Adalgisa Ruggiero Waters

adwtrx@r.postjobfree.com **** Glen Verde Court Matthews, NC 28105 704-***-****

Summary

Highly trained and motivated aviation professional with a unique professional training combination as a contract corporate flight attendant as well as a commercial flight attendant. In addition, I have extensive customer service experience in luxury sales, culinary preparation as well as I am fluent in Italian, Spanish and English.

Training & Qualifications

Endeavor Air – A Wholly Owned Subsidiary of Delta Air Lines

Trained in Safety and Security responsibilities of passengers and crew during all phases of aircraft boarding and movement.

Ensure the aircraft and passengers are in full compliance with policies, procedures, regulations, and safety measures.

Trained in providing first class “high touch” experiences to clients and passengers.

Project and maintain a positive attitude and composure at all times.

Perform emergency evacuation training and all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations.

Trained in analyzing passenger manifests as well as the evaluation of specific passenger culinary needs and recognizing precautionary procedures especially as it relates to Diamond and Platinum Medallion holders. In addition, trained in maintaining stock and cabin readiness using outsourced vendors.

Licensed Flight Attendant of The United States of America

MedAire Certified – An International SOS Company

Trained in Medical Event Management

Aviation Traumatic Events and Scenarios

CPR/AED Certified

Travel Health & Safety

Training Completed Under the syllabus of EU OPS

FlightSafety International – Savannah, Georgia

Trained in all aspects of cabin safety including physiology and decompression

Trained in handling emergency procedures including aircraft fires, illness and injuries and land and water landings.

Extensively trained in security and the handling of dangerous goods.

Experienced in evacuation and equipment handling of Gulfstream 450, 550, 650, various Legacy Embraer, Beechcraft and Gulfstream business aircraft.

Corporate Flight Attendant/Flight Tech Training – Susan C. Friedenberg (January 2015)

Food safety awareness

Food presentation and packaging

Sequence of in-flight service as well as duties and responsibilities from departure until the trip’s completion

International customs/Safety & Cultural awareness

Augmented Crew Change Applications and CRM

Aviation Professional Experience

Endeavor Air- Wholly Owned Subsidiary of Delta Air Lines (September 2017 – Present)

Provide high levels of service while operating on Canada Regional Jets with an emphasis on safety and attention to the details of customer service

Strong focus on creating a positive experience – in many cases alone, functioning as the “Face of Endeavor” in smaller Regional Jets

Ability to juggle ever changing schedules and adapt to many different passengers while always giving great customer service regardless of the situation.

Wilson Air Center – Charlotte, North Carolina (June 2016 – September 2017)

Customer Service for all passengers and crew of corporate aviation clients as the liaison of communication for all catering, transportation, fueling services, as well as all communication with dispatchers and pilots to be sure appropriate needs are met and documented.

Coca Cola Company Contract Flight Attendant (2015)

Professionally assists all flight crew members and passengers to maintain the comfort, safety and ensure confidentiality requirements are met on the Gulfstream G280 and G550 aircrafts.

Maintained and provided high level of customer service including anticipating culinary requests of passengers and ensured complete of comfort to ensure repeat clients.

Skills

Proficient in multiple fluent language skills including:

oItalian

oEnglish

oSpanish

oFrench

Highly motivated and professionally trained with an attention to detail and client satisfaction

Trained in culinary arts as it relates to corporate aviation

Numerous certifications and training from MedAire, FlightSafety International as well as Corporate Aviation Training by Susan C. Freidenberg.

Over 20 years of experience in a luxury goods environment providing a high level of customer service and client experience.

Strong analytical skills as it relates to Microsoft Office products (Excel, PowerPoint, Word) and the ability to quickly review and implement provided information.

Proven ability to take ownership in my profession and demonstrate the ability to consistently to go above and beyond to deliver first class experiences for my clients.

Recognized with multiple “Above and Beyond” Awards with Delta Airlines

2015 Recipient of “Pewter Cabin Wings Award”

National Business Aviation Association Member (NBAA) 2015 Scholarship Award Recipient

Numerous Aviation Professional references available upon request

Contact this candidate