Business Development Customer Service

Address: ***, ****** ******* ****, *****

Mobile: 469-***-**** Email: adwtud@r.postjobfree.com

PROFILE

Having command of Salesforce, Oracle & CPQ.

University Recruitment and Agent Support Assistant with 10+ year’s experience in international student recruitment and development, holding a Bachelor of Business Administration in Marketing and a Master’s in Management

Solid knowledge in providing students with academic and career counselling, marketing, branding, event management, and international educational and recruitment fairs. Establish marketing strategies and assist in various marketing product development.

2+ Years of working experience with Holmes Institutes Pathways UK Region.

1+ years of working experience with Study Group International, GLOBALLY.

2+ working experience with Curtin University Australia, Malaysia, Dubai & Mauritius.

12+ years of experience, primarily in client service environments, including, services, sales, front office management, educational consultancy, and including with educational institutes

Expertise in handling confidential information and excellent analytical skills to assess the unique circumstances of students, create action plans, and help students secure admission to the desired educational institution

Having good knowledge of the Australian, UK, USA, and Canadian education systems.

Effective communication and interpersonal skills to build and maintain relationships with students, colleagues, recruitment agencies, and education counsellors. Able to work in a fast-paced environment and can supervise/handle subordinates.

Strong writing skills to formulate emails, agent correspondence, and assist students to prepare cover letters and statements of purpose

Highly organized, LinkedIn, Dropbox, and MS Word for reports and surveys, Outlook for communication, Excel to maintain data, and PowerPoint to present branding techniques, recruitment strategies, and marketing

Ability to speak multiple languages to build relationships with students from various regions, fluent in Urdu, Hindi, and Punjabi Mateen Zaman

Khan

EMPLOYMENT HISTORY

Director of Marketing & Business Development October 2021 – to March 2023 Marvel Consultants Toronto, ON, Canada & Pakistan

Deliver sales quota against assigned territory and service offering.

Identify and evaluate multiple channels including but not limited to cold calls, emails, directories, etc. for leads generation in US/UK/Australia & Canada markets.

Develop a partnership with other relevant companies to generate a consistent source of new

customers. Gather and organize information on target markets and customers’ needs and preferences. Deeply understand company offerings and match them with customer needs.

Work closely with professional services teams for pre-sales support.

Create and conduct effective proposal presentations to win customers.

Provide support for tactical and strategic initiatives and other duties as assigned.

Expanding their business all across Pakistan, opening new branches and hiring staff. Business Development Manager (Remote) 6 Month Project to boast Australia StudyNet Australia. Islamabad, Pakistan

Recruit, select, onboard, and train new B2B partners

Manage relationships with B2B Channel partners

Set up sales KPI and make sure the team is achieving sales goals along with the B2B partners.

Project and forecast annual and quarterly revenue for one or more sales territories

Work with the centralized admission team for meeting compliance requirements and prompt delivery on offers, conditions & GTE assessment

Focus on sales and conversion of all the full offer letters.

Meet with channel partners one-on-one weekly to review performance, progress, and targets

Conduct regular training for B2B partners and provide Up-to-date information regarding our providers, scholarships, latest promotions, and so on.

Monitor competition, economic indicators, and industry trends

Prompt delivery on revenue sharing.

Growth plan & opportunity

Initiate and manage University, school & industry collaboration & partnership.

Stakeholder's relationship management.

Timely and accurate reporting

Build partnerships with potential institutions

The stakeholders:

Channel Partners

Global Admission team

Migration team

Universities/Institutions

Internal operation team

Regional Manager (Remote) December 2019 – August 2018 Holmes Institutes Pathways Islamabad, Pakistan

Managing the recruitment activity across Pakistan to meet institutional recruitment targets.

Its portfolio of Holmes is quite big mainly looking after 5 main products:

St Mary's University London International College (SMULIC) University of Worcester International College (UWIC)

University of Creative Arts College (UCAC)

University of Bedfordshire International College (UB:IC)

The University of Chichester International College (UCIC)

Providing high-quality market analysis based on quantitative and qualitative market intelligence for Pakistan. Build the best agent network and gave them targets to achieve, which is twice the number I get allotted. (Strategy)

A key task on applications:

o Update the applications pipeline for each intake/institute. o Assessment of student documents before preceding to admissions. o Prepare the students for credibility interviews. o Financials check.

o HLA Holmes Language Assessment test training to agents so that they could prepare the students for the HLA test.

Business Development Executive (Remote) September 2018 – April 2019 Study Group Global Islamabad, Pakistan

I am being a Business Development Executive, responsible for driving business development for Higher Education. The role is focused on developing and partnering with B2B businesses such as educational establishments and government and private companies.

Key Responsibilities: -

Responsible for identifying and developing key business opportunities in assigned territory.

Developing partnership opportunities to grow SG education brands and products in the assigned territory.

Account Management of the relationships and key accounts.

Working closely with university partners to increase growth in applications and student arrivals.

To work assigned Key Performance Indicators (KPIs) assigned by

Management. Key Lead Source Development includes but is not limited

To the following: Academic Partnership Development (APD)

Research and development partners in Pakistan.

Account management of partners.

