TORY POMEROY

adwtww@r.postjobfree.com

Reston, Virginia / +1-608-***-****

LinkedIn

SUMMARY

Accomplished operations manager and team leader holding more than 15 years of experience in management across multiple sectors including hospital urgent care, arts and culture, and athletics. Extensive record in leadership, organization, sales, project management, oral and written communication, and senior client management. Holds a Bachelor of Arts in Design from Iowa State University and is currently completing a Masters in Coaching & Athletic Administration from Concordia University. EDUCATION

IOWA STATE UNIVERSITY Ames, Iowa, USA

BA - Bachelor of Arts in Design

CONCORDIA Irvine, California, USA

MCAA - Masters in Coaching & Athletic Administration EXPERIENCE

RESTON HOSPITAL Reston, Virginia, USA

General hospital in Reston, Virginia 2021-Present

Operations Manager of Intensive Care/Trauma Unit

● Duties included managing staff schedules, developing and implementing policies and procedures, and overseeing the unit's daily operations; was also responsible for managing the unit's inventory of supplies and equipment and ensuring that all equipment was properly maintained and accounted for.

● The unit consistently met or exceeded set performance goals, including patient satisfaction ratings, quality measures, and financial targets.

● Successfully worked closely with physicians, nurses, and other healthcare professionals to ensure that patients received the highest level of care and that staff members had the resources and support they needed to perform their jobs effectively.

● Fostered a culture of teamwork and open communication, which contributed to high staff morale and low turnover rates.

● Played a key role in implementing new technologies and processes to improve patient outcomes and streamline operations. HCA HEALTHCARE RESTON HOSPITAL Reston, Virginia, USA American for-profit operator of health care facilities 2020-2021 Telecommunications Team Lead

● Responsible for overseeing the hospital's emergency response efforts and ensuring effective communication among staff, local government agencies, and other stakeholders.

● Under my leadership, the hospital's emergency response team achieved significant success in meeting our targets for response times, patient outcomes, and stakeholder satisfaction. I maintained a thorough understanding of local, state, and federal guidelines for emergency response, and I trained my team to be highly effective in implementing emergency response strategies.

● Through effective communication and collaboration, realization of organizational objectives were improved and our emergency response efforts continuously aligned with industry trends.

● Kept informed of activities and changes that could affect response efforts and plan implementation. By staying up-to-date on the latest developments in emergency response technology and best practices, our emergency response capabilities were continuously improved.

PARALLON AT HCA HEALTHCARE RESTON HOSPITAL Reston, Virginia, USA American for-profit operator of health care facilities 2018-2020 Patient Access Registrar

● The patient access team achieved significant success in meeting our targets for patient registration accuracy, data entry efficiency, and patient satisfaction.

● Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks accurately and efficiently, ensuring that patients' medical records were up-to-date and easily accessible by healthcare providers.

● Implemented strategies to streamline the patient registration process, reducing wait times and improving patient satisfaction scores.

● Maintained a thorough understanding of HIPAA privacy rule standards and ensured that patient information and confidential medical records were secured and protected at all times. By maintaining the highest standards of confidentiality and professionalism, confidence and trust were instilled in patients and their families, leading to increased patient satisfaction and loyalty.

FDM GROUP Reston, Virginia, USA

International recruitment company 2016-2018

Employee Relations Specialist & Operations Manager

● Was responsible for developing performance metrics and training programs to improve employee performance, legal understanding, and motivational strategies.

● Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals, enabling identification of areas for improvement and enabled management to take proactive steps to address them.

● Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies, leveraging team exercises, group discussions, and videos to instruct participants. By tailoring training to the specific needs of each department and role, this ensured that employees were equipped with the knowledge and skills needed to excel in their jobs and contribute to the success of the company.

● Provided guidance and support to managers and employees on a range of HR-related issues, including performance management, employee relations, and legal compliance. By establishing clear policies and procedures and providing ongoing training and support, this aided in creating a positive and productive work environment that fostered employee engagement and job satisfaction.

LACKAWANNA COLLEGE, MADISON COLLEGE, WAUNAKEE SOCCER CLUB USA American Soccer Academies and Community Colleges 2014-2016 Freelance Program Director

● Under my leadership, the soccer academies I worked with achieved significant success in meeting targets for player development, team performance, and community engagement.

● Developed and implemented comprehensive training programs that emphasized technical skills, tactical knowledge, and mental and physical conditioning, and used data-driven analysis to monitor and measure progress against performance goals.

● Worked closely with coaches, parents, and other stakeholders to ensure that the programs I managed were aligned with the needs and expectations of the community. By establishing clear lines of communication, soliciting feedback, and responding to concerns in a timely and professional manner, I fostered a culture of collaboration and trust that contributed to the success of the programs.

● Leveraged my experience and expertise to develop partnerships and collaborations with other soccer organizations and institutions, including local high schools, colleges, and professional teams. By sharing best practices, resources, and knowledge, I helped to create a dynamic and supportive soccer ecosystem that benefited players, coaches, and the community as a whole.

ADDITIONAL INFORMATION

● Nationality: American with full work authorization in The United States

● Languages: English and A2 French

● Software Knowledge: Salesforce, Microsoft Office, Agile Project Management, MediTech, IMobile, SendWordNow, SPOK

● Interests: Sustainability, cyber security, health & wellness, art history, equestrianism, traveling, yoga, gastronomy, and hiking

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