Customer Service Manager

AW

APRIL WOLFE

*************@*****.*** 871-***-**** Fort Worth, Texas 76108

Work Planning and Prioritization

Verbal and Written Communication

Relationship Building

Issue Resolution

Alarm HD LLC Fort Worth, TX

Business Owner

03/2011 - Current

Promoted business on social media platforms to maximize brand identity and generate revenue.

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Conferred with customers to understand needs and finalize purchase orders.

Kept records for production, inventory, income and expenses. Kept up-to-date on regulatory changes affecting business operations. Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Analyzed financial statements and trends to manage cash flow and make business decisions.

Interviewed, trained and supervised employees.

Randi's 2 to 2 Fort Worth, TX

Bartender

06/2011 - 09/2020

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Upsold customers from shelf to premium brands to help boost sales. Recommended food and drinks to patrons based on preference, pairings and special promotions.

Balanced daily registers and generated sales reports for management. Planned and coordinated special events to boost customer numbers and profits.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Completed regular bar inventories and daily requisition sheets. Trained new bartenders on drink preparation and upselling techniques. Checked identification of guests to verify age requirements for alcohol purchase.

Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Guaranty Bank Fort Wort, TX Demonstrated excellent communication skills in resolving product and Skills

Experience

Customer Service Manager

03/2006 - 03/2011

consumer complaints.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Assisted staff with resolving complex customer issues and implementing targeted solutions.

Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Upheld quality control policies and procedures to increase customer satisfaction.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Audited customer account information to identify issues and develop solutions.

Set clear expectations and helped employees pursue optimal paths for achieving each target.

Troubleshot shortages and overages to support quality control efforts. Evaluated employee job performance and motivated staff to improve productivity.

Trained new hires on products and services, best practices and protocols to reduce process gaps.

Conducted training and offered staff development opportunities to decrease process lags.

Westerly High School Fort Worth, TX

GED

Education and Training

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