Front Desk Customer Service

Austin Augustine Ogwuche

Address: **, ****** ******, ********-******, Lagos.

Tel: +234**********. Email: adwtpu@r.postjobfree.com

Profile

A confident, enthusiastic, and highly motivated Bachelor of Arts (B.A. Hons), in Theatre and Film Studies at University of Port Harcourt, Choba, Rivers State with experience in front desk and administrative duties. I aim to pursue a career in an environment where there is need for variety so I can employ my knowledge, skills, and experience to carry out required tasks and duties effectively and efficiently to ensure the company reaches its desired goals and objectives, while simultaneously developing my career.

Work Experience

February 2022 – November 2022

Assistant teacher, Victory Light International School, Dadin-Kowa, Jos.

Planning learning activities with the teacher and assuming responsibility for child safety such as attendance and assuring that all students are always accounted for.

Be a shadow teacher when necessary for students with special learning needs to enhance their learning process and simultaneously monitoring behaviour in the classroom.

Ensure the classroom environment meets standards for safety and cleanliness by setting up necessary materials before a giving lesson and tidying up afterwards.

Assisting the teacher in liaising with parents and other professionals.

Janaury 2016 – August 2017

Front desk, Goodlife limited

Delivered excellent customer service on busy consultation days

Answered and redirected incoming external and internal calls, ensuring call waiting time was kept below company target of five minutes.

Maintained security by following procedures such as, issuing visitors badges and monitoring and updating logbook.

Trained 4 newly hired administrative assistants on customer service and company procedures including scheduling appointments.

August 2014 – November 2015

Front desk, Emerald Hotel, Nigeria

6Welcome guests to the hotel and handle all check-in and check-out procedure

Develop recommendations concerning opportunities for growth.

Prepare room status reports and check discrepancies with housekeeping

Perform basic book-keeping, filing and clerical duties in support of administrative activities

Education

September 2017 – January 2023

University of Port Harcourt, Choba, Rivers State, Nigeria.

B.A. Hons in Theatre and Film Studies

September 2008 – June 2014

Dadin-Kowa Private School Jos, Nigeria

High school Studies

Skills

Communication skills

Confidently delivered presentation and theatrical performances through my B.A.Hons study.

Recommended for my communication skills as a front desk staff while working at Emerald Hotel.

Teamwork

Successfully worked as part of a team on different during my B.A. Hons, in my paid work and while volunteering

Time management

Effectively applied time management skills to balance theatrical performances and studies during my B. A. Hons..

References

Available upon request.

Contact this candidate