Fork Lift Customer Service

EXPERIENCE

Allenberry Resort, **** Boiling Spring Rd, Pa

April

****-***** ******** *** ******* properly.

Front of the House Manager

. Work directly with the employees.

Created a team of professionals. Flexible schedules, taught the servers and bar staff how to master the art of seating the public and getting rave reviews.

. Took a very neglected Front of the House and Turned it around . 10-11 Months.

Dollar General Mt. Holly Springs, PA

August 2018 – present

Store Manager

•Forecast sales projections, inventory demand, and labor requirements to develop annual budget and operational plans.

•Set clear expectations for team performance, conduct periodic evaluations, and implement corrective actions.

Direct merchandising strategy to achieve memorable product presentation and increase revenue.

Lowe's Home Improvement, Pennsylvania/Maryland February 2000 – February 2018

Department Manager / Assistant Store Manager

•Provided customer service training to department managers at various locations in both Pennsylvania and Maryland.

•Assisted with opening several new store locations.

•Directed vendors with delivery of products within numerous stores.

•Managed several departments within the store, including paint, home décor, lumbar, plumbing, appliances, and customer service.

•Operated heavy machinery including forklifts and manlift.

SKILLS

•Ability to drive and operate the following vehicles/machinery:

•Front-end Loader

•Fork Lift

•Man Lift

•Dump Truck

•Backhoe

•18 – Wheel Tractor Trailer

EDUCATION

•Chambersburg Area Senior High School, Chambersburg, Pennsylvania. June 1980

High School Diploma / Business

CERTIFICATIONS AND LICENSES

•CDL License Current Standing

AWARDS

•Customer Service Manager of the Week (5)

•Customer Service Manager of the Month (5)

•Outstanding Store Manager (4)

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