Monica M. Bolanos

adwtwu@r.postjobfree.com 469-***-**** www.linkedin.com/in/Monica-Bolanos

EDUCATION

Columbia University, Columbia Business School New York City Masters of Business Administration May 2025

Southern Methodist University, Cox School of Business Dallas, TX Master of Science, Finance May 2017

Bachelor of Business Administration, Finance, Energy Concentration May 2016

● Founding Member of the Spindletop Energy Investment Fund - the first energy-focused student-managed investment fund which manages the energy investments within SMU’s endowment fund Thompson Scholarship Recipient EXPERIENCE

EY Sept 2017 - Present

Chief of Staff to Americas Consulting Sustainability Lead July 2022 - Dec 2022

● Designed an end-to-end digital emission reporting solution encompassing sustainability, finance, risk, supply chain, and technology consulting. This solution, with an average deal size of $5 - 10 million, targets the Energy, Advanced Manufacturing, and Retail companies in North America

● Led the market due diligence for the EY Sustainability Ecosystem partnership, which provides end-to-end bespoke solutions by pairing EY’s strategy, technology, sustainability, and reporting expertise with water quality, energy efficiency, manufacturing efficiency providers Head of Community & Growth for EY’s Crowdsourcing Development Platform (Internal Start-up) Jan 2021 - Dec 2021

● The Collaborative Automation Platform (CAP) is an internal low-code crowdsourcing start-up launched in late 2020 by Americas Innovation. This venture business unit industrializes innovation for EY and its clients. Applying to Americas Innovation requires partner approval and multiple levels of interviews. In its first year, CAP saved EY $27M in manpower hours and received 126 automation ideas resulting in 11 assets

● Grew the user base by 4610% in 9 months while leading the customer and learning experience improvement efforts

● Championed transitioning from a reactive week-by-week plan to a long-term project plan by launching a quarterly strategic planning event Acquisition Analyst for EY’s Global Acquisition and Alliances Center Sept 2017 - Dec 2017

● Developed multiple investment ‘teasers,’ crafted strategic rationales/deal theses for high-interest acquisition prospects relying on research from Linkedin Sales Navigator, Crunchbase, Owler, and various news articles; pitched the targets to EY’s Global PPEDs and Consulting Leadership Consultant, Strategy & Innovation Sept 2017 - Present Growth Strategy

● New Market Expansion Analysis - Analyzed market expansion opportunities based on revenue potential, operational/financial impact, regulatory limitations, and strategic potential resulting in an opportunity to increase sales by $700K

● Acquisition Strategy - Analyzed for an American multinational retail corp. the potential opportunities, risks, and additional threats of acquiring a Chinese video-sharing social networking service resulting in the acquirer passing on the acquisition

● Strategic Analysis & Playbook Creation - Designed a growth strategy playbook including a competitor, market, positioning, and benchmarking analysis and initiative prioritization matrix

Design Strategy

● Wireframing and Omnichannel Experience Design – Designed the wireframes of the customer onboarding process for phone, web, and app sign-up process to ensure a seamless customer onboarding process

● Voice of the Customer/Customer Insights – Led product focus sessions and synthesized customer insights, created newly defined customer personas, designed a customer engagement strategy, and worked with UX designers on a new website build

● Customer Journey Mapping - Assessed current state check-out experience and identified key pain points and delighters. Translated these insights into a future state roadmap, including a detailed implementation plan

● Design Thinking - For EY Latin America, facilitated in Spanish a 2-day Design Thinking training by guiding 30 individuals to design the future way of working in a post-pandemic world leveraging Microsoft Mural Digital & Transformation Strategy

● Strategized with client stakeholders from the customer domain during workshops to develop key decisions that constructed the common foundation for the customer experience transformation (app, web-based, in-person, and phone)

● Formulated key business decisions with the customer domain and translated these decisions into strategic objectives to guide the IT domain and the enterprise’s digital transformation

● Mediated between IT and the customer domain to develop key definitions and conducted validation sessions to guide critical business decisions. Translated these decisions into rules for the IT domain that constructed the common foundation for the overall 100+ person customer experience transformation team

Business Case Modeling & Cost-Benefit Analysis

● Created a cost-benefit analysis model for 50+ automation and tech-enabled transformation initiatives

● Tracked the cash, cost, and savings across 200 worldwide closures for the CFO and COO and prepared bi-weekly status “one-pagers” for the board of directors and senior management committee on the cost-savings analysis for the largest enterprise-wide plant transformation in the company’s history

LEADERSHIP, ACTIVITIES, & INTERESTS

MANAGEMENT LEADERSHIP FOR TOMORROW (MLT) & TOIGO, Catapult Finalist SMU Hispanic Alumni and New York Alumni Boards & SMU Admissions Recruitment VC University, certification in venture capital fundamentals Fun Facts: I worked in Sur La Table’s Cooking School for five years for fun ● I’ve run four half marathons - Big Sur was my favorite ● I take painting, Italian, and volleyball classes ● I’ve traveled to 32 countries on four continents - Brazil and Spain are my favorite

Contact this candidate