Customer Service Monitor Technician
Resume:
Olivia Dawn Holmes
Mobile: 910-***-**** Email: ****************@*******.***
Motivated individual, looking for an organization, in which I can expand my knowledge and grow with. As well as, work amongst like-minded driven individuals towards a common goal. I believe I would be a strong asset due to my creative nature, strong work ethic, and ability to follow and lead a team to a higher standard.
Work Experience:
Monitor Technician
Cape Fear Valley Hospital 1638 Owen Dr. Fayetteville, NC 28304 United States
07/2020 - Present
Hours per week: 36
Supervisor: Whitney Wallace 252-***-****)
Okay to contact this Supervisor: Contact me first
Duties, Accomplishments and Related Skills:
•Monitor patient’s heart rate, rhythms, and possible oxygen stats consistently for any changes.
•Interpret strips with correct rhythms and stats for each individual patient three times per shift and deliver to nurses on floor for cardiologist via pevco or hand deliver.
•Monitor each individual patient’s vitals consistently and continuously and call if change is noticed and or leads/probe come off.
•Measure and label waves and complexes such as the PRI interval, QRS Complex, and QT interval and compare to "normal" range and interpret rhythm as seen and measured out for accuracy.
•Manage effective communication with nurses, aides, transport, and any other staff related to patient care and telemetry to ensure that patient is getting best care possible.
•Stays up to date on medical terms and processes sufficient to communicate with a variety of medical staff about patient needs
•Recognize signs of injury or illness in order to alert medical staff to patient emergencies
•Remain current on medical terminology and procedures common to each service sufficient to communicate effectively with each service
•Ensure scheduling procedures are followed to quickly make follow-on appointments, de-conflict scheduling problems, and make alternate appointments for patients
•Uses proper format, spelling, punctuation, and medical terminology to correctly use in all correspondence and records
•Uses a computer terminal to gain access and make inquiry in computer systems
•Ensures patient identification requirements are met before establishing patient eligibility and noting any deficiencies
•Stays up to date on Health Insurance Portability and Accountability Act (HIPPA) restrictions relative to the release of medical information
•Schedules clinical appointments while maintaining patient confidentially and privacy
•Provide customer service to expedite patient calls, resolve patient problems with scheduling, explain services, and interview patients to expedite patient care
Child and Youth Program Assistant
Bauguess CDC 3-2102 Longstreet Rd Fort Bragg, NC 28310 United States
05/2019 - 02/2020
Hours per week: 20
Supervisor: Carol Lyons 910-***-****)
Okay to contact this Supervisor: Contact me first
Duties, Accomplishments and Related Skills:
•Oversaw children on playground, in classroom, and during transition periods to ensure that their safety is the number one priority
•Create crafts and learning activities for children to enjoy and construct while also learning and engaging in group and/or one on one so that children can improve and build on oral and writing skills daily
•Create a safe and positive learning environment for children so they feel safe and secured while enjoying various activities planned from day to day
•Manage play areas so children get lots of exercise and learn to build social skills with other children and use play equipment properly so they get a sense of responsibility
•Create group games to play outside for maximum learning opportunities so that children learn how to become a successful team member
•Follow daily schedule created for stability and constancy so that children and parents know from day to day what is expected and what to plan for
•Serve breakfast, lunch, and snack to children and ensure that children are getting the nutrients and energy they need for a full days’ worth of learning and fun
•Clean tables before and after each use, sweep after each meal and beginning/end of day, and make sure all food is in trash after each meal so that children have a clean learning environment
•Perform daily healthy checks for signs of neglect, abuse and/or health problems to maintain the well- being of each child
•Check off and complete daily cleaning sheets so that the classroom and toys are kept state standards
•Clean all areas that are due to be clean each day so that germs are kept to a minimum
•Maintain safety of children and ensure children learn in a safe and clean environment.
