Deanna Payne

Richmond, VA 860-***-**** adwtlj@r.postjobfree.com

Medical Assistant with 23+ years of expertise in patient care, customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.

CORE COMPETENCIES

Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control, CPR/First Aid, BLS, Patient Care, EMR, Diagnostic Testing, Vital Signs, Medication Administration, Wound Care Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Patient Care, Medical Terminology

PROFESSIONAL EXPERIENCE

Private Care West Hartford, CT 2005 - Present

Certified Nursing Assistant (CNA)

● Facilitate activities of daily living, including personal hygiene management, grooming, feeding and ambulation, turning, and positioning in-home, long-term care patients or postoperative patients.

● Preserve patient dignity and minimize discomfort while carrying out duties of daily hygiene, such as bedpan changes, diapering, emptying drainage bags, and bathing patients.

● Transport patients between rooms and appointments or testing locations using assistive devices.

● Maintain patient stability by checking vital signs and weight, and recording intake and outtake information.

● Monitor and report changes in patients’ conditions to nurses and other healthcare professionals.

● Perform wound care and non-sterile dressing changes, assisting clinical staff as needed.

● Check blood sugar levels, charting changes, and reporting alarming levels to appropriate clinical staff.

● Care for elderly, convalescent, or disabled patients in an assisted living residence setting.

● Maintain electronic documentation of care and assistance daily, reporting changes to medical staff.

● Help residents with activities of daily living: using the toilet, bathing and washing, dressing, and eating.

● Coordinate and assist patients with exercise, physical therapy, prescribed diets, and medication reminders.

● Change bed linens, wash patients’ laundry, and assist with other housekeeping chores.

● Assist clients with personal care: dressing, mobility, medication reminders, personal hygiene, and eating.

● Foster communication between families and healthcare regarding clients’ medical and emotional conditions.

● Maintain a safe environment within clients’ homes, completing daily housekeeping tasks as needed.

● Accompany the clients on walks, community trips, recreational activities, and transportation to appointments.

● Provide companionship to clients, maintaining their self-worth and dignity. Richmond Residential Services, Inc. Richmond, VA 2021 - 2021 Direct Support Professional (DSP)

● Daily, provided habilitation services to 6+ clients per service plans (CFA, Individual Service Plan, Habilitation Plan).

● Assisted clients in skill development in activities of daily living, domestic living, recreation, and socialization.

● Administered medication to clients in compliance with management, medical, and nursing policies and procedures.

● Ensured assigned clients’ nutritional needs were met according to prescribed diet; assisted with feeding as necessary.

● Reported immediately any observed/known deficiencies in habilitation services to clients, as well as all types of abuse and other facility problems, including physical plant/safety issues, to management.

● Weekly, performed household duties for clients, including cooking, goal-setting, and escorting during excursions.

● Daily, supported individuals during in-program activities and assisted individuals with after-program activities.

● Weekly, assisted participants with meal preparation and other household duties.

● Organized game time and other recreational educational activities according to individual preferences.

● Nightly, bathed and prepared individuals for sleep and activities taking place the following day. EDUCATION/CERTIFICATIONS

Certified Clinical Medical Assistant (CCMA) National Healthcareer Association (NHA) 2023 Certified Pharmacy Technician (CPhT) American Institute Online West Hartford, CT 2022 CPR & AED Certification American Heart Association New York, NY 2021 Certified Phlebotomy Technician (CPT) American Institute West Hartford, CT 2018 Certified Nursing Assistant (CNA) CT Training Center East Hartford, CT 2005

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