Service Representative Customer

LYNNETTE HENDERSON

**** *. **** ******, *******, AZ 85017, 602-***-****, adwtov@r.postjobfree.com PROFESSIONAL SUMMARY

Selection Committee: Support Service Positions/Any Open Opportunities Dear Selection Committee: I am writing to express my interest in a support services position, front desk, greeter, customer service positions or any open opportunity that my skills qualify me for. I believe that my achievements, education, and diverse work experience have prepared me well for the position that I am interested in. I was employed with Terminix as a Collections, Admin, & Commercial Customer Rep, I provide excellent customer service to our customers and resolve issues for customers so we can have a happy dedicated customer. I process payments, schedule customers appointments as needed, call out to local offices to resolve requests for customers, and also provide and share my best training skills with my fellow co workers. I've assisted with collecting payments, correcting accounts, in/outbound calls, and floor walking. taken escalated phone calls, help new hires set up on the floor, also I provide assistance to better our center with creative leads as well. For the past 10 years plus, I have had different positions requiring clerical experience or have a job associated with customer service and clerical duties. To gain clerical and customer service, as you can see from my resume, my experience matches the job description. Completing job duties, years of customer service, and communication with the public and community, and or clerical receptionist experience=through volunteering and employment. I have also experienced a wonderful opportunity as a supervisor and assistant manager as well as a store manager. I am confident that I bring the right skills, knowledge, and experience to the position. I am always willing to learn and develop new skills. Thank you for your time and consideration. Sincerely, Lynnette Henderson \ SKILL

● Decision Making Teamwork, Training and Development Written and Verbal Communication

● Conflict Resolution, Well-Developed Listening Skills, Record Keeping

● Enthusiasm Creation Manager Skills and Customer Service

● Leadership/Supervision for Leadership Team, Oral Communication, Self Motivated

● Research and Invoice/document pulling

● Answering multiple phone lines and collection payment for in/outbound EXPERIENCE

Front Desk - August 2022 - Present

Phoenix Retina I Phx, Az

Answering phones, multi-line, faxes, assisting manager and technicians setting up patients, arriving patients, check in and check out patients, handle all co pays and self pay patients, add in new patient information, Handle orders for supplies, pull patient medical records for insurance companies. Assist with referrals, scheduling patients' next visits.

Collection/Admin Dept/Commercial Customer Service Representative April 2017 - June 2022 Terminix Glendale, AZ

Research and Rescue pilot for pulling invoices, documents, and appointments for customers. Provide excellent customer service- Resolve and provide solutions to better our company and teammates. Assist customers with billing, scheduling, and communication with local branches, managers, service managers. Taking Payment for renewals or quarterly monthly billing. Assist technicians with their schedules, and help with accounts of customers, and update info as well as provide customer info for technicians.

Assist customers with inspections, registering customers to join Terminix for new pest control and new services as well as cancellations.

Assist customers with pricing and discounts if a senior, military or multiple services. Assist customers and help answer questions with billing, checks applied, invoices. Assist my supervisors with helping teammates (side by side) with training on creative leads, scoring hire points on scorecard Floor walking to assist and coach employees on questions on computer and learning mission.

Take supervisor phone calls and de-escalating calls on service and complaints. Responded to customers' requests via telephone and email. Entered details such as payments, account information and call logs into the computer system. Side by side with co-workers to train on creative leads. Keep track and follow up with co workers on ctv status. Correcting accounts for billing, service, and appointments. Piloting new assignments for supervisors

Pulling invoices, and submit for billing

Assisting American Home Shield customers to set up there pest control appointments Assisting AHS with invoices and billing

Pulling and sending invoices for customers and technicians Customer Service Representative October 2015 - April 2017 Sears Arizona Garage Doors Phoenix, AZ

Restocked inventory every month and reviewed cash operations data to verify proper replenishment. Contact customers to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Routinely answered customer questions regarding merchandise and pricing.l Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Dedicated to continuously improving sales abilities and product knowledge. Provided an elevated customer experience to generate a loyal clientele. Created and maintained an organized database to develop promotional sales. Described product to customers and accurately explained details and care of merchandise. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Served as the main liaison between customers, management and sales team. Built long-term customer relationships and advised customers on purchase and promotions. Answered an average of 50-90 calls per day by addressing customer inquiries, solving problems and providing new product information. Pulling invoices and billing for garage doors to customers, and Pulling invoices for companies billing Store Manager June 2015 - April 2017

Fallas Paredes Phoenix, AZ

Highly strong customer service skills with employees and customers. Handle all cash and daily deposits and registers.

Kept track of inventory and orders of merchandise for the owner. Handle all schedules for employees, make sure company policies are being followed. Keep track of all sales daily, weekly, and monthly. Handle any and all escalated issues with customers or employees. Track and pull invoices for company monthly

Trainor And Supervisor July 2013 - June 2015

Fallas Paredes Phoenix, AZ

Provided an excellent amount of Customer Service to customers. Assisting cashiers with voids, returns, and customer service. Managing office, weekly, schedules, and providing assistance where needed. Customer Service, Cashiering Maintaining and merchants sales floor. Greeting and handling all customer relations in appropriate and professional manager. Handle customer questions and assist customers with their needs. Maintaining my own till (cash drawer) by receiving, counting, and handing out correct change at all times. Making daily deposits to Wells Fargo for cash pick up in the morning. Handling all cash daily throughout the entire shift. Supervising 6-12 employees daily, making sure company policies are being followed and giving guidance to employees to maintain the store for the day/night shift. Handling all paperwork in the office to make sure we pass our weekly/monthly audits. Make daily bank orders for ordering cash and change by phone. Office Manager December 2010 - June 2013

Pro's Ranch Market Phoenix, AZ

Provided excellent customer service and resolved issues for customers, office, and cashiers. Maintain front office duties, greet customers, handle all cash, giving change, Western Union, Money Orders, Lottery Tickets, and deposits up to 200,000 nightly. Distribute correct change to cashiers when needed and train on counterfeit money. Lottery Sales: cashing winning tickets, refill lottery machines, handle all scratcher tickets and online ticket sales, and lottery orders.

Check cashing: cashing paychecks through paycheck system, and employee checks every Friday with proper ID with my own password and username.

Money Orders: Printing money orders at customer request, dispense appropriate change, order money order supplies, and provide passwords for clerks after training. Western Union: Serve customers in sending, receiving, and quickly collect payments for Western Union on a daily basis with appropriate ID's.

Order Supplies and assist customers in changes and corrections on Western Union, and provide office clerks with password after W.U.

Trained new office employees with counting cash and opening and closing shifts. Created schedules for 26 cashiers and baggers according to the budget given. Bundle cash in the office and strap for nightly deposit and hand roll coins. Order phone cards, inventory, sell calling cards and gift cards to customers upon request. Order weekly bank orders through Bank Of America for office and safe. Administrative Assistant January 2006 - January 2008 Dept. Of Economic Security Child Protective Services Phoenix, AZ Organized all meetings, conferences, and events at the workplace. Entered Payroll for 62 people or more at times, answering multi-line telephone, high volume calls, maintaining all office duties, ordered all supplies for 5 locations. Faxed, filed, copied and organized all employees files and kept current. Finger printed, delivered food boxes, transporting parents and children for visits, drug testing, and classes. Some Case Aide work doing Home Visits, assisting Case Managers at Home Visits and with Children. EDUCATION : High School Diploma May 1998 Carl Hayden High School, Glendale Comm College Phx, Az ADDITIONAL INFORMATION : To work for an organization that team works and supports an ongoing professional development for its employees

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