CATHERINE LOUISE MCCALL

**** ********* **

Murfreesboro, TN 37127

Email: adwtu8@r.postjobfree.com

Cell 615-***-****

QUALIFICATIONS SUMMARY

Processing international and domestic wires

25+ years retail banking in a teller management position

Excellent customer service, sales, referrals and retention

Leadership abilities concerning fellow employees

Fraud deterrent, fraud detection and major loss prevention

Honest work ethics and practices among diverse clientele

Microsoft Word, Excel, Outlook, Adobe Acrobat, Webinars, Bancstar, ARGO, Enterprise Teller Scanners, @ Your Service, MCIF, Host Sessions, Xnet, Instant Messaging

EDUCATION

University of Louisiana at Monroe (formally Northeast LA Univ.)

Bachelor of Business Administration Degree

EMPLOYMENT HISTORY

SunTrust Bank 104 Heritage Park Dr. Murfreesboro, TN 37129

Teller: 05/2013 – 12/2018(retired)

Excellent customer service rapport, retention and problem resolutions

Fraud deterrent, fraud detection and major loss prevention

Handle cash control – ordering and shipping – controlled vault totals

Paying and receiving teller – main focus during the day

Manage branch records and reports

First Tennessee Bank 770 Nissan Dr. Smyrna, TN 37167

Operations Manager II 04/1994 – 05/2013

Excellent customer service rapport, retention and problem resolutions

Supervisor of up to four tellers: hiring, coaching/training, performance reviews and firing

Responsible for total cash control for branch/ATM, and teller over/short

Maintain all branch records, reports and security monitoring

Fraud deterrent, fraud detection and major loss prevention

Southtrust Bank Lilburn, GA

Head Teller 11/1985 - 02/1994

Excellent customer service rapport, retention and problem resolutions

Supervisor of up to four tellers: hiring, coaching/training, performance reviews and firing

Responsible for total cash control for branch/ATM, and teller over/short

Maintain all branch records, reports and security monitoring

Fraud deterrent, fraud detection and major loss prevention

Other Positions Held:

Retail and Fast Food Management Positions, Student Worker, Hospital Runner, Activity Center

Assistant with Special Needs Clients