Kay La Mills

** ***** ** **** ***** experience as office assistant/health care to communication skills to management of time are essential practices to achieving in the hiring open position that I am applying for. I am a motivated team player who has experience with customer service, computer work, data entry, 10 key data, some accounting indexing or invoice, and aspects of office, healthcare, and call centers.

EXPERIENCE:

Chippewa Family Services-Chippewa Falls WI- Guardianship/Advocates Sep. 2022- present

Responsible for assigned guardianship cases petitioned from medical, legal, financial institutions, community service agencies, and the general public; review information for accuracy to determine the appropriate action for each case; develop action plans for the care and treatment of protected persons. Court appointed investigations to determine the appropriateness of guardianship based on an assessment of current needs and resources of a proposed protected person, as well as alternatives to public guardianship. Work professionally with clients from a wide range of socio-economic and diverse backgrounds; establish and maintain protected person rapport on an individual basis. Maintain confidential data and information and evaluate work priorities, procedures and processes to determine their effectiveness and efficiency.

Purple Mountain Solutions LLC- Chippewa Falls- Dispatcher May. 2022- Nov. 2022 Monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members. Dispatcher is fast-paced, hectic, and above all else, rewarding when it comes to customers. Samples come from hospitals, midwife clinics, schools, and other businesses. Work with certain contracted companies with deliveries with an amount of weights with different use of transportation. Communication with drivers with the use of technology where location or pickup to drop orders.

Linden House, Chippewa Falls WI — Assistant Director - May. 2019 - Sep. 2021 Interact with patients on a daily basis,providing an exceptional experience, schedule and manage patient appointments, assist with patient exams and active rehabilitative therapies, manage daily office administrative tasks, coordinate and promote various internal patient events, set meetings with county workers to POA, and update 3-6 months of work on ISP/BSP, and review with assessments on new patients or review on old patients. Carolina Assisting Living, Appleton WI —NOC Med Tech/caregiver - Aug 2017 - Oct 2017 NOC med pass assist care with residents that needs assisting, light housekeeping, every 2 hours follow up on residents, follow up with hospice residents, PRN med pass if residents assist in pain, chart resident’s behavior those with NOC med or without, follow up with medical equipment those of needs. Follow up with vitals orders by doctors if there are health issues to a fall with a resident. Work with all types of medical equipment that are only authorized in the facility for use. Stay close to on-call staff to on-call RN nurses to assist if there is a critical emergency with the residents. Shift ends do report during shift changes and make sure medications are documented with new medications to narcotics Midwest Adult Home, Madison WI —Live in Management - March 2016 - Oct. 2017 Management of mental health professional that specialize in psychiatric evaluations, clinical with social workers and family therapy order by state, help the client in our community who are experiencing personal, emotional, family or psychological problems, health administrative by check in client, answer phone calls, make reminders call/appointments/medications, collect payments and update client funding, knowledge of billings and insurance coverage with management assign.

Brown County ADRC(aging resource) Services, Green Bay- PCW - June 1999 to July 2012 Home visit with county workers, support older adults, people with disabilities, caregivers, and general public to access up to date information on the client, assist a wide range of individuals including families or their caregiver, obtain a long term supports and services in the desirable and appropriate setting, and connect family with resources, and help with any issue relating to aging disability. (work with Alzheimer's, dementia, developmental disabilities and adults with mental health or substance use). Chart on case notes for Brown County workers and communication cases to caseworkers.

Qualification Skills: 20 years experiences

1. Excellent organizational skills and ability to multitask 2. Computer skills and experience using Microsoft office 3. Have strong customer service and interpersonal communication skills 4. Skill on front desk, reception, administrative assistant, and all office experienced 5. Strongly in behavioral and health care

- Physical documents for medical/scan: (hospital in Brown County Area) Responsible for administrative as well as clinical tasks, maintain all Brown County hospital/clinic's patient records, preparing patients files by indexing account (invoice information) on files CD, prepare to UPS or FEDEX in package on time limit to send out to Hospital/Clinic's, and providing patient information to doctors and nurses in hospitals or clinics, prep/scan documents if not schedule for hospital/clinics due date.

- Accounting Cashier-Night Audit hotel:

Perform data entry, reconciling bank statements, maintain account records, perform accounting/clerical functions, research, track, and resolve accounting problems, input vouchers, invoices,checks,debit cards to major credit cards account statements, reports, and other records.

- Order Entry- Sales and Credit Card Department -

Process customer order,inventory orders, look up sales and discount, track shipments, payments applications,order tracking,perform data working with company computers,secure information by guarding any paper assets with life and limb,process right order for customer, inventory allocation, take individuals or large clients and input. (examples: schools,sports and all sports order and purchase)

- Human Resource Department-Fingerprint/I.D Assistant Department Organization - Determine the need of staff and new employee's, fingerprint and photo I.D the new employee's or old employee I.D yearly, train employee's and upgrade learning skills for the open position, supervise work and evaluate work tasks, play an important part in developing and making a company or organization at the beginning or making a success, and meet upper hand work order or documentation work.

- Volunteer work for the Community - 4yrs.

- Harbor House - Women Domestic Shelter-Appleton WI - assist with clothing to group meetings and daycare

- 211 United Way -Oshkosh WI - assisting with taxes and schedule appointment with Veteran/Seniors with disability

EDUCATION: HSED- CVTC- Eau Claire WI

Continued courses at CVTC- Social Worker/Criminal Justices/ Human-Resources

Email contact information: adwtla@r.postjobfree.com or adwtla@r.postjobfree.com

Reference:

- Tori Her- Mid-West Adult Home Green Bay WI Co-Worker (has different employment) 920-***-****

- Dawn – Director for Group Home (no longer) —-Bloomer WI Director for Group Home — 715-***-**** (might of changed)

- Please note that due to work please leave a message and a call back number so they can return your call back for reference.