Correctional Officer Customer Support

JESSIKA C. WHEATLEY

**** ******* ****, ****, ** *0073

Phone: 224-***-****

Email: **********************@*****.***

United States Citizen Active Secret Security Clearance Veteran’s 10 pt Preference PROFESSIONAL EXPERIENCE

Human Resources Manager/ Recruiter 08/2022- 03/2023 Duties: Lead and directed the routine functions of the Human Resources (HR) department including utilizing all functions of an HRIS (Paylocity and ADP), process improvement, employee relations, recruiting and staffing, compensation, benefit administration, and training and onboarding.

Implemented an HRIS (ADP) to enhance organizational effectiveness. Was responsible for the successful enrollment and training of 200 plus employees on the utilization of the system. I also utilized this system to manage the leave, pay, training, and personnel files of all 200 plus employees; some of whom were contractors and residing in various states in the U.S and other countries. I successfully sourced and recruited employees for every department in the organization including production/warehousing, customer support, IT, and the sleep lab. I was also responsible for onboarding all new hires. I created, implemented, and distributed learning modules to all employees for the purpose of meeting annual and quarterly compliance training regulations.

MASTER TRAINER

Wisconsin Army National Guard- Various Locations 12/2021-08/2022 Duties: Trained new recruiters and recruiter candidates on military recruiting and retention metrics via a six-week training and sponsorship course. Trained new recruiters on recruiting fundamentals such as cold calling, ATS management, lead generation and high school and college campus recruiting to increase lead generation and build community relations. I developed the new recruiters’ knowledge to enable them to meet military recruiting standards and efforts through training, peer-to-peer support, and mentoring. I ensured the progress and success of new recruiters through frequent contact, creating and supervising their daily training schedules, evaluating their progress, and making recommendations to the command about training and program changes.

RECRUITING AND RETENTION NCO 10/2020- 12/2021

Wisconsin Army National Guard, Racine, WI 40+ hours per week Duties: Sourced and recruited qualified candidates to enlist into the Wisconsin Army National Guard through the utilization of an internal ATS and various sourcing and marketing tools aimed at assisting in finding and attracting individuals in the target market. Tasked with meeting a monthly, quarterly, and annual recruiting mission for each military recruiting fiscal year. Responsible for the full life cycle process of recruiting applicants from contact to contract; including running state and federal background checks, fingerprinting, and handling sensitive documents. Was responsible for maintaining the present force structure through understanding retention and attrition management. I utilized various forms of communication to contact potential recruits, prepared daily reports to give synopsis of recruiting efforts and details on the applicants that were in the recruiting pipeline via briefs to the command team. I also utilized effective communication during classroom presentations in high school, college, and various professional environments.

RECRUITING AND RETENTION NCO 5/2012- 10/2020

Mississippi Army National Guard, Jackson, MS 40+ hours per week Duties: Sourced and recruited qualified candidates to enlist into the Mississippi Army National Guard through the utilization of an internal ATS and various sourcing and marketing tools aimed at assisting in finding and attracting individuals in the target market. Tasked with meeting a monthly, quarterly, and annual recruiting mission for each military recruiting fiscal year. Responsible for the full life cycle process of recruiting applicants from contact to contract; including running state and federal background checks, fingerprinting, and handling sensitive documents. Was responsible for maintaining the present force structure through understanding retention and attrition management. I utilized various forms of communication to contact potential recruits, prepared daily reports to give a synopsis of recruiting efforts and details on the applicants that were in the recruiting pipeline via briefs to the command team. I also utilized effective communication during classroom presentations in high school, college, and various professional environments. CORRECTIONAL OFFICER 6/2011-2/2012

Varner Supermax Prison, Gould, AR 40 hours per

week

Supervised inmates serving time in a state prison. Enforced rules, kept inmates from harming themselves, other inmates, prison guests, and staff members. Conducted inspections for contraband and wellness, disciplined inmates through written communication with the prison staff, and solved disputes. Maintained order in my assigned cell blocks.

• SECURITY: Conducted security checks throughout each shift to ensure the safety of the inmates in each cell block. Performed inspections on inmate cells while maintaining vigilance and a security-oriented mind to ensure that each inspection was done without incident to either the inmate, nor myself and other correctional officers.

• ACCOUNTABILITY: Kept and reported regular accountability of nearly 40 to 60 inmates in each cell block. Monitored the inmates’ movement outside of the cell blocks to various duties, or to other locations in the prison to ensure that they were always tracked and accounted for.

• MAITNAINED ORDER: Was able to effectively maintain order by enforcing the facility rules and regulations. Used written communication to report incidents to the prison faculty to take administrative and punitive actions when inmates disobeyed the rules. Also used responsiveness to resolve or address any issues that inmates encountered, which kept a peaceful and working relationship within the cell blocks. X-RAY TECHNICIAN 8/2008- 5/2012

United States Army 40 hours per week

Captured images of bones, and other anatomical parts for doctors to diagnose and treat various physical and medical ailments. Operated imaging equipment and used advanced knowledge of human anatomy, and radiation biology to capture images with the least amount of radiation exposure to patients. Also performed administrative tasks such as quality checking radiographical studies before exporting them to various medical facilities upon request.

• ANALYSIS: Analyzed patients as they came into the radiology department in order to determine the best method to capture the ordered images on the doctor’s requests. Was able to maintain order in instances where patients had suffered trauma and were unable to cooperate during the exam.

• THERAPY ASSISTANCE: Assistance in radiation therapy treatments by ensuring that the medically allowable limits were not reached or exceeded in radioactive medicines. Frequently inspected department leads, which were protection aids, to eliminate the use of damaged equipment.

• MECHANICAL APPTITUDE: Conducted frequent inspections on radiographic equipment to assess needs for calibration orders and to ensure that I and other techs would be able to produce the best quality of radiographic images. Equipment inspections also reduced the chances of unnecessary radiation exposure in patients. EDUCATION

Master of Science, Administration of Justice and Security, University of Phoenix, 08/2019

Bachelor of Science, Criminal Justice, University of Phoenix 04/2014

Associate Degree, Psychology, University of Phoenix 06/2012

COMPUTER SKILLS

Microsoft Office

HRIS management/utilization

Types 65 WPM

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate