Antonio Cephas

adwtlv@r.postjobfree.com 602-***-****

QUALIFICATION SUMMARY

●10+ years of case management and behavioral health experience (BHT Designation)

● Professionally communicating with employees, customers and management at all levels

●Influenced operational effectiveness and efficiency through supervisory and management skills

●10 + leadership experience in social and customer service

KEY AREAS OF ABILITY

Management and Supervisory Skills

●Operates and manages a 30-member Day training Adult facility that provides vocational and life skills training and promotes independence for individuals with developmental disabilities and behavioral health diagnosis.

●Review and evaluate staff performance through annual performance reviews.

●Manage and provide transportation services for members served.

●Supervise and coach direct support staff providing home and community-based services in the behavioral health system.

Administrative Responsibilities

●Manage employee training files and coordinated schedules and time off requests.

●Continuously meet payroll deadlines ensuring accuracy of time sheets, and use of time off requests resulting in satisfied employees.

●Oversee program budget and effectively manage overtime and other program expenses

●Reduced staff turnover by 35% due to a servant leadership perspective and an effective onboarding process for new hires.

Computer and Communication Skills

●Utilize excel spreadsheet for headcount of both staff and program members.

●Develop a monthly calendar and newsletter that includes program highlights and staff achievements.

●Communicate effectively with internal upper management, social service agencies, member families, and staff via email and other telephonic devices.

●Interpret policies from contractor agreements and ensure those policies and contractual agreements are met.

●Type electronic reports using excellent communication skills to meet DDD timeline compliance.

RELEVANT EXPERIENCE

City of Phoenix Senior Center Supervisor 10/2/21 - Current

● Plan and evaluate social activity programs and services for the elderly and disabled either directly or through advocacy to receive support from other service providers.

● Provide information on housing and utility assistance through case management services.

● Train and supervise staff and complete annual evaluations and recruit program volunteers.

● Councils and assists clients in understanding both causes and contributing factors to their personal problems and persuades them to identify and utilize internal and community-based resources to resolve or alleviate those problems.

● Facilitate groups that promote emotional and physical wellness.

● Monitors and reports budget expenditures involving program purchases, completing invoices for center-based activities and programming.

● Identifies, coordinates, and facilitates the correction of facility problems including ADA and health code violations and repairs.

● Current Food handlers’ card.

Maricopa County Department of Public Health (Contract) 01/05/2020 - 10/2021

● Investigate and contact trace individuals affected with COVID-19 and provide public Health guidance information.

● Utilize effective listening skills, communication skills and attention to detail.

● Provide excellent customer service.

● Provide detailed case management using a client database and multiple tracking spreadsheets.

● Collaborate and build partnerships with area schools, government agencies and private sector social services agencies.

● Provide resources for the public with health disparities that experience lack of funds for utilities, housing replacement due to the effects of COVID-19 quarantine.

Terros’ Health Rehabilitation Specialist 12/2019 - 12/2020

● Provide excellent customer service to individual members of our mental health community through inbound and outbound calls regarding their comprehensive health care needs.

● Providing employment assistance and sending referrals involving social programs utilizing internal and external therapeutic substance abuse and housing services.

● Provide daily accurate data collection and documentation through detailed case management while protecting PHI information.

● Maintain partnership with State of Arizona Vocational Rehabilitation Services and other employment programs.

● Case managed multiple levels of their vocation and employment status and partnered with customers to create and develop goals and objectives to employment and social programs.

● Facilitated groups dealing with emotional wellness, social and job readiness skills.

United Cerebral Palsy of Central Arizona DTA Program Manager 11/2016 -12/2019

●Responsible for the overall operation of a 30-member DTA program which includes vocational and employment training, volunteer services and maintenance of the sports program through Special Olympics.

●Market program to the community to recruit new membership and develop Individualized service plans for each member of the program.

●Interpret policies of the Division of Developmental Disabilities and apply those policies to quality assurance of the member files and employee and department handbook

●Address behavioral crises and provide supportive counseling to the members of the program.

Touchstone Health Services Casemanager BHT 10/15 -10/2016

●Provide superior customer service while actively listening to address the comprehensive needs of the family enrolled in DDD or Mercy Maricopa Integrated Care and its services.

●Conduct intake and annual assessments for eligible families who face underemployment and provide a hands-on problem-solving approach and work collaboratively with other social service agencies to address the comprehensive needs of the family

●Functional knowledge of how to access resources in the city of Phoenix and surrounding metropolitan area.

Touchstone Behavioral Health Services Direct Support Supervisor (BHT) 04/2008 - 10/2015

●Work collaboratively with external HR administrators to complete employment references of future employees and interview potential candidates to fill open direct support positions.

