ABDULKARIM ABDULGAFAR

Badiko, Kaduna State Nigeria

adwtte@r.postjobfree.com

080********

PROFILE:

Performance-driven Business Development Expert and a Sales Specialist, A graduate of Kaduna Polytechnic, Usman Danfodio University and Tekedia institute, in Management studies, Education and Strategic management respectively. Possess Core managerial experiences from financial institution (Banking), Prosperis Holdings, Union Bank Nigeria Plc, Keystone Bank Ltd, DHL Nigeria Ltd, Cadbury Nigeria PLC. Dedicated sales personnel with experience in Fast Moving Consumer Goods (FMCGs), and Households Industries. Strategic solutions-provider with proven ability to expand operations, increase profits and acquire new customers. Results-driven leader persistently searching new sales opportunities to increase source of revenue.

EDUCATIONAL QUALIFICATIONS WITH DATES:

2022 SUSTAINABILITY

E-LEARNING COURSE

2022. COMPLIANCE

E-LEARNING COURSE

2022 CHARTERED

INSTITUTE OF

BANKERS (in view)

2021 TEKEDIA INSTITUTE, LAGOS STATE.

MINI M.Ba.

Strategic Management.

2013 USMAN DAN-FODIO UNIVERSITY, SOKOTO STATE.

Post Graduate (P.Gd.)

Education

2010 KADUNA POLYTECHNIC, KADUNA STATE.

Higher National Diploma (HND)

Management Studies.

KEY COMPETENCE:

Business Development

Product Management

Sales Lead Generation

Sales Management

Operations Management

Merchandising

Market Campaign and Penetration

Communication and Negotiation skills

Strong networking and relationship

Portfolio Management

Customer Relationship Management

Reasoning and analytical skills

Budget Planning & Control

IT and Computer appreciation

Deal structuring skills

Market knowledge

Experience in customer support

Proficiency in MS Office

Ability to build rapport

Proficiency in English

Time management and planning skills

WORK EXPERIENCE:

2023- till date

PROPERIS HOLDINGS KADUNA STATE

Role: Business Development Officer

Responsibilities and achievements:

-Good Time Management and able to meet targets and deadlines.

-I Manage Liability portfolio and client relationships of the branch.

-Achieve agreed sales target as assigned by the Management.

-Provide highest level of customer service.

-Responsible for deposit mobilization and NTB account Opening.

-Liaise with existing and prospective clients to provide banking advice on Bank’s products and services in line with the customers Transactional, Borrowing, Saving and Protection need.

-Responsible for Cross selling Bank Solutions in order to meet customers present and latent needs.

-Strict adherence to KYC/ AML Guidelines, account opening policy & procedures,

-Complete adherence to Sales Process and Sales Maximizers.

-Researching, planning, and implementing new target market initiatives.

-I grew sales in an under performing territory by 40% which led to proper awareness of our products and services.

-I Increased business with new clients by creating customized marketing plans based on market data.

-Maintained and deepened ties with current clients through relationship building strategies.

-Generated #40 million in new deposits in only 2 weeks at a new branch by visiting local businesses and establishing long-term partnerships that produced sales for banking products and services.

-Collaborated with a diverse customer base, including community leaders and senior business executives.

-Improved revenue stream by developing an initiative that targeted culturally diverse customers and presented products/services to different ethnic groups.

-Demonstrated strong product knowledge of the bank’s products and services.

-Improved company’s brand awareness by implementing marketing strategies.

2014 - 2022 UNION BANK NIGERIA PLC, ZAMFARA STATE.

Role: Customer Service and sales associate.

Responsibilities and achievements:

Implemented effective account management in order to maintain customer loyalty, long-term positive relationship.

With input from staff changes were implemented to modernize and simplify procedures to increase profitability and increase satisfaction.

Cross-sold bank products to customers.

I Execute branch sales strategy irrespective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement in sales opportunities.

Identified acceptable levels of lending risk, in line with the bank’s risk appetite statement, and maximised profit from transactions.

Contributed to sales increase by #50,000,000 in 2021 by improving lead-generation and sales-tracking methods.

Exceeded the Bank’s sales target by 100% by providing proactive and effective customer service.

Resolved customers’ complaints by identifying problems and taking appropriate corrective action, increasing client retention ratio significantly.

Demonstrated professional etiquette and manners, improving positive feedback and 5-star ratings by 80%.

Resolved an average of 50 inquiries per day.

Consistently met performance milestones in speed, accuracy, and volume.

Increased customer base by 30% in the year 2021 by responding quickly to their concerns.

Reduced customers’ complaints by 60% through escalated grievance resolution procedure.

Organized the influx of customers, consequently, streamlined workflow issues.

Successfully managed 1000+ customers’ accounts simultaneously without a single complaint from any account holder in 3 years.

Helped the bank to attain the highest customer service ratings by external auditors.

