Office Assistant Customer Service

Melissa C. Filliben

*** ******* ***

Lexington, SC 29073 **********@***.*** Cell: 704-***-****

Dedicated hardworking Medical and Collections professional with over 14 years of experience working in fast-paced environments demanding strong organizational, technical and interpersonal communication skills. Trustworthy, ethical and discreet; committed to superior customer service. Confident and poised in all situations and in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects and objectives; able to multi-task effectively.

Experience:

Lexington Medical Hospital Carolina Pulmonary: Business Office/Collection Assistant February 2021- February 2023

Successfully collect an average of $30,000/month on unpaid or past due balances.

Creative scheduling to maximize company profit potential

Epic software to manage patient scheduling and records.

Managing cash drawer and deposits daily.

Confident clearly and confidently communicate patient financial responsibilities in layman’s terms to ensure understanding of current, past due and unpaid balances.

Provide excellent service at patients at check-in and check- out.

Clearly and effectively communicate messages through company pipeline from patient to Doctor and vice versa.

Lake Norman Pulmonary: Medical Office Assistant/Collections Coordinator March 2009 - March 2011

Greeted and checked-in patients, collected personal, medical, and insurance information.

Scheduled, rescheduled, and verified patient appointments; scheduled appointments with secondary care providers as needed.

Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays.

Used EMR software to manage patient records and files; reinforced and upheld patient confidentiality as required by HIPAA and clinic.

Managed office and medical supply inventories; received deliveries and organized supplies in stockrooms and exam rooms.

Health Management Associates: Medical Office Assistant/Collections Coordinator June 2008 - February 2009

Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management.

Collected patient co-payments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients.

Lakeshore Women’s Specialist: Medical Office Assistant/Collections Coordinator September 2006 - June 2008

Greeted patients and visitors in pleasing and courteous manner

Performed tasks of preparing patient charts and updating concerned physician

Handled responsibilities of responding to calls and providing information on various services rendered by the organization

Organized out patient schedules, collected co-payment, scheduled follow-up appointments

Assisted clients with the education and completion of forms including expense claims

Skills:

Microsoft Office

Medical Terminology

Medical Records

EMR Software

Insurance Claims and Terminology

Problem Solving

Data Analysis

Critical Thinking

Communication

Epic Software

HIPPA Rules and Regulations

CPR Certified

Highly Organized

Attention to Detail

Education:

Lake Norman High School – 2003

Mitchell Community College – 2010

References: Available upon Request

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