Housekeeping Manager

Mohammad Saif

Riyadh, Saudi Arabia

Phone number: 009************ – Email: ************@*****.***

Career Summary

I am highly motivated and energetic HOUSEKEEPING MANAGER to work with a progressive organization that offers challenging job opportunities for personal and professional growth and recognition of performance. highly knowledgeable and skillful hotel housekeeping with 16 years great experience in taking overall responsibility for managing the housekeeping and laundry operations of hotels to ensure product quality standards are met and that optimum service is provided to guests. Professional Job Experience – Saudi Arabia:

Housekeeping Manager

March 2018 – Present

Pre -Opening

Warwick Hotel and Resort

Riyadh Saudi Arabia

I will be responsible for planning, organizing and developing of the overall operations of the housekeeping department in accordance with federal. state and local standard and guidelines along with assuring the highest degree of quality guest care is maintained at all times provides guest service as well as supervision, direction and leadership in the housekeeping and laundry department in accordance with the objectives, performance and quality standards and responsible for staffing scheduling, training and developing hourly staff.

Tasks and Responsibilities

Manage the daily activities of the housekeeping department to include appropriate cleaning of all guest and public areas

Monitor guest satisfaction and address feedback efficiently and effectively for the benefit of guests, owners and coworkers.

Create accurate budgets, manage labor, conduct regular inventory checks & audits, and develop progression plans.

Coach, manage job performance and conduct regular reviews.

Report deficiencies in a timely manner and maintain detailed logs

Coordinate with vendors and suppliers to ensure focus is on cost saving measures and quality products.

Ensure deep cleaning project tracking & accurate billing is in place.

Participate in regular team meetings and promote an open-door policy.

Work and communicate in a professional manner, assisting as necessary to develop team spirit and to achieve standards of work and guest care.

Actively promote Predator Ridge and facilities while contributing to the smooth operation and overall profitability.

Maintain a clean and well-organized work area.

Ensure policies and standard operating procedures are followed consistently and look for areas of opportunity.

Assist with overseeing Housekeeping/Laundry operations

Operate within departmental budgets through effective stock and cost controls and well managed schedules

Support departmental targets and objectives, work schedules, budgets, and policies and procedures

Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards

Perform routine inspections of all housekeeping areas and report any issues to the Executive Housekeeper

Implement, effectively, all housekeeping policies and procedures including Health and Safety and security

Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work

Ensure team members have an up-to-date knowledge of all room categories and amenities

Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Ensure staffing levels cover business demands

Ensure ongoing training to support the HK operations

Ensure communication meetings are conducted

Manage staff performance issues in compliance with company policies and procedures

Support managing, training and developing the team

Provide excellent guest service

Assist other departments wherever necessary

Housekeeping Manager

July 2015 – to until March 2018

Pre- Opening

Best Western International

Riyadh Saudi Arabia

Tasks and Responsibility

Supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.

Plans the work for the housekeeping department and distributes assignments accordingly. assigns regular duties and special duties for housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time log book of all employees within the department. Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors. Approves all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.

Responsibility & Authority

Responsible for cleanliness, orderliness and appearance of the entire Hotel.

Ensure that rooms are made as per company standard.

Prepare Annual Housekeeping Budget.

Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

Organize inventories with Accounts and General Store for linen, uniform and fixed assets.

Pay particular attention while organizing pest eradication activities.

Develop and implement housekeeping systems and procedures

Prepare reports for management information.

Assist Purchase department in selecting suppliers for items related to Housekeeping.

Plan, control and supervise Horticultural activities.

Attending and resolving guest complaints.

Verification of supplies consignments.

Organize on-the job training and evaluate its effectiveness.

Approval of the Functional Manual of the department.

Recommend recruitment of new personnel.

Other Routine Responsibilities

Daily inspection of public areas and employee’s locker rooms.

Daily briefing of Supervisors and employee

Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.

Immediately attending to guest requests.

prerequisites:

Strong Leadership abilities and organizational skills, Entrepreneurial, thinks out of the box and Able to drive change and look for operational efficiencies’ synergies across the network. Assistant Housekeeping Manager:

Pre – Opening

Crowne plaza IHG

December 2013 to until July 2015 Riyadh. Saudi Arabia Tasks and Responsibilities

Encourage and motivated the housekeeping team to Interact with the guests to ensure a great guest experience.

Taking Daily Briefing, monitoring the Guest satisfaction review in Ruminate

Monitoring guest feedback survey on social media.

Maintain high quality of guest service in terms of improving guest feedback survey.

Doing an annual performance review for the team member and supervisor.

Monitoring linen inventory.

Finding new ways of working to increase our TGOP (Total gross operating profit)

Monitoring the E-learning experience for the housekeeping team member.

Checking the room with I clean requirement and IHG worldwide standard.

Attending Morning briefing with General Manager.

Making a monthly training calendar & monitor it.

Monitoring the I clean tools for all room attendant to ensure a high level of guest in-room experience.

Assistant Housekeeping Manager:

Pre -Opening

Golden tulip Hotel inn Resort Dana Bay

May 2010 to until November 2013 Al Khobar

Housekeeping supervisor:

Sofitel luxury Hotel Al Khobar

Pre – Opining

July 2008 to until May 2010 Al Khobar

Housekeeping Supervisor

Coral International Hotel Al Khobar Dammam

Pre – Opening

August 2006 to until June 2008 Pre-Opening Team

Housekeeping Supervisor

Saymon Hotel and Resort Cox Bazar Bangladesh

July 2005 till May 2006

Education

BBA – February – 2000-2004

North South University Dhaka Bangladesh

Training and Certifications

Module 1 –CA-customer awareness November -2013

Golden tulip resort –ca1-company orientation –ca2-basic &Essential skills –ca3-proper telephone skills &manners

Certificate in Micros Opera and MC May- 2008

Certificate of completion – Housekeeping Professional July- 2017

Certificate of completion – Hospitality Security Roles and Responsibilities Aug- 2017

Certificate of completion – Hospitality Security the Guest Room – Sep 2017

Certificate of completion – Health and Safety Standard – Oct 2017

Certificate of completion – Fire Evacuation Plan – Sept- 2020

IHG 5 S way of clean & IHG culture of clean implementation

Employee of the month award certificate

Fire Fighting. First aid. Guest relations Training certificate

Performance Appraisal Training

Organizations:

Arabian modern company Jeddah Division of Diversey chemicals Letter of Appreciation

May 2012

Diversey now a part of Sealed Air being a Global Leader for cleaning and hygiene, partners with its customers to achieve their business goals and to give them confidence with our high-performance products and well trained, cleaning consultants with regard to the activity of implementing hygiene and cleaning systems Extracurricular activates skills:

Leaderships, motivation and excellent adaptability Team building and organization

Decision making skills

Strategic planning and budget

Communication skills

Time management skills

Attention to detail

Interpersonal and flexibility

Employee relations and development

Personal Information:

Date of Birth : 14 August 1982

Gender : Male

M.Status : Married

Religion : Muslim

Nationality : Bangladesh

Contact Mobile : 009************

Email Address : ************@*****.***

Languages:

English

Arabic

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