STEPHANIE DONALDSON

OBJECTIVES

To obtain a position that will afford me the opportunity to demonstrate my extensive background and abilities.

EXPERIENCE

**/**/**** ** ******* Medical Department Store Venice, FL

Sales/Orthotic Fitter Asst/Customer Service

Medical Equipment Sales- Average yearly sales of 796,000

Sell, Demonstrate, and Research Medical Equipment based on customer needs

Created company-wide customer follow up program to improve customer service interactions

Explore new refrral sources by personally reaching out to local doctors, hospitals, and home health agencies.

4/12/2010 to 2/09/2013 Fawcett Memorial Hospital Port Charlotte, FL

C.N.A. 3 West Medical Floor

Direct Patient Care

Activities of Daily Living

Daily Vital Signs

Daily charting of Patients activities’ and Vital signs

Direct interaction with Family members to ensure satisfaction

8/25/2008 to 3/31/10 Best Buy Store #1452 Bradenton, FL

S.W.A.T/Inventory Supervisor/HR Liaison

Daily Cycle Counts of merchandise to uphold inventory integrity

Research and reporting of missing merchandise

Execution and distribution of the weekly down stocking report

To help with daily Inventory paperwork

Assist with Shipping and receiving

Ensure the functionality of display merchandise

Assist with permanent price change and advertising signs

Manifesting and receiving service items

Human Resource Liaison for Store 1452 for 150 employees

Extremely efficient with all types of Vendor returns

Work well and closely with all Supervisors, Managers and GM to keep them informed of the Shrink Barometer and anything I have found array within the store

9/12/06-9/30/08 Mortgage Approval Services, Inc North Port, FL

Mortgage Manager/Human Resource Manager

Responsible for Marketing to new business demographics

Generated Strong Referral sources for new business

Designed and sold loan programs based on individual clients needs

Obtained payoffs, negotiated debt collections, and offer credit repair advise for all clients

Build lasting relationships with all prior clients (even those I was unable to help at the present time)

Managed Human Resource department for employee Medical benefits, Hiring, training, and payroll.

12/1/03-7/31/06 Don Gasgarth Charlotte Co Ford Pt Charlotte, FL

Customer Relations Manager/ Business Development Director

Started up and ran Business Development Center

Department responsible for generating 25%-30% of Dealership sales Monthly

In charge of all dealership inventory tracking from the smallest pen to the most expensive Automobiles

Managed all aspects of Customer Relations throughout the Dealership

Internet Sales Manager

Responsible for all departmental Human Resource issues. I.e. hiring, training, benefits enrollment, 401k, PTO, employee scheduling.

Responsible for new business generations and mailings.

Maintenance of Dealership website and Systems administration for Contact Management and LSI systems.

Reported Internet sales to Ford Motor Company.

7/03 - 11/29/03 Gettel Toyota-Kia Bradenton, FL

Customer Relations Manager/Business Development Manager

Customer Relations for Sales and Service For New Toyota, Kia and Used Car Superstore

Responsible for all departmental Human Resource issues. I.e. hiring, training, benefits enrollment, 401k, PTO, employee scheduling

Process Improvement to increase Customer Satisfaction Scores for both dealerships

Managed Business Development Department (Customer Sales Follow-up, Service Appointment reminders, created flyers and promotional materials to generate new business, and Service Follow up contacts, etc.)

EDUCATION

State College of Florida Venice, Fl

Graduated with Bachelors in Health Services Administration in Gerontology December 12, 2013 GPA 3.94

Manatee Community College Venice, Fl.

Graduated with A.A.S in Marketing from Manatee Community College December 16, 2003 GPA 3.57

Graduated with A.A.S in Business Administration/Management from Manatee Community College May 9, 2003 GPA 3.16

Master Certified through Ford Motor Company

Certified in Business Administration, RCC December 7, 1998

Certified Nursing Assistant/Home Health Aide, CTC February 8th 2010

1560 WISE DRIVE NORTH PORT, FLORIDA 34286 941-***-****

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