Support Specialist Executive Account

Qualifications:

Loyal, Hardworking, Dependable, Self-Reliable, Professional and Honest Person.

Employment:

Ed Perrin Associates, LLC

January 2011 – Present

Executive Account Manager

Maintain business relations with existing clientele.

Help Hospital organizations recover their Unclaimed Properties.

Open new accounts for the collection of Unclaimed Property.

Home Depot

Sept. 2010 – Dec. 2013

Merchandising Execution Associate

Organize Merchandise and bays where product is displayed.

Execute daily projects from corporate headquarters with focus on sales and merchandising techniques.

Meet and exceed daily and weekly goals for store performance levels.

DirecTV

Dec. 2002 – June 2020

Technical Advisor

Install satellite television to customer’s home and business.

Set up router and TCP/IP settings for network printers.

Specialized in modem installation / maintain and upgrade customers home and business configuration.

Hung plasma and LCD TV’s with swivel and tilt TV mounts.

Home theatre, DVD, game consoles and any other peripheral device customer wanted or needed.

Inter Data Systems

Feb. 2000 – Nov. 2002

Systems Support Specialist

On-site client support including System Administrative duties, Desktop support, Server support & Printer Maintenance.

Utilized Norton Ghost to image machines with appropriate programs for different departments for Law firm; i.e.: Accounting, Corporate, Fax Dept., Litigation, Secretary, etc…

Set-up DSL line for small to medium sized organizations to increase their Internet speed. Used a Linksys router, 8-Port switch & Cat 5 cables for the office set up.

Hardware Technical skills include the following:

oInstall and troubleshoot driver conflicts within a Windows 95, 98 and NT environment.

oFormat drive to install a clean version of Windows 95, 98, NT & 2000.

oInstalled CD-ROM, Memory, Hard Drives, SCSI Cards, NIC Cards, Modems, Video Adapters, Intel Pentium Processors, and other pertinent devices into Desktops and Servers.

Education:

Rutgers University: Bachelor of Arts, Economics 1995

Brick Computer Science Institute: Certificate Computer Programming / Networking, 1999

A+ Certified

Computer Skills:

Microsoft Office Suite:

Create forms in Excel to keep inventory control and invoiced records. Concentrated on SQL within Access to query data and create reports for administration. Microsoft Word: correspondence, reports, resume and business letters. Configure Outlook with mail servers and set up Exchange Server in order to share contacts and resources within organization. Microsoft Power Point: presentations and business diagrams.

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