Service Representative Customer
Resume:
Jill Spellman
Buford, GA *****
***********@*****.***
Dynamic and motivated professional with a proven record of revitalizing underperforming communications centers. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Authorized to work in the US for any employer
Work Experience
Front Office Manager
Hether Customs - Buford, GA
February 2021 to December 2022
• Work closely with Hether Customers owner to create a team environment producing high performance results
• CCC1 estimating
• Review with customers and walk-through high-level repair process and next steps: educate customers about the collision repair process, including insurance claims information, processing, and payment procedures
• Perform administrative tasks including collecting payments, updating various reports and other essential support for daily operations of shop
• Order all needed parts and supplemental parts for repair orders - Expedite parts and/or search alternative sources
• Monitor progress of repairs versus due dates
• Manage the recruitment and retention of personnel as needed to achieve objectives and maintain the long-term health of the business
Communications Supervisor - Dispatch Center
Georgia MedPort, LLC - Gainesville, GA
January 2017 to February 2021
Company closure due to COVID-19
• Responsible for the day-to-day operations of the Communications Division of Georgia Med Port
• Handled scheduling of staff to ensure adequate coverage, including standby staff and callouts
• Managed the dispatcher team for accuracy, client satisfaction, on-time results, and adherence to company policies
• Handled all related activities of dispatch as needed. This included all hiring, training, performance appraisals and terminations within the Communications Division
• Ensured all vehicles were assigned appropriate trips while ensuring all crews were on time for scheduled pick-ups, drop-offs, and appointments
• Primary contact with all clients as well as outside vendors. This included facilities, hospitals, and other ambulatory care centers
• Operated a telephone and radio console to respond to a variety of emergency and non-emergency services
• Maintained required files, records, and accurate communications logs of pertinent transmissions of incoming and outgoing calls, scheduled patient trips, and patient trips and updates Customer Service Representative
CALLIBER COLLISION
March 2016 to January 2017
• Greeted all customers in a timely, friendly, and professional manner
• Answered multi-phone calls consistently within 3 rings, communicated all phone messages immediately to the correct recipient
• Scheduled all appointments for the facility – including same day service appointments
• Monitored work volume scheduled for the center and recommend load level requests when necessary
• Ensured all vehicles were delivered to customers by the assigned service advisor and if not available, by designated backup teammate
• Assisted in customer communication throughout the repair process
• Provided administrative support to the daily operations of the center Office Manager
Georgia SurgiCare
April 2014 to February 2016
• Office Manager for a brand-new general surgery and outpatient surgery center
• Responsible for all coordination of the day to day operations of the practice
• Tracked and documented HR functions, assist, and managed all personnel hiring, firing, etc
• Responsible for employee schedules including managing
• Conducted company payroll using ADP software
• Oversaw clerical and business office by ensuring adequate staffing, coordinated staffing assignments and designated responsibilities daily to all team members
• Served as a liaison between the executive team, clinical team, physicians, billing department and multiple external contacts
• Created and carried out various credentialing process in relation to physicians and other healthcare professionals in the organization
• Provided weekly trainings for associates that reviewed customer service care and best practices
• Assisted in patient appointment scheduling and collection of payments Scheduler
Community Care Ambulance - Ashtabula, OH
November 1999 to January 2014
• EPRO scheduler – maintained and managed daily / weekly scheduling of field staff
• System Status Controller – monitored that correct units were being dispatched
• EMD-Q – Emergency medical dispatching quality control and training
• Answered and dispatched 911 EMD calls – including providing life saving techniques on 911 calls
• EMTB patient care in ambulance
Education
High school diploma or GED
Skills
• Recruiting
• Customer support
• Typing
• Office Management
• KEY SKILLS
• Human Resources
• Microsoft Outlook
• Management
• Medical Office Experience
• Oversaw clerical and business office by ensuring adequate staffing,
• Customer service
• Team Management
• Payroll
• Guest Services
• Logistics
• Medical Scheduling
Contact this candidate