M

LUCIA

MARTINEZ

505-***-****

LUCIANICOLE****@G

MAIL.COM

Albuquerque, NM

87113

SKILLS

Strategic Planning

Business development understanding

Customer relations

Marketing tactics

Orientating and training

Training and development

Staff development

Product and service knowledge

Microsoft Office expertise

Project management abilities

Time Management

Business Development

Product branding

Retail operations management

EXPERIENCE

Assistant Manager

ALBUQUERQUE, NM

Hacienda Del Rio/ May 2019 to Dec 2019

Resolved customer inquiries and complaints requiring management-level escalation. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Delegated work to staff, setting priorities and goals. Interviewed prospective employees and provided input to HR on hiring decisions. Mediated conflicts between employees and facilitated effective resolutions to disputes. Pharmacy Technician

Alba, NM

Walgreens/ Sep 2006 to May 2008

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Interpreted and processed medication orders under supervision of pharmacist. Operated cash registers to accept payments from customers. EDUCATION AND TRAINING

PHARMACY CERTIFICATION: Pharmacy

Pima Medical Institute Aug 2007

Albuquerque, NM

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