De'Ahna Flemming

Portsmouth, VA *****. adwtsl@r.postjobfree.com

757-***-****

Warm, energetic personality with over 7 years of administrative, customer service, & managerial experience, including employee training, policy explanation, company documentation, account verification, and safeguarding information. Superior leadership and positively impacting the lives of internal and external customers to effectively approach challenges in highly demanding situations using excellent judgment and creativity, while working well in teams.

Authorized to work in the US for any employer.

Work Experience

Keyholder

Torrid - Chesapeake, Va

10/2021 2/2023

A Keyholder in retail is responsible for opening and closing the store, which includes setting up registers, unlocking doors, and activating alarms.

They manage store operations in the absence of a manager, including handling any issues or conflicts that arise.

The Keyholder is responsible for ensuring that the store's inventory is accurate and that products are displayed properly on shelves.

They perform cash handling duties, including making deposits, reconciling cash drawers, and making change for customers.

The Keyholder ensures that all employees are following company policies and procedures, including appropriate dress codes and behavior.

They assist in training new employees and ensure that existing employees are up to date on store policies and procedures.

Keyholders are responsible for maintaining a safe and secure work environment for employees and customers, including checking for any potential hazards.

They are responsible for ensuring that the store is always clean and presentable, including dusting and organizing shelves, and sweeping or mopping floors.

Keyholders often work with vendors and suppliers to ensure that products are delivered on time and in the correct quantities.

They may be responsible for creating employee schedules, managing payroll, and handling any HR-related issues that arise.

Custodian/Janitor

Chesapeake Public Schools - Chesapeake, VA

2018 - 2022

•Ensure spaces are prepared for the next day by taking out trash, tidying furniture and dusting surfaces

•Sweep and mop floors and vacuum carpets.

•Wash and sanitize toilets, sinks and showers and restock disposables (e.g., soap)

•Wipe mirrors and windows

•Maintain outer premises by watering plants, mowing lawn, cleaning entrances.

•Utilize insecticides to prevent infestation by dangerous pests.

•Perform maintenance and minor repairs (replacing broken switches, fixing door handles, minor leaks etc.)

•Report major damages and oversee repairs.

•Secure facilities after operating hours by locking doors, closing windows and setting up the alarm • Undertake occasional custodial and janitorial tasks (shovelling snow from the sidewalk, lifting heavy items, moving chairs etc.)

Shift Manager

Kentucky Fried Chicken - Norfolk, VA

2017-05 - 2018-12

Serve as first point of contact for employees to address and avert and preclude unfavourable regarding food orders, conflict and other challenges, using excellent judgement

●Provide a clear understanding of store policy and procedures to internal and external customers as needed

●Operate kitchen equipment to prepare, cook, and package customer orders for both front countermand drive-through

●Attend in-service and other training sessions to gain best practices and knowledge of store and State laws

●Complete all financial communications, including employee cashier draw balancing, store change order, drive through and front counter cash and credit card transactions, safeguarding information

●Maintain store cleanliness, including employee area, store lobby, and bathrooms

Child Nutrition Assistant

Norfolk Public Schools - Norfolk, VA 2012-11 - 2017-09

●Completed breakfast and lunch transactions for students, teachers, parents, and other school guests who ordered with high accuracy

●Operated kitchen equipment to properly prepare and cook meals for those dinning in the cafeteria

● Documented received inventory for school cafeteria to address discrepancies and process corrections as necessary

●Attended Norfolk City Schoolboard training to gain knowledge and familiarity regarding changes, best practices, and other vital information to best assist each student, parent, and the community, ultimately growing professionally

Administrative Assistant (Human Resources & Office of Ethics)

United States Department of Agriculture - Arlington, VA

2010-01 - 2010-09

Served as the first point of contact for both internal and external customers in a professional and personable manner

●Maintained manual and electronic numeric and alphabetical filing systems to preserve organization ● Completed online and attend offsite training to stay abreast of federal, state, and local guidelines and regulations

●Received Fed-Ex, UPS, & USPS packages and maintained log to best track, verify, and account for all mail received

●Operated Microsoft Office to completed administrative tasks, such as but not limited to, update and maintain scheduler for appointments, maintain sign in sheets, generating documentations including labels, spreadsheets, and office correspondence

●Assisted immediate supervisor with researching, gathering, and compiling data to complete special reports

Education

High School Diploma

Lake Taylor High School - Norfolk, VA

Skills

•Cash Handling

•Custodial Experience

•Human Resources

•Shift Management

•Training & Developments

Assessments

Workplace English — Highly Proficient

September 2020

Understanding spoken and written English in work situations.

Full results: Highly Proficient

Mechanical Skills: Monitoring — Proficient

September 2020

Understanding of machine dials, gauges, displays, and data charts.

Full results: Proficient

Following Directions — Familiar

September 2020

Following multi-step instructions.

Full results: Familiar

Verbal Communication — Highly Proficient

September 2020

Speaking clearly, correctly, and concisely.

Full results: Highly Proficient

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