Andrea Purnell

Stone Mountain, GA *****

adwu3w@r.postjobfree.com

+1-516-***-****

Motivated customer relations team member focused on delivering top-notch service to every person. Remain level-headed and analytical when approaching each issue. Document problems thoroughly and pursue complete resolutions for every concern. Also a compassionate Mental Health Tech with strong track record of implementing effective behavioral management programs. Handles task effectively and communicates with tact and discretion.

Authorized to work in the US for any employer

Work Experience

Janitorial Supervisor

ABM Industries, Inc.

July 2022 to Present

Sales Associate

T-Mobile - Stone Mountain, GA

February 2022 to Present

Direct Support Professional

Access Staff

Present

Helped clients to gain independence and quality of life through company services. Wrote reports detailing support and service provided throughout each shift. Supported client social and learning needs and environment as directed. Debt Collector/Customer Service

Sunrise Family of Companies - Farmingdale, NY

January 2021 to February 2022

• Keep track of assigned accounts to identify outstanding debts

• Plan course of action to recover outstanding payments

• Locate and contact debtors to inquire of their payment status

• Negotiate payoff deadlines or payment plans

• Handle questions or complaints

• Investigate and resolve discrepancies

• Create trust relationships with debtors when possible to avoid future issues

• Update account status and database regularly

• Alert superiors of debtors unwilling or unable to pay when necessary

• Comply with requirements when legal action is unavoidable Psychiatric Aide

Brunswick Mental Hospital

January 2016 to December 2018

Managed patients' safety and security, keeping individuals to authorized areas and removing potentially harmful items.

Identify ied negative behaviors early with regular assessments and reported observations to [Job title]s. Kept patient rooms and common areas safe and orderly with regular cleaning and disinfection. Updated records with patient information such as current vital signs, behaviors, and progress notes. Handled administrative tasks skillfully, accurately processing paperwork and updating facility f iles. Collaborated with team members to meet daily demands and handle challenging projects. Troubleshot problems and developed successful solutions. Updated off ice f iles daily and kept records organized. Developed solid relationships with staff, customers, and vendors. Customer Service Manager (CSM)

Walmart

January 2014 to December 2018

Oversee day-to-day operations Design strategy and set goals for growth Maintain budgets and optimize expenses Set policies and processes Ensure employees work productively and develop professionally Oversee recruitment and training of new employees Evaluate and improve operations and financial performance Direct the employee assessment process Prepare regular reports for upper management ensure staff follows health and safety regulations Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Counted cash drawers before and after shifts and reported or resolved discrepancies. Operated POS systems to complete sales transactions. Answered customer questions regarding products and services, company policies, and pricing. Provided product information and recommended specif ic items to meet needs or alternative choices for out-of-stock products.

Resolved customer complaints by acknowledging issue at hand, providing actionable solutions, or escalating to management when necessary.

Communicated with customers to provide information, resolve complaints, and foster satisfaction through proactive needs assessment.

Educated customers on promotions to enhance sales. Processed payments for [Product or service], including accurate cash-handling, credit card processing, and making change.

Managed customer accounts by updating f ile data and providing payment information. Addressed returns and exchanges and assisted customers with refunds or product replacements. Supported sales team by referring customers to specif ic departments for expert product advice Recorded daily transactions precisely to avoid errors and keep logs accurate. Education

Wyandanch Memorial Highschool

2010

Skills

• Health and safety Report generation Client support requirements

Goal setting ADL support Customer Service

Adaptability Good Telephone etiquette

• Caregiving

• Home care

• Childcare

• Sales

• Microsoft Office

• Computer skills

• Developmental disabilities experience

• Administrative experience

• Experience with children

• Early childhood education

• Social work

• Medication administration

• Typing

• Windows

• Teaching

• Organizational Skills

• Microsoft Word

• Warehouse experience

• Order fulfillment

• Order picking

• Nutrition

• First aid

• Phone etiquette

• Customer support

• Conflict management

• Guest services

• Customer service

• Analysis skills

• Leadership

• Behavior Management

• Sales Support

• Vital Signs

• Autism Experience

• Tutoring

• Hospital Experience

• Case Management

• Medical Records

• Special Education

• Applied Behavior Analysis

• Hospice Care

• Toddler Care

• Pricing

• Food Preparation

• English

• Dementia Care

• Special Needs

• Behavioral Therapy

• Meal Preparation

• Cleaning Experience

• EMR Systems

• Food service

• Good and beverage

• Cooking

• Individual / Group Counseling

Certifications and Licenses

CPR Certification

First Aid Certification

Certified Home Health Aide

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