●Supervise and coach staff in providing home and community based direct support services.

●Collaborate with other agencies to address homelessness, underemployment and collaborate with other social service agencies that reduce cat risk behaviors by youth and members of their families.

●Schedule annual assessments for families to ensure program eligibility and community services

●Provide case management services for members of the program and maintain electronic files for HIPAA compliance.

City of Phoenix Recreation Department Recreation Leader (Part time) 01/2006 -10/2021

●Provide leadership and act as a liaison coordinating events between staff and other recreation facilities to promote city wide sports events and instruction to parents, teens and their families that address employment, teen pregnancy and substance abuse.

●Create flyers and market city wide events going door to door providing resources to under employed families and Seniors both at the Emmitt McLaughlin housing complex and Mathew Henson housing complex in the Central Phoenix areas.

●Recruited teens and young adults for city events providing mentoring and life skill groups that addressed relationships, teen pregnancy and employment skills at Hope V1 Mathew Henson neighborhood while collaborating and partnering with other City of Phoenix departments such as Neighborhood services, Housing, and coalition meetings within the Central Phoenix area.

Youth Advocate Programs Supported Work Coordinator 09/2007 - 10/2008

●Completed intake screenings and initial assessments for probationers who were referred by Maricopa County juvenile court and provide a hands-on approach to removing barriers to client success and provide ongoing Case management through maintenance of their electronic file.

● Develop relationships and Network with area employers and educate them to dispel myths about youth who has been involved in the court system and advocate for their employment

●Supervised and coached 25 staff to ensure contractual service hours and fidelity in documentation and ensure performance compliance for the grant received by the advocacy program.

●Coordinated program services with staff and employers to assure that performance objectives were met and collaborate with other social service agencies to meet court ordered treatment objectives.

● Document time sheets, keep attendance records and conduct work site field visits

Arizona Call a Teen Youth Resources (ACYR) Career Advisor 03/2007 - 09/2007

● Interview adults and determine eligibility for the program services

●Create, maintain and update files in data entry and protect HIPAA and privacy of the customer.

●Create an Individual Career Plan for each participant to gain self-sufficiency and identify resources that meet their individual need for gaining housing, mental health and transportation needs.

●Maintain a caseload of approximately 150 participants with respect to deadlines and timeliness of services.

Devereux Arizona Family Support Specialist 02/2005 - 3/2007

●Provided case management and community resources for youth and their families.

●Facilitated child and family teams to discuss barriers to success at school, employment and teach parentings and living skills.

●Collaborate with city, county and state governments to act as liaison to resources available to low income families and refer to mental and substance abuse programs.

●Provide supportive counseling for youth and their families to address behavioral health crises within the family dynamic.

Mahoning County Juvenile Justice Center Intensive Probation Officer 12/2002 - 02/2005

●Provided intake and comprehensive assessments and ongoing Case Management for youth under court supervision and assure their compliance to court ordered treatment.

●Coordinate with area schools, vocational and employment programs to advocate for the advancement of youth employment in low income housing areas and refer to vocational programs to address their educational and behavioral health needs.

● Network with area employers and educate them to dispel myths about youth who have been involved in the court system and advocate for their employment.

●Functional knowledge of the criminal justice system and compliance with court order treatment.

Adult Case Manager (TASC) 11/2000 - 12/2002

●Conducted interviews and assisted program participants to achieve gainful employment and remain compliant with court orders.

●Provided case management and ongoing comprehensive assessments for adult services

●Transition probationers and parolees back into the communities for employment, reintegration and address their social and emotional and mental health needs

●Provided client feedback to what their barriers were to employment, housing and substance abuse and seek to reduce recidivism.

Antonio (Tony) Cephas

5615 W Acoma dr

Glendale, Arizona 85306

Cell: 602-***-****

Email: adwtlv@r.postjobfree.com

Dear Hiring Manager,

I would like to start out by saying that my greatest attribute is that I'm genuine and I really care about all people no matter what their personal circumstances.

My experience includes effective communication and the ability to develop and maintain relationships meeting individuals where they are without judgment. I have many years of various experiences in providing community-based services serving many diverse groups across Maricopa County.

I communicate and interact with the public in the most caring and professional manner with a one person at a time approach while maintaining professional boundaries.

My creativity includes the utilization of a suggestion box, hosting community advisory boards and using a white board to write down their interest in a center-based milieu setting along with surveys.

I'm committed to providing excellent professional customer service and support for members of our community while understanding resources in the Phoenix metro area while inherently being in line with your company's values of inclusion and diversity as a public servant.

I thank you for your time and respectfully request you consider me for an opportunity for an interview.

Sincerely,

Antonio (Tony) Cephas

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