Sales Associate Service Rep

CHRIS DANIELS

adwtyy@r.postjobfree.com 984-***-****

Summary

To secure a challenging position in a reputable organization allowing me to expand my learnings, knowledge, and skills. Embracing a career opportunity that fully utilizes my training and skills, making a significant contribution to the success of the company.

Skills

Microsoft Office expert, Internet/email, Management skills, 7 years of Sales experience, Communication skills, People skills,

Problem-solving abilities, Leadership experience

Supervision and Training

Performance Improvements

Assignment Delegation

Business Leadership

Quality Assurance

Policy Development and Enforcement

Experience

Greene's Marketing & Circulation Ridgeway, VA

General Manager

12/2018 - Current

Visionary Leadership, Strategic thinking, Extensive sales experience and training

Negotiation and Conflict management

Team building

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Designed sales and service strategies to improve revenue and retention.

Trained employees on duties, policies and procedures.

Supervised employees through planning, assignments and direction.

Recruited, trained and empowered employees to achieve key performance indicators.

Interpersonal skills

Mobile Circulation Group Raleigh, NC

Sales Associate

05/2016 - 03/2019

Communication and interpersonal skills, customer focused mindset

Engaged customers in friendly, professional dialogue to determine needs.

Answered product questions with up-to-date knowledge of sales and promotions.

Developed trusting relationships with customers by making personal connections.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Deep knowledge in Product or Inventory, Genuine enthusiasm for company and products

Creative problem solving, Empathetic attitude, Highest earner in company for sales

ACS Xerox Raleigh, NC

Customer Service Rep

06/2013 - 03/2016

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Holloway Towing Raleigh

Assistant Manager

05/2008 - 08/2008

Dispatched drivers to accident locations, Communicated with public safety officials (HP, Sheriff andCPD) for the state of NC

Organized schedules, workflows and shift coverage to meet expected business demands.

Collected Payments, Communicated with Customers and insurance companies and managed the impound lot

Delegated daily tasks to team members to optimize group productivity.

Enforced company policies and procedures to strengthen operational standards across departments.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Completed inventory audits to identify losses and project demand.

Education and Training

North Carolina State University Raleigh, North Carolina

Communications Degree

05/2013

Ravenscroft High School Raleigh, North Carolina

High School Diploma

05/2007

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