KS

KIM SANDERS

adwtke@r.postjobfree.com 1-504-***-**** Glendale, AZ, AZ 85308

Kim Lee Sanders Dear Sir or Madam: Please accept this letter and attached resume as an inquiry to any position in which my background would be useful. I have over 30 years of hardware and software training and customer service skills unmatched. I also volunteer my services as a computer instructor for my church teaching Introduction to computers and all Microsoft software products. I am assertive, intelligent, clean cut and dedicated in IT customer service. It would be appreciated if we could at least schedule a telephone interview to uncover your company's profile and how my experience could be an asset to your company. With kindest regards, I am Sincerely, Kim L. Sanders KLS/me Attachment To utilize my skills and knowledge acquired from my educational background and technical work experience... be place in an advance level computer environment where my personal training and technical skills can be enhanced and to be able to share them with others as I grow within your company. QUALIFICATIONS 15 + years in experience computer training and IT support Proficient in local and long distant IT support. Able to travel to assist clients Analytical IT Manager skilled driving efficiency and productivity through development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Strong proficiency in MicroSoft with passion for utilizing excellent communication to foster company rapport. Team Collaboration

Expense Analysis

Project Coordination

Infrastructure Planning

Planning & Organizing

Team Management

People Skills

Computer Skills

Organizational Skills

Critical Thinking

Supervision & Leadership

Friendly, Positive Attitude

Maintenance & Repair

Conflict Resolution

Good Work Ethic

Microsoft Office

Team Building

Problem Resolution

Active Listening

Customer Service

Arizona State University Tempe, AZ.

IT Manager

03/2022 - Current

Responsible for proactive support and maintenance around POS systems and other technologies in use

Manage technology projects in a cross-team environment with business partners and client IT

Serve as primary point of contact

Develop and implement long term technology strategies to improve different areas of the operation

Provides technical support of the application, manages interfaces and configures customizations

Monitors support issues, ensures resolution plans, and reports progress to management

Provides excellent customer service during event support Proactively maintains systems and executes preventative maintenance Summary

Skills

Experience

plans

Monitors system status and reacts to issues as they arise Work with users to define and evaluate business needs, challenges, and inefficiencies that may be resolved through automated solutions Review systems, programs, and applications to increase operating efficiency or to adapt to new requirements

Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes Familiar with using and navigating the ServiceNow platform for Incident and Request management

Works closely with business leaders to ensure service levels are being met and risk to the business is minimal

Ensures that proper version control is strictly adhered to and that operational risk is minimized accordingly

Communicates with site users regarding any system enhancements and or scheduled upgrades

Participate in technical and functional training classes as necessary or required Installs, tests, and tunes software and hardware related to database management systems

Schedules and performs upgrades to databases

Maintains knowledge around TCP/IP protocol and computer networks. Laboratory Corporation of America New

Orleans, LA.

Computer Systems Specialist

10/2010 - 03/2022

I work as a customer service rep

I worked closely with the sales team after a sale and install the equipment Trained the end user and the office team on the software and hardware function

I installed the equipment into Dr's office throughout the south Louisiana area

I was in charge of over a total of 100 to 150 sites between Dr's office, hospitals and patient service centers

My daily duties was to provide support to all sites maintain a good working relationship with the sales team and the customer I have a very strong knowledge of all Microsoft software products Installed small switches and configured customer networks whenever access was given.

Hewlett Packard New Orleans, LA.

Field Service Technical Rep II

10/2006 - 10/2010

My duties consisted of working with H.P

Embedded web base software

Which is used to remote into customer MFP's to monitor their processes I also train the end users on the function of the equipment Connected the MFP's to the customer network and worked closely Provided network support after the installation of the equipment My territory was the metro New Orleans area and the Gulf Coast When it comes down to equipment I am heavy qualified to service and manger

My customer service skills are UN match and can handle any task given I installed and service all HP products

Also provide local support to end users

Worked on Laser Jets color and black & white

Service design jets and HP Proliant Servers

I worked as the only certified design jet technician in the South Louisiana area

Help end users with all their needs in finding any information with the HP network...

Veolia Water North America New

Orleans, LA.

Local IT Support

02/2006 - 10/2006

My duties is to manage the IT department of Veolia Water which is contracted be the Sewage and Water Board in New Orleans I'm responsible for all the IT needs

Which includes reports given to the DEQ and all waste material disposals Maintain all computer related equipment

Installed computer monitor interfaces throughout all four plants Train user on all new equipment on software products And also work with all of the Project Managers to complete all projects in a timely manner

Children's Hospital New Orleans, LA

Computer Operator / Help Desk Specialist

01/2002 - 01/2005

My position is responsible for daily operation of the SMS system as well as Cerner Lab operations

This position is responsible for report printing, data entry, troubleshooting user calls, and running program at day end

Performs DAY end Processing and Backup at the design time each night Work is keyed as coded and submitted

Maintains an error rate of 3% or less on all entry work and 1% or less on all verified work

Monitor the communications activity

Frequently monitor the system console to identify possible system problems

Receives calls from users in a courteous and professional manner. Cash Point Networks New York, N.Y.

Field Service Technician

01/2003 - 01/2004

Worked as a field tech installing PC's

Cash Point is a company that

Is contracted by Entergy Power & Light to manage all payment Centers

I installed PC's and trained end users on the operations of the equipment throughout Louisiana and Mississippi

Installed POS

Software and manage over 100 sites total.

Quest Diagnostics Inc Metairie, LA.

Operations Analyst

01/2000 - 01/2002

Analyze and coordinate the setup of the new devices for the Quest Lab in New Orleans

This includes allocating ports, coordinating the installation of data connections, and all others duties necessary to add or change devices in Quest and its satellites

Phone system administrator for the New Orleans lab includes training users and resolving phone system problems

Also required to setup, support and maintain personal computers and network servers in the N.O

Lab

Task include backup, restores, software upgrades and other services needed to maintain efficiency and proper functioning supporting WINNT 4.0 and WIN

Service Representative

01/1999 - 01/2000

Duties and responsibilities include operating a midrange

(AS400)Computer and PC's and process knowledge of software utilized by the casino

Installed computers and printers in a network environment (WINNT 4.0) Train user and orientates them to the CPU Software Maintain computer functions work records

Worked as the LAN/WAN system administrator.

Game Tech International Tempe, AZ.

Customer Service Manager

01/1995 - 01/1998

Prepare sites for installations

Manage multiple installations and projects to be completed in a timely manner

Install PC's in a

Network environment

Train customers and end users in the operations of equipment And also provided customer phone support.

Boomtown Belle Casino Harvey, LA.

Slot Tech Supervisor

01/1994 - 01/1995

Help in the supervision of the installation of a River boat Casino Ensure and maintain the correct function of all gaming devices Assisted state gaming agents in machine operations certification Also help in the career development of other technicians. Digital Equipment Corp Miami, FL

Field Service Representative

01/1981 - 01/1992

Installed and service all DEC equipment and connecting peripherals Provide support for the Micro VAX and workstation family Work as a

Treasure Chest Casino Kenner, LA.

Network Administrator

01/2000

Siemens 9751 PBX System Administration Denver, CO. 01/2000

New Horizon Computer Learning Metairie, LA

01/1999

Digital Equipment Corp Miami, FL

01/1992

R.E.T.S Metairie, LA

Electronics

01/1981

Education and Training

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