Operations Manager Customer Service

Anthony Pinder

Ridgeville, SC ***** • 954-***-**** • *********@*****.***

Professional Summary

Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Skills

Systems Implementations

Records Organization and Management

Social Media Promotion

Performance Monitoring and Evaluation

Accounts Payable and Accounts Receivable

Payroll Administration and Timekeeping

Data Management

Program Optimization

Leadership

Vendor and Supplier Management

Training and Development

Guest Experiences

Process Improvement Initiatives

Public Speaking

Work History

Business Operations Manager, 06/2019 to 07/2022

Bridgestone Retail Operations LLC. – Charleston, SC Trained and guided team members to maintain high productivity and performance metrics. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.

Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Developed robust relationships with income-producing Business to Business clients. Collaborated with senior leaders to develop and launch National Leadership Council content, presenting to over 10,000 teammates nationwide.

Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Reviewed company's strategic plans and developed departmental goals and standards to support vision.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Business Operations Manager, 06/2015 to 06/2019

Bridgestone Retail Operations LLC. – Atlanta, GA

Performed previously listed job tasks as well as managing payroll, scheduling and OPEX controls. Store Manager, 10/2010 to 06/2015

Bridgestone Retail Operations LLC. – Columbia, SC

Managed purchasing, sales, marketing and customer account operations efficiently. Trained and guided team members to maintain high productivity and performance metrics. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Reported issues to higher management with great detail. Supervised guests at front counter, answering questions regarding products. Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality. Implemented business strategies, increasing revenue and effectively targeting new markets. Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

President And CEO, 01/1991 to 10/2010

Total Interior Services, Inc – Fort Lauderdale, FL Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

Founded performance- and merit-based evaluation system to assess staff performance. Spearheaded development and implementation of distributed organizational structure to increase efficiency.

Monitored key business risks and established risk management procedures. Mitigated regulatory risks by overseeing adherence to insurance and safety regulations. Maintained P&L and shouldered corporate fiscal responsibility. Restaurant Manager, 05/1982 to 01/1991

Burger King Corporation – Hollywood, FL

Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Tracked daily sales transactions and invoices for accurate and updated financial reporting. Maximized quality assurance by completing frequent line checks. Education

High School Diploma

Hallandale High School - Hallandale Beach, FL

No Degree: Music Theory And Composition

Broward Community College - Davie

Certifications

Dale Carnegie Leadership Training For Managers

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