Teacher Assistant
Dream Big Christian Academy 1409 S Clinton Ave Dunn, NC 28334 United States
05/2016 -06/2017
Hours per week: 40
Supervisor: Jeanine Page 910-***-****)
Okay to contact this Supervisor: Contact me first
Duties, Accomplishments and Related Skills:
•Watching children on playground, in classroom, and during transition periods to ensure that their safety is the number one priority
•Create crafts and learning activities for children to enjoy and construct while also learning and engaging in group and/or one on one so that children can improve and build on oral and writing skills daily
•Create a safe and positive learning environment for children so they feel safe and secured while enjoying various activities planned from day to day
•Manage play areas so children get lots of exercise and learn to build social skills with other children and use play equipment properly so they get a sense of responsibility
•Create group games to play outside for maximum learning opportunities so that children learn how to become a successful team member
•Follow daily schedule created for stability and constancy so that children and parents know from day to day what is expected and what to plan for
•Serve breakfast, lunch, and snack to children and ensure that children are getting the nutrients and energy they need for a full days’ worth of learning and fun
•Clean tables before and after each use, sweep after each meal and beginning/end of day, and make sure all food is in trash after each meal so that children have a clean learning environment
•Perform daily healthy checks for signs of neglect, abuse and/or health problems to maintain the well- being of each child
•Check off and complete daily cleaning sheets so that the classroom and toys are kept state standards
•Clean all areas that are due to be clean each day so that germs are kept to a minimum
Office Manager
NCWaterHeaters.com 1312 Kirkland Road Suite 101 Raleigh, NC 27603 United States
03/2015 - 04/2016
Hours per week: 40
Supervisor: Cyndi Aragon 919-***-****)
Okay to contact this Supervisor: Yes
Duties, Accomplishments and Related Skills:
•Managing customer phone calls to verify payment or any prior or current concerns on either management or customer side while using proficient customer service skills to give customer the best experience conceivable
•Keeping a thorough and organized record of each service provided and on which dates and at what addresses so that it is easily accessible in case of conflict or question
•Keeping detailed receipt logs for each employee that uses company credit cards, matching the credit card transaction logs with receipts turned in by employees and making sure each purchase is accounted for
•Expert use in computer software such as Word, Excel, PowerPoint and QuickBooks. Checking all credit card transactions and matching invoices and receipts and making a spreadsheet so that each purchase is accounted for
•Checking and matching receipts with transactions on computer so that invoices can be billed with proper information
•Creating and sending invoices for customers with detailed information on each invoice so that customers know what they are being billed for exactly
•Processing payments for customers and management with astounding customer service and knowledge to answer questions about their invoices
•Sending bills and invoices in the mail and making sure each customer has accurate billing address
•Managing employee technicians time sheets, jobs, and over time. Creating detailed spreadsheet of employees hours broken down to each job
•Fix discrepancies in time sheets and use professional communication with employees to ensure they are paid for their labor correctly
•Manage and advertise reviews that have been given from prior customers and if the review is bad, contact customer to see what we can do to ensure they get the best our company has to offer
•Reach out to prior customers that have not left reviews and ask for one and how their experience was
•Manage special recognitions when customers are impressed with staff and award incentives
•Manage travel routes for labor technician
•Exceptional use in grammar and spelling used in professional emails, invoices, schedules, meeting notes, and other various writing needs so that writing is accurate, professional, and efficient
•Served as a receptionist, record-keeper, and performed miscellaneous clerical duties
•Enters, manipulates, and retrieves information and data from automated systems
•Completes request forms, manually or automated, for individual orders and other requests
•Maintains and monitors appointment schedules for the organization
•Schedules appointments manually and/or in automated systems
•Receives visitors both in person or telephonically
•Relays messages and redirect calls if necessary
•Refers more urgent messages for immediate action
•Determines the nature of the visit or call to ensure proper information is provided
•Monitors and communicates delays in scheduled appointments to the appropriate staff
•Resolves lower level complaints mainly of administrative nature, and refers other more sever complaints to the supervisor
Sales Representative
Walgreens 1501 W Cumberland St Dunn, NC 28334 United States
11/2015 - 05/2016
Hours per week: 40
Supervisor: Frank Grzesik 910-***-****)
Okay to contact this Supervisor: Yes
Duties, Accomplishments and Related Skills:
•Managing cash register and customers money so that purchases are made efficiently and smoothly
•Cleaning bathroom, sweeping, and taking out trash so work environment is clean and germ-free
•Operating programs on computer to print photos and other various projects
•Stocking shelves and putting away items so that store is properly equipped and well stocked with items
•Going through out of date items and disposing of them properly so that expired items are not sold to customers
•Counting money and balancing registers so that end of day reports and end of shift reports are balanced, and all accounted for
•Providing excellent customer service to customers and using problem solving skills to reduce any arising conflict
Education:
Fayetteville Technical Community College
Technical or Occupational Certificate 8 /2020
Credits Earned: 12.5 Continuing Education Unit
Relevant Coursework, Licenses and Certifications: Cardiovascular Monitor Technician
Central Carolina Community College
Some College Coursework Completed 5 /2018
Credits Earned: 10 Semester Hours
Major: Early Childhood Education
Relevant Coursework, Licenses and Certifications: BSAC (Basic School Age Care) Certification
Canyon View High School
High School Diploma 5/2015
References:
Jason Bigby Womack Army Medical Center
*******@******.***
Jane Straub
**************@*****.***
Contact this candidate