Sasha Johns

Brunswick, GA *****

adwu3t@r.postjobfree.com

+1-912-***-****

An entry level position that will provide opportunities for professional growth and personal development.

Authorized to work in the US for any employer

Work Experience

Assistant Manager Retail

Dollar General - Brunswick, GA

August 2022 to April 2023

• Assist in recruiting and staffing activities.

• Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise.

• Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories.

• Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets.

• Provide superior customer service leadership.

• Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications.

• Participate in store opening and closing activities.

• Ensure the safe deposit of all company funds in the designated bank.

• Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures.

• Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees.

• Operate store in store manager’s absence.

• Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors.

• Complete all paperwork and documentation according to guidelines and deadlines. CSR - Customer Service Representative

Adecco / Radial/ Seasonal - Brunswick, GA

April 2018 to June 2018

customer service representative answered calls for Michael's.com customer care, World market, Christmas tree shops. Placed orders, tracked orders, overall customer satisfaction! whenever possible tried to upsell for companies!

Customer Service Representative

Adecco~Radial~Keurig~Seasonal - Brunswick, GA

September 2016 to February 2018

Handle inbound calls for all Keurig systems and products Placed orders for customers as well as troubleshooting issues with Keurig systems CSR/Cashier

Tuesday Morning - Brunswick, GA

June 2017 to August 2017

unload truck... recover store...cashier...stock shelves Accounts Receivable

Adecco - Knoxville, TN

April 2008 to September 2008

Canteen Vending

04/2008~09/2008

Handle all inbound and outbound paper correspondence for accounts

• Worked with "IVEND" system to input inventory for route drivers and make any corrections from handhelds.

• Worked with "SAP" system to input and download reports to corporate in North Carolina.

• Maintained daily records and balanced daily and weekly with money room.

• Maintained route and warehouse records for week and month.

• Responsible for week end closing each week in a timely manner.

• Assisted in the correspondence for Accounts payable.

• Responsible for submitting purchase orders for accounts that are sent to corporate.

• Answered multi line phone

State of Florida Human Resources Associate

Offline Team - Jacksonville, FL

April 2003 to April 2005

• Member of an offline team with problem trend identification and resolution.

• Responsible for working independently on issues of varying priority.

• Operate as a liaison between USA Technical Support Team and inbound associates.

• Represent People First HR / Payroll Outsourcing as a front line phone contact with state employees.

• Primary associate responsible for all outbound paper correspondence.

• Handle multiply inbound calls with SOF employee and assisted their needs.

• Call Handle time 60 seconds

Lucent Benefits Enrollment Representative

Convergys Corp

February 2000 to July 2001

• Responsible for addressing customer complaints and for performing the account maintenance necessary for resolving customer issues.

• Effectively communicated directly with supervisors and executive staff members.

• Exhibited professional phone skills and attention to detail.

• Supported training and management by performing On the Job training of team members for Retiree and Active Employees Insurance Benefits.

Customer Service Representative, Mortgage Auditor

Bank of America

January 1999 to February 2000

• Processed Payments in an inbound call center environment for the mortgage department.

• Performed as the primary point of contact and resolve customer mortgage related issues.

• Responded to sensitive collection issues by helping customer to make payment arrangements.

• Responsible for auditing complete mortgage packages to determine quality control.

• Exceeded quality standards and reporting and discrepancies by referring to the appropriate department.

Manager/Area Supervisor

TCBY - Saint Simons Island, GA

July 1993 to December 1998

• Responsible for handling cash payouts for deliveries, and store needs.

• Ordered supplies for all stores, including the Stadium and the Coliseum.

• Handled all daily paperwork, cash reporting and making deposits.

• Responsible for all Jacksonville stores, management of staff and store related issues.

• Reported daily financial performance to owners in California and North Carolina.

• Responsible for maintaining accurate records and accounts.

• Accountable for inventory control and quality control at all district stores. Education

Ø Glynn Academy

1993 to 1995

Skills

• Customer Service

• CSR

• Call Center

• Customer Care

• Customer Support

• Typing

• Multi-line Phone Systems

• Accounts Receivable

• SAP

• Payroll

• Human Resources

• Bookkeeping

• Technical Support

• Upselling

• Accounting

• Microsoft Outlook

• Account Management

• Inventory Control

• Quality Control

• Account Reconciliation

• Office Management

• Management

• Order Entry

• Store Management Experience

Contact this candidate