Karma Kelleher

*** * ******* *****, *****

Jordan Utah 84095

adwtwx@r.postjobfree.com

413-***-****

ene

@_skinbykarma_

PROFILE

Assists Friendly and

efficient team member

devoted to maximizing

customer satisfaction with

exceptional service and

support. knowledgeable

and professional with

strong skills in retaining

information to provide

effective issue resolution.

Ready and driven to learn

new skills from a dynamic

team while bringing value

to the company and

satisfaction to our loyal and

valued customers.

SKILLS

Project Management

Exceptional Customer

Service

Extremely Driven

Advanced Problem Solving

Team Player

Professional Demeanor

Detail Oriented

Quick Learner

Trusted Leader

WORK EXPERIENCE

ROADSIDE SUPPORT SPECIALIST

Tesla Nov.2022 - Present

Evaluate the needs of customers and work in a creative, pro-active manner to

resolve roadside issues with customer vehicle

© Effectively handle multiple priorities, organize workload, and meet deadlines

¢ Communicate owners concerns with tow provider network, service center staff,

and others as necessary to resolve issues

CUSTOMER RELATIONSHIP MANAGER

Credit Corp Solutions Nov. 2020- Nov.2022

Self motivated and determined, with monthly and daily goals that are to be

met.

Clear and Confident communicator with the ability to come to resolutions.

Respectful and Empathetic towards customers situations

Inbound and Outbound calls

Assists in providing feedback on calls for new hires.

Provides help when a team mate gets stuck on calls.

Mentors new hires and addresses any questions they have.

Escalate calls when team mates need a leader to take over.

Ability to promote a productive, collaborative & engaging virtual environment

to effectively assist in driving performance results

An enthusiasm and dedication to assist in the development and success of

others.

PRESTIEGE BEAUTY ADVISOR

Ulta Beauty Jan 2019 - Jan. 2021

Responded to customer requests for information, products, and

services in a timely and professional manner.

Maintained customer satisfaction With forward thinking strategies

focusing on addressing the customers needs and concerns.

Trained new hires on how to operate pos system, stalk shelves and do

truck shipments .

Ensured the store is replenished throughout the day and

merchandising all products to company standards on shelves and

tables.

Assisted in the training of new cashiers and PBAs, the cross-training

of other associates, and in driving loyalty results, including credit.

Helping to eliminate and/or reduce potential theft of product by

providing exceptional guest service and maintaining awareness while

on the sales floor.

EDUCATION HISTORY

Esthetician Sept. 2021 -May 2022

Cameo College of Essential Beauty

- Certifications in Classic and Volume Lashes, barricade

training, Nuts and Bolts Business, also received perfect

attendance award.

- Gained extensive training and successfully

accomplished all subjects of Esthetics and Licensed by

the State of Utah.

High School Diploma Sept. 2015 -May 2019

Utah Connections Academy

- Received High School Diploma

- Assistant Cheerleading Coach

References

Ethan Snyder 484-***-****

Andrea Lammale 775-***-****

Amy Salinardi 385-***-****

Contact this candidate