is Client Server and Web based application, enables agents to issue Multi car policies, to process multiple units per policy, to issue auto and fire policies like NBNH/NBEH (New Business New/Existing Household) etc, to Split/Combine of multi car policies at unit level, to prepare quotes, to adjust commission manually.

Roles & Responsibilities:

As a Senior QA, involved in verification & validation of system requirements, designing documents, preparing Functional Specifications and discussing them with the QA department Involved in design and development of Test Plan and Testing activities

Managed more than Ten Testers

Developed Test Scripts and Test Cases for LSIT Functional and Regression testing.

Regression Testing using selenium for existing functionalities.

Reviewed the PSD from developer and prepare the TDR document with detail objectives.

Analyzed business requirements and involved in developing test plans and test cases.

Performed Positive and Negative testing to test application functionality against user requirements.

Analyzed test results by comparing actual results with expected results.

Documented defects using the HP ALM.

Customized reports in HP ALM to meet various needs of defect review meetings.

Actively participated in defect review meetings involving test lead, developers and project manager and reported the status of defects to the test lead and project manager.

Worked closely with Developers and Business Analysts to communicate QA issues, testing status with the testing team.

Environment: IBM Mainframe, HP ALM, J2EE (EJB, JSP), MS Office, Windows, HTML

MDMI(Mortgage Document Management and Imaging) Jan 2016 - Feb 2018

Bank Of America, Los Angeles, CA, USA

QA Testing Specialist

MDMI project is to build a scalable and strategic paper and document management technology platform which supports the full life cycle of a mortgage (Loan Origination, Post Close, Servicing and Default Servicing). There are three different interfaces in MDMI project. Different interfaces are Capture Indexing & Ingestion (CII), Data Provisioning (DP) and Data Management Portal (DMP).

Roles & Responsibilities:

As a QA Testing Specialist, developed and maintained all test cases for full suite of product requirements.

Created and maintained all documentation necessary in Confluence.

Efficiently written test plans and test cases based on requirements and technical specifications to test and deliver a quality product and uploaded in HPALM.

Tested positive and negative workflow and deem things in various critical stages while providing sample test data and raised defects in HPALM

Engage in planning processes led by the PMO or application owner and provided the testing status and logged the hours in HPALM

Identified opportunities to reduce recurring work where practical (and/or improve performance, reduce risk, etc.)

Written test plans and test cases for initiatives involving multiple applications as well as systems outside to perform End to End Testing.

Remove roadblocks and escalate where appropriate by creating defects in HPALM

Greatly involved in preparing User Acceptance Criteria based on the understanding of the scope and project deliverables.

Involved in writing the UAT Test Scenarios capturing both Positive and Negative Scenarios and uploaded the same in HPALM.

Greatly involved in running SQL queries to prepare the test data for executing the test scenarios.

Tracked and monitored delivery progress and prepare Weekly Status Reports

Managed, led, and directed test analysts to review, track and monitor team defects

Coordinated with PM and Defect Coordinator for defect tracking, reports and metrics

Ensured reusability and transference for all test cases

Coordinated peer review of test cases with functional peers

Environment: .NET, Oracle, COGNOS Reports, TOAD, HPALM

Citibank-NA, NY June 2014- Dec 2015

QA Testing Coordinator / Specialist

FLEXCUBE Banking Project a Universal Banking Solution that meets the enterprise needs in retail, corporate and investment banking. The Project is an end-to-end product suite for consumer, corporate, investment and Internet banking, asset management, and investor servicing. International Banking Systems (IBS-UK) has ranked FLEXCUBE the No. 1 selling Universal Banking Solution in the world. Our seasoned understanding of the global financial environment and familiarity with banking security and audit requirements enable us to provide practical, workable, cost-effective and flexible banking products. In first Phase five modules out of 14 modules in Citibank banking application has been replaced by Flex cube instead of Cosmos.

Responsibilities:

As a QA Testing specialist for Flexcube banking application managed a team of 15 members.

Discussed with the Business users and Tech folks to determine what data needs to be collected to implement the business in banking applications.

Developed detailed test plans and schedules to ensure user specifications were met and system integrity maintained and ensured all sign offs were satisfied prior to release.

Independently performed testing, tracking bugs & documentation using HP ALM.

Implemented test scripts for Regression testing using Winrunner and Quick Test Pro.

Provided acceptable response time to all users of the systems before being fully deployed.

Worked independently as well as shared knowledge and experience with the team.

Worked with development team to ensure testing issues are resolved.

Performed SQL queries for data integrity.

Reported defect and test results to a tracking database.

Coordinated with the users to resolve their issues.

Conducted meeting with developers, business analyst, QA analyst, PM and Users.

Managed and tested high severity issues from production environment.

Managed user acceptance testing.

Supported and coordinated with the development team participating in the release and provided assistance to field and customer support.

Environment: Flex cube banking package from IFLEX / Oracle / Developer 2000/Win Runner/Windows NT/Mainframes/ HP ALM/SWIFT/ SELINIUM

EDUCATION:

Post Graduation in Advanced Computer Applications, First class with Distinction, India.

Masters in Commerce, First class with Distinction, India.

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