Working with partners to increase their leads/applications - new students to our university's

Onshore Activities.

Onshore non-digital activities - University brand-led events, student recruitment fairs, employment fairs, career events, and school visits.

Onshore digital activities - community development working with digital marketing Geographical Expansion.

Identify and build new business development activities via geographical expansion.

Lead sources as defined by the Head of Business Development as required in growing the direct business.

To conduct territory planning and execution of all Business Development Initiatives.

Enter all leads generated into Salesforce (CRM system).

Promote the highest levels of team response and customer service.

Understand market trends and proactively identify challenges and opportunities that may aid marketing efforts.

Assist in market data collection and analysis.

Provide weekly/monthly reports as requested by management. Regional Recruitment Manager (Remote) January 2016 – August 2018 Curtin University Australia, Malaysia & Dubai Islamabad, Pakistan

Reporting to the Director, Student Recruitment the Regional Recruitment Manager – Pakistan & Bangladesh Market: key role in developing a strong enrolment pipeline from Pakistan & Bangladesh through the implementation of recruitment, communications, and relationship development and enrolment management strategies.

My role requires extensive international travel / domestic travel to the region. I also manage the day-to-day implementation and measurement of all strategies designed to meet ambitious enrolment objectives in Pakistan including client, community and institutional relationship management, targeted visits with agent partners and in- market event planning; relationship development with the Australian High Commission and government agencies & Institutes, development of market-specific research and analysis and market-specific collateral for print, online and social media as well as communications designed to increase recruitment and conversion; building business cases for new relationships designed to meet Curtin`s enrolment goals in Pakistan& Bangladesh and recommending participation in these opportunities.

Student Recruitment & manages all operational activities for Pakistan & Bangladesh.

Recruitment and enrolment including budgets, admissions assessment staff, liaison, and collaboration with colleagues across the university and post-secondary sector, assessing results at the end of each cycle and

identifying opportunities for improvement.

Following up with the agents for the target and having monthly meetings, arranging in- house

sessions and visiting different institutes and colleges/universities to expand the business network.

Office Manager July 2013 – December 2015

HR Consultants (BPP University liaison Office) Islamabad, Pakistan 1. Tracking and reporting of programs, including courses, weekly status reporting with the University, key stakeholder communication and management support. General Description

The counsellor’s role is that of a student advocate and helping students achieve academic, personal/social and career successes. The counsellor works under the supervision of the Director of School Counselling & Admission and the school administrator. Primary Functions

Develop and deliver the school counselling curriculum in a Seminar setting.

Assist students in the areas of academic and career planning and in personal/social development.

Provide individual and small group counselling in a variety of settings.

Consult and collaborate with teachers, staff and parents in understanding and meeting the needs of students in the school setting.

Make appropriate referrals of students and parents to outside agencies and specialists.

Participate in activities that contribute to the effective operation of the school.

Plan, evaluate and revise the school counselling program.

Pursue continuous professional growth to stay abreast of the field.

Promote an understanding and appreciation of diverse populations and cultures.

Monitor and advise students and their parents as to progress toward promotion/graduation.

Prepare students for the transition to the next level of high school and post-high school activities. Major Job Responsibilities: -

A. Counselling

Provide individual planning sessions to students in the areas of academic planning and success, Career awareness and social/emotional development in accordance with planned objectives for the grade level.

• Conduct structured goal-oriented counselling sessions in systematic response to identified needs of groups of children. Themes include academic skill building, social skill development, career awareness, conflict resolution, family issues and making healthy choices.

• Assist in the transition from middle school to high school and to post-secondary high school options.

• Interpret tests, student data and other assessment results appropriately in the Counselling environment.

• Provide individual counselling in response to student requests. B. Consulting

• Provide information and skills to parents, Universities staff, administration, and the community to assist them in helping students with academic, career and social development.

• Take a leadership role in the infusion of counselling content into the curriculum, staff development and parent education programs.

• Assist parents in addressing school-related problems and issues. Refer students and their parents, as needed, to appropriate specialists, special programs and/or outside agencies.

• Inform students and their parents as to pertinent test results and their implications for

educational and career planning.

C. Coordinating

• Promote the liaison and coordination of school activities and resources and communication between and among universities, community agencies and businesses and industries.

• Advocate for equal access to programs and services for all students.

• Plan and coordinate programs such as career and college fairs, scholarships, and other extensions of the counselling curriculum.

• Coordinate parent education programs to assist students in making a smooth transition from elementary to middle school, middle school to high school and in planning post-high school options.

EDUCATION AND TRAINING

Master of Business Administration January 2012 – February 2013 University of Gloucestershire London, United Kingdom Bachelor of Business Administration in HRM May 2007 – September 2011 University of Gloucestershire London, United Kingdom VOLUNTEER EXPERIENCE

Student Ambassador November 2012 to Date

The Punjab School Old Student Association Lahore, Pakistan President January 2009 – May 2012

University of Education, Event Organizing Society Lahore, Pakistan Executive Member November 2006 – March 2008

FCCU Blood Donor Society Lahore, Pakistan

Manager October 2005 – October 2006

Danish Red Cross Lahore, Pakistan

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