Attained 100% success in all customer service categories including communication skills, interpersonal skills, problem-solving, and friendliness.

Recognized by directors as the best customer service representative.

Received commendation from supervisors and great recommendations from peers.

Understanding which products are most suited to the different personal banking segments.

Knowledge of equivalent competitor products and services

Understanding of the bank’s products in respect of service level agreements and the bank’s service provider networks

2014 – 2018 Team lead Sales Team Union Bank of Nigeria

Responsibilities and achievements:

. Responsible for overseeing all activities within a team.

. Responsible for deciding how to approach tasks and develop a plan to accomplish them.

. Responsible for distributing information to team members and stakeholders.

. Responsible for determining the goals that members will work toward how to track their progress.

. Responsible for determining the goals that members will work toward.

. Develop team strength and improve weaknesses.

. Organizes team members initiatives.

. Prompt in resolving conflicts within team members.

. Motivate team members.

. Team spirit

. Ability to efficiently and effectively complete tasks .

. Being the best team lead for meeting team targets for two years consecutively.

. Ability to motivate and manage a team of 10 members effectively and efficiently.

Understanding of the personal markets etc.

Deep knowledge and understanding of the different personal and segment value propositions.

2018-2021 CSO Partner (save the children international) Reach Project zamfara

Role: Financial Assistant (Volunteering)

Responsibilities and achievements:

*Requesting and Collection of Finance unit office stationary and consumables from the Admin office for day to day business activities.

* Ensure all payment and journal vouchers are electronically archived on monthly basis

* monthly TL to ensure all vouchers for transaction posted to system are completely filed

*Properly label all files and arrange vouchers in their appropriate folders on the shelf for easy retrieval.

* during audits to retrieve selected samples a week before the commencement of any audit exercise

* all vouchers to their appropriate box files after the conclusion of any audit exercise

Assist during audit to retrieve all relevant documents for audit exercise

*Produce soft/scanned copies of documents for retention purposes.

*Keep a standard record of document retrieval and return *log all transactions and ensure that the relevant supporting documents have been filed

*Maintain a filing system for all transactions

*Support in maintaining soft copy archiving system

*Any other duties as assigned by the supervisor or line manager.

* Petty cash management.

* Cheque and cash books recording.

* Monthly bank reconciliation and any other financial duties assigned by financial officer.

* Maintain a filing system for all transactions.

2012 –2014 KEYSTONE BANK LTD, KADUNA STATE.

Role: Transaction Officer.

Responsibilities and achievement:

Opening and closing of teller batch for the day’s operation.

Performed Payment of cash and cheque withdrawal to customers.

Checked customers balance and verify customer’s signature.

Posting of all customers transaction.

Ensured cash analysis are done on all cash transactions.

Received payments of both cash and cheques deposit into customers account.

Above all bvn verification have to be carried out to aunthenticate the owner of the account using ZF1 finger scanner.

2011 -2012 DHL NIGERIA LIMITED.

Role: Field Sales Supervisor.

Achievements and responsibilities:

Recovered not less than 60 customers who have left the organisation using my problem-solving skills.

Sales and marketing.

Exceeded sales targets consecutively.

Developed and implemented sales forecast system.

Managed and supervised Field Sales Team.

Supervised daily operations, managed budgets, and set achievable performance objectives.

supported general managers, as well as conducted monthly performance appraisals.

Developed and implemented business, marketing, and advertisement plans.

2010 - 2011 CADBURY NIGERIA PLC. SOKOTO STATE.

Role: Sales Executive.

Achievements and responsibilities:

Increased revenue generation from 0% to 35% on a monthly basis.

Listened to customer's complaints and took measures to solve the issues and adjustments to operations resulting in an increase in customer satisfaction

Assessed cost and market levels by consulting with distributors and Subs price of goods to maximize profits.

Made adjustment to sales procedures by tracking customer behavior, market trends, and current market share to realign company goals.

Continuously improve customer’s service, brand awareness and company reputation.

Sales and marketing/Sales Merchandising.

2008 - 2009 NATIONAL YOUTH SERVICE CORPS (NYSC), ANAMBRA STATE.

Role: Educator.

Responsibility:

Communicated with parents following the school guidelines on a regular basis, presented student progress reports and informed parents of essential student's behavior.

Maintained order and discipline among students while promoting safety and compliance with school rules and guidelines.

Attended occasional continuing education seminars.

Attended and participated in school meetings on curriculum, organization, and guidelines.

SKILLS:

Proficiency in Microsoft Office Tools (Microsoft Word, Excel, PowerPoint)

Topnotch Client Relations.

Superb Customer Relationship Skills.

High Cognitive and Relentless Learning Ability.

Strong Interpersonal Skills and Teamwork Efficiency.

Research and Reporting.

INTERESTS:

Researching.

Technology.

REFEREES:

AVAILABLE UPON REQUEST.

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